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Smart speakers open new windows into customer behaviour for CRM
This article is part of the Computer Weekly issue of 16 January 2018
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?
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Meltdown and Spectre a big deal for enterprises
Although consumers are relatively unaffected by the recently disclosed security vulnerabilities in most modern processors, enterprises need to take the threat seriously. Computer Weekly looks at how enterprise IT and security professionals should be approaching these threats
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Smart speakers open new windows into customer behaviour for CRM
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?