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January-March 2018

Dubai Electricity and Water Authority continues smart transformation and tests blockchain

The Dubai Electricity and Water Authority (DEWA) is continuing to adopt smart technologies as part of its internet of things (IoT) strategy, and is using artificial intelligence (AI) in its service centres. DEWA says it is also promoting smart home energy monitoring and blockchain, and is already piloting two initiatives using the distributed ledger technology. Reem Abdulla Kamil Mustafawi, senior specialist, innovation and the future at DEWA, said one of the blockchain initiatives is being trialled in cooperation with other organisations to improve Dubai’s electricity and water services. Aiming to enhance its customer service centres, DEWA announced the smart transformation initiative in 2015 and has completed its move to online and smart services. “Following the implementation of this initiative, we have noticed a drop in customer footfall to the traditional walk-in type customer service centres,” said Mustafawi. “In August 2017, we announced that the adoption of our smart services and online offerings had increased, with 80% ...

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