News

Sales and Customer Management

• October 12, 2018 12 Oct'18

  Services the key to fending off the Amazon Business threat

  The retail giant might hoover up the transactional business but those resellers that can provide services will have more chances of retaining customers

• October 12, 2018 12 Oct'18

  Lenovo pledges to fix channel process issues

  The vendor came in for some criticism at the Canalys Channels Forum but responded by vowing to fix the problems in the next six months

• October 09, 2018 09 Oct'18

  Online retailers posing threat to distribution

  Fears about the likes of Amazon eating into channel revenues are well-grounded according to Context research

• October 08, 2018 08 Oct'18

  Brexit could hit enterprise investment plans

  Deloitte's latest quarterly quizzing of the CFO community makes sobering reading for those hoping that the good times will keep rolling

• October 05, 2018 05 Oct'18

  PRM a tool to identify next gen partners

  Gut feelings might have helped channel managers make decisions in the past but technology should make it easier and more precise

• September 24, 2018 24 Sep'18

  Nadella calls for more 'tech intensity'

  It's an idea that the channel will have little argument with, that customers need to adopt and build the latest technology

• September 10, 2018 10 Sep'18

  Clear Licensing Campaign turns the focus on maintenance contracts

  Customers are often paying maintenance without giving it much thought and as a result could be spending too much

• September 03, 2018 03 Sep'18

  Computacenter expands European footprint with Misco buy

  Misco's operation in the Netherlands becomes part of the Computacenter family after the UK player expands its European reach even further

• August 16, 2018 16 Aug'18

  Vendors under pressure to generate better channel data

  The information that a lot of vendors have around rebate, MDF and marketing programmes is nowhere near as good as it should be

• August 08, 2018 08 Aug'18

  Users feel restricted by vendor contracts and tech choices

  There seems to be a gap between the vendor ambitions to make everything simple and what is happening on the ground

• August 01, 2018 01 Aug'18

  SMEs changing the bundles approach

  Bundles have often been a bit hit and miss but thanks to the need to cater them for SME customers things are improving

• July 06, 2018 06 Jul'18

  Keeping up with pace of IT change a growing problem for customers

  Digital transformation might be the aim but getting there is not proving to be easy and that should spell a major opportunity for the channel

• July 03, 2018 03 Jul'18

  Automation a major focus at UKFast

  UKFast has created a chief technology officer role to ensure it can continue to automate more processes across its business

• July 03, 2018 03 Jul'18

  Quadient and Quertum working on CX opportunity

  Growth in the customer experience market means that those providing the tools for banks and utilities to communicate with users are experiencing healthy market conditions

• June 29, 2018 29 Jun'18

  Maintel picks up Atos contracts

  The managed services specialist has spent millions to acquire Atos contracts

• June 11, 2018 11 Jun'18

  Impartner strengthens partner relationship management portfolio

  The PRM specialist has made an acquisition that will give it more muscle in the social media space

• May 23, 2018 23 May'18

  Vendor service needs to improve

  Firms quizzed by Cogeco Peer 1 have expressed frustration with the level of service currently being offered by vendors

• May 16, 2018 16 May'18

  PA Consulting adds Sparkler to the mix

  Acquisition will strengthen the digital and brand strategy side of the business

• May 14, 2018 14 May'18

  Brighter steals a march with managedservices,co.uk launch

  Brighter Connections has cut the ribbon on a website designed to have a national appeal

• May 02, 2018 02 May'18

  Poor websites costing resellers customers

  Plenty of resellers have yet to get their digital presence up to scratch and that could cost them business

• April 24, 2018 24 Apr'18

  Ambitious Nuvias cuts ribbon on Woking HQ

  The distributor has pointed to its move as being evidence of its growth ambitions across EMEA

• April 20, 2018 20 Apr'18

  Millennial tech buyers forcing channel to change sales approach

  Fresh research indicates changing attitudes to tech purchasing, and how the channel must adapt accordingly

• April 16, 2018 16 Apr'18

  Channel roundup: Who's gone where?

