Contact centre specialist Aspect Software has taken the wraps off a worldwide channel programme that is designed to appeal to a wide spectrum of partners as the firm looks for more growth.
As well as supporting the contact centre and workforce management solutions providers that it has worked with the AspectPro programme is also designed to reach out to cloud, mobile and security resellers.
The vendor has produced a programme that is designed to link up consultants, specialists, OEMs, ISVs, VARs, cloud, mobile and service specialists into an ecosystem (see graphic).
The three tier programme is designed to reward those that deliver the revenue, develop the market, have the right skills and can deliver high levels of customer satisfaction.
Part of the reason for the revised programme, which includes more training and support as well as the establishment of a partner advisory council and an innovation exchange, is because the customer has moved with technology needs in the last year.
“Aspect’s solution offering has been significantly expanded over the past 18 months, driven by the empowerment and demands of the mobile-enabled consumer,” said Mike Moors, vice president, worldwide channels and partners.
Moors described the customer demands for a 'constant conversation experience' as something that it wanted partners to be able to deliver and as a result it wanted to appeal to a wider set of resellers.
Aspect became the first contact centre player to sign up to the Cloud Industry Forum and show its support for its code of practice around transparent delivery of hosted services back in the summer.