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January 2018

RHB Bank rolls out chatbot for loan applications

This article is part of the CW ASEAN issue of January 2018

The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot

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Features in this issue

How Southeast Asia is keeping pace with AI
by Ai Lei Tao
Forward-looking organisations in the region are embracing artificial intelligence, but uneven access to connectivity and a lack of skills and understanding of the technology are holding back wider adoption
RHB Bank rolls out chatbot for loan applications
by Aaron Tan
The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot

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