News

Sales and Customer Management

• October 21, 2020 21 Oct'20

  Tech is at the forefront of customer needs

  The channel has had a good year so far and there are reasons to be optimistic about that continuing into 2021

• October 20, 2020 20 Oct'20

  Softcat delivers growth through the pandemic

  Softcat’s FY20 numbers show that the channel player continued to succeed in growing its bottom line despite the coronavirus

• October 13, 2020 13 Oct'20

  GTDC: Two-tier model offers vendors highest returns

  Working with distribution and resellers rather than opting to go single-tier or direct is the best go-to-market strategy for vendors

• October 12, 2020 12 Oct'20

  Veeam will extend channel options with Kasten

  The addition of container back-up options will give channel partners a wider solution to pitch, according to Veeam’s CTO

• October 09, 2020 09 Oct'20

  Current conditions could foster further consolidation

  Boss of SCC reveals that the company is considering some deals at a time when M&A activity is continuing across the channel

• October 08, 2020 08 Oct'20

  Channel leaders cautiously optimistic about 2021

  Challenges lie ahead, but the importance of technology is clear and steady, according to those responsible for supplying it to customers

• October 08, 2020 08 Oct'20

  HPE boss looking for channel to bring SME growth

  HPE is looking to reward those that bring in more business from small and medium-sized customers over the next year

• October 07, 2020 07 Oct'20

  Canalys: Pandemic has created winners and losers

  As anyone in the channel serving vertical markets such as hospitality and travel will already know, there have been some real business victims of Covid-19

• October 06, 2020 06 Oct'20

  Sabio adds more CX muscle with Anana

  Customer experience specialist Sabio makes its fourth acquisition this year as it continues to back its ambition to become a major European player in the CX market

• October 06, 2020 06 Oct'20

  Trolle eyes expansion at Exclusive Networks

  New CEO is keen to bulk out global presence to make sure company increases its representation in more markets

• October 02, 2020 02 Oct'20

  Pandemic sparks revenue climbs in unified comms and collaboration

  IDC has shared its views of what happened in the market in the second quarter, with the shift to home working having a clear impact on demand

• September 30, 2020 30 Sep'20

  Context: Distribution efforts through coronavirus appreciated

  Resellers grateful for the help provided by distributors during Covid-19 pandemic but indicate they want more support in moving to a cloud services world

• September 30, 2020 30 Sep'20

  HPE points distribution to everything as a service

  Vendor holds its distribution event with a number of enhancements being rolled out to make it easier to sell services

• September 23, 2020 23 Sep'20

  Consenna sets sights on £10m revenues

  Firm has seen growth ramp up over the past year and is now considering more international growth

• September 14, 2020 14 Sep'20

  Renew your selling system and make digital marketing effective

  Chris Davies, managing director of Sandler Training, has some sound advice for those in the channel trying to ramp up their digital marketing efforts

• September 10, 2020 10 Sep'20

  Fintechs ramping up efforts to get loans into SME hands

  With the deadline for the government-backed coronavirus loan scheme looming, efforts are being made to try to get those small firms looking for financial aid logged onto the system

• September 09, 2020 09 Sep'20

  Cloud Distribution heads to Moon to support growth

  Distributor keen to increase opportunities for fresh business opportunities, making a couple of promotions to back up that aim

• September 01, 2020 01 Sep'20

  Tech Data shows expansion ambitions with APAC buy

  With the backing of its new owners, the distributor has begun to flex its muscles and has picked an acquisition target to bolster its Asian presence

• August 27, 2020 27 Aug'20

  Tech Data gearing up for more familiar Q4

  As life gets ever closer to returning to a more normal state, the distributor has noticed enterprise projects coming back

• August 25, 2020 25 Aug'20

  Coronavirus accelerates digital transformation

  The changes that have happened over the last six months have seen many customers make a dramatic shift in their stance on digital transformation

• August 21, 2020 21 Aug'20

  Veeam partners building on wave of fresh customers

  Vendor has seen users turn to its technology during the pandemic and is keen to make sure they remain there for the long-term

• August 21, 2020 21 Aug'20

  Channel pandemic response: Virtual events are king, but support could improve

  Feedback from MicroScope’s virtual channel event reveals some insights into the current thinking in the industry, with the majority focusing on virtual events and stating they're happy with support – but nearly a quarter say more could be done

• August 19, 2020 19 Aug'20

  Softcat on course for strong FY20

  Channel player continues to deliver growth as it issues a trading update to cover its last fiscal quarter

