Telecoms mismanagement damages SME’s

Those responsible for IT management at SMEs are struggling to cope as telecoms is added to their responsibilities

The blurring of responsibility between telecoms and IT could be causing SMB’s costly mistakes as inexperienced managers try to handle technology that they do not fully understand.

According to a study, conducted by service provider Timico, over half of respondents deemed telecoms was now the domain of the IT manager, which is a trend that is emerging rather too quickly for some of those handling the technology.

Charlie Whelpton, director of unified communications at Timico, said: “In times gone by, telecoms was a responsibility which needed the dedicated support of specific staff members. Now the line between IT and telecoms has become so blurred that telecoms management is often falling onto the shoulders of IT managers, especially in SMBs."

The survey also uncovered 54% of IT managers who were unaware that PBX phone fraud existed, exposing businesses to the risk of costly phone calls made by illegal hackers and over a third answered ‘don’t know’ when asked whether their company used a single network for voice and data.

“In many cases, IT managers are already facing demanding and complex workloads, so adding telecoms is an added strain on resources,” said Whelpton. “This not only means that IT managers could be missing out on the best deals – like migrating to SIP instead of relying on IDSN lines – but could also open businesses up to dangerous and costly mistakes, like PBX phone hacking. “

“Savvy businesses should recognise the importance of telecoms and should be providing the resource for their IT managers to explore new trends such as SIP technology, which has been heralded as the next big shift in telecoms,” added Whelpton. 

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