  Another busy week in the channel as some fresh faces join various resellers and vendors to try and keep the growth flowing

• April 11, 2018 11 Apr'18

  Probrand launches online marketplace

  The firm has put its faith in an online marketplace offering users the chance to procure thousands of products

• April 10, 2018 10 Apr'18

  Lines of business overtaking IT department as spenders on tech

  IDC has indicated that next year will be a turning point in the way funds are spent on IT and that will have ramifications for the channel

• March 27, 2018 27 Mar'18

  Infrastructure skills shortage causing users problems

  Infrastructure and organisation skills are changing and plenty of users are failing to keep up with the different demands being put on staff

• February 21, 2018 21 Feb'18

  Skills gap still causing concerns

  Those hoping that this year would see an easing of the skills gap are going to be disappointed

• February 14, 2018 14 Feb'18

  Ricoh finds digital transformation a growing SME concern

  Seeking out technology that can increase business agility is not an ambition that is confined just to the enterprise end of the market

• February 08, 2018 08 Feb'18

  Warranties not hitting the mark with millennials

  The next generation of buyers do not seem to be that bothered about warranties

• February 07, 2018 07 Feb'18

  IoT projects need to deliver growth

  Those pitching IoT solutions have underlined the importance of showing customers the positive results

• February 06, 2018 06 Feb'18

  Channel open to more collaboration

  A significant number of resellers are happy to work with other partners to make sure they avoid skill gaps and meet customer demands

• January 31, 2018 31 Jan'18

  CompTIA: Digital transformation driving IT spending growth

  The demand for cloud, security , IoT and a fair few other technologies should keep the channel busy throughout the rest of 2018

• January 31, 2018 31 Jan'18

  Silver Peak puts the emphasis on local support

  Changes made this month designed to provide partners with stronger local support

• January 23, 2018 23 Jan'18

  Sage looking for partners to bring in fresh customers

  The software firm is stepping up support for its channel to encourage the generation of new customers

• January 16, 2018 16 Jan'18

  Cisco extending channel reach

  The vendor has been leaning on its distribution partners to engage more closely with a broader range of resellers

• January 11, 2018 11 Jan'18

  Excalibur snaps up Techs4Education

  Excalibur has made its fifth acquisition in seven years bolstering the support it can offer educational customers

• October 06, 2017 06 Oct'17

  Distributor consolidation causing some reseller price concerns

  The distribution world has been shrinking in terms of the number of players as the big get bigger and that has raised some reseller worries about price and procurement issues

• January 12, 2017 12 Jan'17

  Channel must position themselves as digital transformation experts

  Customers and vendors are looking for resellers that are in a position to offer real expertise around digital transformation and have undergone the process themselves

• March 07, 2016 07 Mar'16

  Lack of security awareness poses a major threat to businesses

  Organisations are putting their reputation and competitive advantage at risk by not addressing the 'human factor' in cyber security. Could the channel come to the rescue?

• October 07, 2013 07 Oct'13

  Computer 2000 renamed Tech Data

  The Computer 2000 name is to disappear from the UK market 15 years after its purchase by global distribution giant Tech Data

• October 01, 2013 01 Oct'13

  Ingram Micro buys hardware recycling outfit CloudBlue

  Ingram Micro buys into reverse logistics business with acquisition of US-based asset disposition, data destruction and e-waste recycling firm CloudBlue Technologies

• November 29, 2010 29 Nov'10

  Phoenix IT Group to merge Servo and ICM businesses

  Phoenix IT Group is to merge its Servo and ICM Continuous Business division from the beginning of April in a nod to the converging technologies they sell.

• February 03, 2010 03 Feb'10

  Phoenix IT Group acquires KCOM network break fix arm

  Phoenix IT Group has confirmed that it has acquired the contracts held by KCOM's network maintenance arm for £1.8m.

• November 27, 2009 27 Nov'09

  Computacenter completes Thesaurus acquisition

  Computacenter has completed the acquisition of Thesaurus Computer Services for £900,000, bolstering its IBM z series business.