• August 05, 2020 05 Aug'20

  Event: Navigating a post-pandemic world

  MicroScope is holding a virtual event to discuss the changes that Covid-19 has sparked across the channel, what comes next and how to be more effective at digital marketing

• July 30, 2020 30 Jul'20

  RingCentral sings praises of master agency model

  Cloud comms player is the latest to voice support of an approach that is starting to gain more ground in the UK

• July 29, 2020 29 Jul'20

  Channel eyes opportunities around hybrid working

  There is a fresh two-word contender to challenge digital transformation for dominance in every channel conversation

• July 28, 2020 28 Jul'20

  Trams celebrates 30 years

  Reseller reaches milestone and reflects on its history, with its people getting the nod for helping the firm prosper over three decades

• July 27, 2020 27 Jul'20

  Coronavirus has not knocked the sustainability pitch

  Epson reports that channel partners and customers are still talking green even in the face of the pandemic

• July 24, 2020 24 Jul'20

  Fujitsu changes approach to training

  Vendor looks to end box-ticking exercise and deliver more customised support for partners

• July 22, 2020 22 Jul'20

  Channel ends Q2 2020 on a high across Western Europe

  Analysis of the market from Context reveals that the end of the second quarter continued to deliver growth for many across Western Europe, in spite of the pandemic

• July 21, 2020 21 Jul'20

  Door opening wider for Canalys Channel Forum 2020

  Analyst firm Canalys has moved its event online, which should give more people the chance to attend

• July 17, 2020 17 Jul'20

  DCC Q1 update paints a picture of improving conditions

  Exertis parent updates investors ahead of AGM, with signs of trading performance improving as the weeks progress

• July 16, 2020 16 Jul'20

  Sellers adapting to a digital world

  There are signs that channel sales staff are getting more comfortable with a digital approach

• July 15, 2020 15 Jul'20

  As IT moves deeper into the factory the channel should follow

  Schneider Electric is urging partners to get involved with the convergence happening between the operational technology and information technology worlds

• July 10, 2020 10 Jul'20

  Exclusive Networks brings the curtain down on its festival

  Distributor has spent the week educating and entertaining partners through its online festival

• June 30, 2020 30 Jun'20

  Tech Data flexes financial muscles after Apollo deal

  Deal to acquire the distributor finally closes and the channel player is quick to show off what the benefits of private ownership will involve

• June 30, 2020 30 Jun'20

  No Glastonbury? Try the Exclusive Networks festival

  Resellers can register for the festival, running all of next week, to gain insights, get entertained and get into gear on future plans from the distributor

• June 19, 2020 19 Jun'20

  Cisco: Partners heading in the right direction

  The coronavirus pandemic has not knocked Cisco’s existing strategy off course, with the vendor convinced its channel is able to tackle current and future problems

• June 19, 2020 19 Jun'20

  Now is the time for traditional partners to change

  Cisco warns those resisting a move to services and software-led business that the coronavirus pandemic could hit them hard

• June 18, 2020 18 Jun'20

  Security rises to the top of the MSP agenda

  Research from Datto and IT Glue provides a snapshot of how managed service players are reacting to the coronavirus

• June 17, 2020 17 Jun'20

  Ingram Cloud Summit shares thoughts on the long view

  Sessions at the distributor's virtual conference look beyond the current demands of the pandemic to what will be coming next

• June 16, 2020 16 Jun'20

  Channel crying out for the ‘human touch’

  Research from Kaspersky reveals that distributors and resellers want much more contact with vendors

• June 12, 2020 12 Jun'20

  RM hopes trading will be boosted by schools reopening

  Education specialist shares a first-half trading update that shows the impact of the coronavirus

• June 11, 2020 11 Jun'20

  Context charting a rising channel optimism

  Analyst house Context has been following the impact of the coronavirus through the course of the pandemic and has found that the sentiment across the European channel has improving since late May

• June 10, 2020 10 Jun'20

  IT pros struggling to juggle Covid-19 demands with innovation agenda

  The current coronavirus crisis is making life increasingly difficult for those tasked with keeping the lights on at IT departments

• June 01, 2020 01 Jun'20

  Channel increases digital marketing efforts

  Veeam is the latest to notice an increase in demand from partners for digital marketing support

• May 29, 2020 29 May'20

  Citrix taking the channel to a digital workplace future

  Citrix is moving beyond its virtualisation roots and is working to make sure it has the channel in place to support its ambitions

• May 28, 2020 28 May'20

  Tech Data weeks away from closing Apollo deal

  Distributor shares first-quarter numbers and reveals it is close to sealing Apollo merger

