Ingram Micro recalibrates services team to meet reseller needs

Ingram Micro is to make a significant investment in its services team and practice in response to channel demands

Distributor Ingram Micro has embarked on a major refresh of its services outfit, widening its skills set and vendor certifications in order to meet the evolving needs of the resellers it trades with.

As part of the revamp, the distie is planning a number of channel technical workshops, bootcamps and webinars between now and Christmas.

Apay Obang-Oyway, general manager of Ingram Micro’s services team, said the changes reflected the firm’s desire to consistently deliver “outstanding support” to its partners in line with developing economic trends in the channel.

“We play a pivotal role in providing channel leading services, through our best-of-breed vendor portfolio accreditation accomplishments, which include Adobe, Cisco, Emerson Rack & Power, HP, Microsoft, ShoreTel and Symantec,” he said.

Ingram Micro’s services business comprises professional services including pre-sales advice, asset discovery and management, managed services which includes configuration, desktop support, and cloud services.

Obang-Oyway continued: “Each area of our services divisions has dedicated teams of highly qualified technicians aligned to support our reseller partner community. Roles include pre-sales technical consultancy, technology business development, technical sales specialisation and inbound cloud sales support.

“Right across all teams, our people are experienced at carrying out complex projects. Our standardised and highly effective approach ensures we are able to scope and deliver to our customers every time. Our embedded culture demands quality in the pursuit of customer satisfaction.”

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