"We dropped the ball" says Microsoft following Windows 10 issues

The first major update to Microsoft's flagship operating system brings enterprise webcams around the world to a halt. Redmond team say a fix is on the way

Microsoft has apologised for the unintended consequences that its Windows 10 Anniversary Update has had on countless users.

Many users began reporting system crashes after Microsoft released the the first major update to the operating system. Before long, Thurott.com was reporting that millions of USB webcams had been disabled. Microsoft’s aim was enable multiple applications to access a webcam streams at the same time. In order to do this efficiently, the operating system is blocking webcams from accessing certain streams.

 “After installing the update, Windows no longer allows USB webcams to use MJPEG or H264 encoded streams and is only allowing YUY2 encoding,” explained Brad Sams of Thurott.

While the logic is sound, poor execution has led to many devices not working at all. The issue is affecting both home and enterprise users.

One user on the Windows Dev Centre forum complained: “We have a working product running for years and millions of unhappy users that are unable to use it at all after this update … Our application is not able to use the camera, and our customers are in huge numbers daily complaining since the update was released.”

Microsoft have acknowledged the problem via the forum.

“We worked with partners to make sure their applications continued to function throughout this change, but we have done a poor job communicating this change out to you guys,” wrote Mike M of the Windows Camera Team. “We dropped the ball on that front, so I’d like to offer my apologies to you all.”

Microsoft said that it was working on a fix, but that it wasn’t likely to arrive this month. 

“We have an internal prototype ready and it’s going through testing as fast as we can to verify it doesn’t introduce regressions,” the Microsoft employee wrote. |Once testing is complete, we will release it to servicing so it reaches you and your customers automatically through Windows Update. We expect this update path will happen in September.”

 

Read more on Microsoft Windows Services

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Admitting you have a problem is the first step towards recovery. Fixing it (the root cause, not the side effect) is another matter.
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