News

Sales and Customer Management

• April 03, 2020 03 Apr'20

  Coronavirus: Extreme makes partner programme changes to up support

  Extreme Networks has become the latest vendor to use the tools in its partner programme to increase the support it can give resellers in this difficult time

• April 01, 2020 01 Apr'20

  Softcat weighs up furry choice

  Channel player raises thousands for Mind as part of its April’s Fool campaign

• March 31, 2020 31 Mar'20

  Coronavirus: Distributors can take a lead

  Head of the Global Technology Distribution Council shares his thoughts on the Covid-19 crisis

• March 27, 2020 27 Mar'20

  Coronavirus: Channel braces for challenging second quarter

  There are growing signs that it is getting harder for partners and vendors to predict what will come next

• March 25, 2020 25 Mar'20

  Brown to step down at Softcat as Hockin emerges at Arcserve

  Softcat managing director announces his intention to step down at the end of the reseller’s current fiscal year

• March 20, 2020 20 Mar'20

  Cherwell extends platform depth with developer support

  IT services management specialist Cherwell has launched its Marketplace as it looks to extend the options in its CORE platform

• March 20, 2020 20 Mar'20

  Tech bosses share messages of support with channel partners

  A raft of CEOs from the largest vendors have assured partners that they are working to protect supplies during the coronavirus crisis

• March 17, 2020 17 Mar'20

  Maplin boss looking to extend supply chain

  The managing director of online electronics retailer Maplin is looking to grow the business, accepting that it will need to widen its supplier network

• March 10, 2020 10 Mar'20

  HPE marks a year of the Tech Pro Community

  Vendor shares progress on growth numbers and interactions within its tech community

• March 09, 2020 09 Mar'20

  Dell Technologies World joins growing list of events hit by Covid-19

  Dell opts to turn its annual Vegas shindig into a virtual event as Covid-19 coronavirus continues to wreak havoc on the industry calendar

• March 05, 2020 05 Mar'20

  CompTIA teams up with SkillsTX to extend training reach

  Industry group is keen to get its certifications in front of more users and forms partnership with platform provider

• March 02, 2020 02 Mar'20

  Feeling the impact of coronavirus

  Although the number of cases in the UK is still low, there have already been some issues for the channel to deal with

• February 28, 2020 28 Feb'20

  HP Reinvent joins list of partner events hit by Covid-19

  Vendor is the latest to react to the ongoing spread of coronavirus by opting to move its channel event to later in the year

• February 13, 2020 13 Feb'20

  Digital risk looks to be a good niche for the channel

  Business leaders are concerned that their digital strategies are not going to lead them in the right direction

• January 30, 2020 30 Jan'20

  Channel could benefit from SME Brexit bounce

  With the UK just hours away from officially leaving the EU it looks like many SMEs are gearing up to start spending on tech

• January 23, 2020 23 Jan'20

  BETT: Lenovo calls for more tech investment

  The hardware vendor has worked on a report that indicates that money needs to be spent on tech to keep education in touch with the digital demands of the future

• January 20, 2020 20 Jan'20

  Kaspersky rolls out licensing portal for MSPs

  Security player aims to make licensing easier with online tools and more flexible with a monthly billing option

• January 16, 2020 16 Jan'20

  Skills crisis threatens to derail customer growth ambitions

  Getting hold of talent is top of the list of concerns for UK tech leaders and is causing many of them to cast doubts over the prospects for the industry in the next couple of years

• January 10, 2020 10 Jan'20

  Synnex splits in two with Concentrix getting its independence

  Distributor is looking to gain more flexibility and focus by splitting away from the customer experience specialist Concentrix

• January 09, 2020 09 Jan'20

  Desmond returns as Exclusive strengthens executive team

  After a year away from his role at Exclusive Networks, Barrie Desmond has returned to the distributor alongside three other hires to add muscle to the channel player’s executive team.

• December 23, 2019 23 Dec'19

  Motherhood is the necessity of invention, says Mellanox channel boss

  Mellanox vice-president Yael Asseraf Shenhav talks about how her employer has enabled her to thrive in a male-dominated industry and sheds light on how we can all better manage our time

• December 20, 2019 20 Dec'19

  Resellers feeling good about 2020

  Context has surveyed thousands of resellers across the UK and Europe and found that levels of optimism are higher than at this time last year

• December 19, 2019 19 Dec'19

  VMware arming channel with skills to unlock digital opportunities

  Reaping the digital transformation rewards is more than just an IT conversation and VMware's UK channel chief is taking an approach based on helping partners increase their capabilities

• December 10, 2019 10 Dec'19

  SCC chief heralds solid year

  The last twelve months have been busy ones for SCC and its chief executive is keen to highlight its achievements

