News

Sales and Customer Management

• November 19, 2019 19 Nov'19

  CompTIA: Pressure on channel to change

  Industry association is encouraging resellers to step out of their comfort zones and embrace change

• November 14, 2019 14 Nov'19

  Customer experience driving collaboration investments

  Improving customer experience is one of the main factors behind the decision by users to invest in unified comms and collaboration tools

• November 13, 2019 13 Nov'19

  Tech Data accepts $5.4bn private equity offer

  Distributor's board recommend the sale, which should give it access to more financial muscle

• October 17, 2019 17 Oct'19

  Schneider Electric: Healthcare, manufacturing and education leading edge spend

  Power management specialist works with Canalys to survey resellers around the opportunities and challenges customers are facing around edge computing

• October 16, 2019 16 Oct'19

  LzLabs moving to plug mainframe expertise gap

  Pressure is mounting from various sides on those customers that are still using apps that are stuck on aging mainframes

• October 10, 2019 10 Oct'19

  Westcoast uncovers reseller thoughts about distribution

  Channel player asks resellers what they think of distribution and finds there is work to do to support digital transformation ambitions

• October 09, 2019 09 Oct'19

  CompTIA: Channel must “learn new tricks” to keep customers

  CompTIA CEO urges channel to explore emerging technologies or risk losing business

• October 09, 2019 09 Oct'19

  Might be a while before someone orders from a reseller with Alexa

  Personal assistants are gaining traction as yet another way customers can order services but concerns about data integrity are holding back widespread adoption

• September 20, 2019 20 Sep'19

  ScanSource paints a picture of a digital future

  Just weeks after it revealed plans to divest its hardware operation the firm has updated UK partners on the strategy

• September 18, 2019 18 Sep'19

  Channel has to help customers with confidence crisis

  Those trying to go through the IT buying process are struggling with too much information and trying to make sense of vendor marketing messages

• September 12, 2019 12 Sep'19

  Datto challenging MSP sales and marketing assumptions

  Firm is using an event in London to challenge existing views of sales and marketing and provide advice for those looking to devise their own strategy

• September 04, 2019 04 Sep'19

  Users struggling to get hold of digital skills

  Research has found that a lot of customers are not able to take advantage of the latest technology because they do not have the in-house expertise needed to adapt and adopt it

• August 29, 2019 29 Aug'19

  Tech Data CEO points to Q2 results as validation of strategy

  Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering

• August 23, 2019 23 Aug'19

  Channel advice: How to spend the holiday weeks

  Staff might be coming and going topping up their tans but there is still plenty that the channel can do both internally and crucially externally with customers

• August 07, 2019 07 Aug'19

  Digital transformation leadership a problem for users

  NTT research has highlighted issues around the expertise of those leading digital transformation efforts and Kyocera has highlighted the need to concentrate on people as well as technology