• November 29, 2019 29 Nov'19

  Veeam UK channel boss looking to widen partner support

  The recently installed UK channel boss is planning to increase the support it offers a wider number of partners as well as looking to exploit its alliances for the benefit of resellers

• November 26, 2019 26 Nov'19

  Support for business and tech called for from next government

  Channel and business groups set out their wish list for whoever wins the keys to Number 10 next month

• November 19, 2019 19 Nov'19

  CompTIA: Pressure on channel to change

  Industry association is encouraging resellers to step out of their comfort zones and embrace change

• November 14, 2019 14 Nov'19

  Customer experience driving collaboration investments

  Improving customer experience is one of the main factors behind the decision by users to invest in unified comms and collaboration tools

• November 13, 2019 13 Nov'19

  Tech Data accepts $5.4bn private equity offer

  Distributor's board recommend the sale, which should give it access to more financial muscle

• October 17, 2019 17 Oct'19

  Schneider Electric: Healthcare, manufacturing and education leading edge spend

  Power management specialist works with Canalys to survey resellers around the opportunities and challenges customers are facing around edge computing

• October 16, 2019 16 Oct'19

  LzLabs moving to plug mainframe expertise gap

  Pressure is mounting from various sides on those customers that are still using apps that are stuck on aging mainframes

• October 10, 2019 10 Oct'19

  Westcoast uncovers reseller thoughts about distribution

  Channel player asks resellers what they think of distribution and finds there is work to do to support digital transformation ambitions

• October 09, 2019 09 Oct'19

  CompTIA: Channel must “learn new tricks” to keep customers

  CompTIA CEO urges channel to explore emerging technologies or risk losing business

• October 09, 2019 09 Oct'19

  Might be a while before someone orders from a reseller with Alexa

  Personal assistants are gaining traction as yet another way customers can order services but concerns about data integrity are holding back widespread adoption

• September 20, 2019 20 Sep'19

  ScanSource paints a picture of a digital future

  Just weeks after it revealed plans to divest its hardware operation the firm has updated UK partners on the strategy

• September 18, 2019 18 Sep'19

  Channel has to help customers with confidence crisis

  Those trying to go through the IT buying process are struggling with too much information and trying to make sense of vendor marketing messages

• September 12, 2019 12 Sep'19

  Datto challenging MSP sales and marketing assumptions

  Firm is using an event in London to challenge existing views of sales and marketing and provide advice for those looking to devise their own strategy

• September 04, 2019 04 Sep'19

  Users struggling to get hold of digital skills

  Research has found that a lot of customers are not able to take advantage of the latest technology because they do not have the in-house expertise needed to adapt and adopt it

• August 29, 2019 29 Aug'19

  Tech Data CEO points to Q2 results as validation of strategy

  Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering

• August 23, 2019 23 Aug'19

  Channel advice: How to spend the holiday weeks

  Staff might be coming and going topping up their tans but there is still plenty that the channel can do both internally and crucially externally with customers

• August 07, 2019 07 Aug'19

  Digital transformation leadership a problem for users

  NTT research has highlighted issues around the expertise of those leading digital transformation efforts and Kyocera has highlighted the need to concentrate on people as well as technology

• August 01, 2019 01 Aug'19

  Channel taking steps to improve customer experience

  CompTIA has found that resellers are starting to get on board with improving customer experience strategies to remain competitive

• July 30, 2019 30 Jul'19

  Cisco increasing channel digital marketing support

  Vendor brings together various marketing initiatives under one umbrella to help the channel reach out to customers more effectively

• July 19, 2019 19 Jul'19

  Ethos Technology building on Pure signing

  Distributor has landed a relationship with Pure Storage and is looking to build on that moment over the rest of 2019

• July 08, 2019 08 Jul'19

  Brexit leading to increased customer caution

  CFOs and tech startup entrepreneurs are both showing risk aversion with Brexit the cause of most of the problems

• July 05, 2019 05 Jul'19

  Retail driving spending in CX market

  There have been examples of the channel gaining customer experience expertise in the past few weeks and no wonder given the IDC growth forecasts for the technology

• July 03, 2019 03 Jul'19

  Connect Managed Services and G3 Comms merge

  Customer Experience and Unified Comms players bought together to form a £55m revenue business

• July 01, 2019 01 Jul'19

  Amazon rolls out Business Prime offering

  Etailer continues to enhance the offering for commercial customers with the addition of Business Prime

• June 24, 2019 24 Jun'19

  Insight adds muscle on both sides of the Atlantic with PCM buy

  Insight has forked out a significant amount to add IT products and services player PCM to the portfolio

• June 24, 2019 24 Jun'19

  IoT seen as key revenue and fresh business generator

  CompTIA has turned to its emerging technology community to ask what technologies are going to drive opportunities and for the second year IoT has topped the list