• May 22, 2020 22 May'20

  Tech Data increases digital collaboration to reach out to resellers

  Distributor’s lunchtime sessions have proved popular with resellers, who appreciate the chance to talk about a range of topics

• May 19, 2020 19 May'20

  Brexit uncertainty and coronavirus barely leave a dent on DCC

  Exertis parent delivers its numbers for its fiscal 2019, indicating that it is weathering the storm

• May 15, 2020 15 May'20

  Computacenter business strengthens during lockdown trading

  Channel giant issues a trading statement that will provide cheer not only to investors but also those keen to see the channel shake off the impact of the coronavirus

• May 07, 2020 07 May'20

  Marketing goes digital as resellers look to grow sales base

  Sales teams are adapting to the coronavirus pandemic with the world making a shift to remote working

• May 06, 2020 06 May'20

  Coronavirus: Existing customers key to getting through crisis

  Keeping established relationships going is one way that the channel can weather what might be a challenging economic time ahead

• May 05, 2020 05 May'20

  Exclusive Networks gets closer to the startup community

  Distributor forms partnership with Tomorrow Street to help startups get the chance to work with the channel

• April 29, 2020 29 Apr'20

  SCC looks to ease lockdown with thermal imaging tech

  Channel player sets up mobile thermal imaging at Bournemouth Airport as it looks for more verticals to adopt the technology

• April 27, 2020 27 Apr'20

  Softcat backing charity battling coronavirus-induced food poverty

  Reseller Softcat is urging the rest of the channel to get behind a campaign aimed at helping to feed people who are struggling with hunger because of the Covid-19 coronavirus pandemic

• April 27, 2020 27 Apr'20

  Easter holidays and supply issues reverse some March gains

  Research from Context has found that the growth rates experienced by the channel in March took a hit at the start of April

• April 23, 2020 23 Apr'20

  Computacenter provides some cheer with robust Q1 trading

  One of the first set of numbers to include some lockdown trading has come out of the channel

• April 17, 2020 17 Apr'20

  How Covid-19 has turned the IT events calendar on its head

  With coronavirus restrictions in place, IT vendors are replacing their conferences with digital events. What does this mean for the channel?

• April 17, 2020 17 Apr'20

  Certification exams move online

  Training bodies have reacted to the lockdown with moves to make it easier for resellers brushing up on their skills to sit exams

• April 16, 2020 16 Apr'20

  Coronavirus: e92plus increasing practical support for resellers

  Distributor e92plus increases financial aid for partners that want to keep the customer orders flowing

• April 15, 2020 15 Apr'20

  SecureAge and ITQuoter on the hunt for partners

  The Covid-19 coronavirus pandemic has not stopped some fresh arrivals landing in the UK with the intention of building up a channel base

• April 09, 2020 09 Apr'20

  Helping existing customers is key for Forcepoint channel

  Recently appointed EMEA vice-president of sales shares his view of how Forcepoint channel will get through the coronavirus and grow in the future

• April 07, 2020 07 Apr'20

  Coronavirus: BT’s response to maintain service levels

  Telecoms player is taking steps to arm partners with more support and minimise risks for those still working in the field

• April 06, 2020 06 Apr'20

  Exclusive Networks sets up coronavirus support hub

  Distributor steps up support it can provide resellers during these difficult times

• April 03, 2020 03 Apr'20

  Coronavirus: Extreme makes partner programme changes to up support

  Extreme Networks has become the latest vendor to use the tools in its partner programme to increase the support it can give resellers in this difficult time

• April 01, 2020 01 Apr'20

  Softcat weighs up furry choice

  Channel player raises thousands for Mind as part of its April’s Fool campaign

• March 31, 2020 31 Mar'20

  Coronavirus: Distributors can take a lead

  Head of the Global Technology Distribution Council shares his thoughts on the Covid-19 crisis

• March 27, 2020 27 Mar'20

  Coronavirus: Channel braces for challenging second quarter

  There are growing signs that it is getting harder for partners and vendors to predict what will come next

• March 25, 2020 25 Mar'20

  Brown to step down at Softcat as Hockin emerges at Arcserve

  Softcat managing director announces his intention to step down at the end of the reseller’s current fiscal year

• March 20, 2020 20 Mar'20

  Cherwell extends platform depth with developer support

  IT services management specialist Cherwell has launched its Marketplace as it looks to extend the options in its CORE platform

• March 20, 2020 20 Mar'20

  Tech bosses share messages of support with channel partners

  A raft of CEOs from the largest vendors have assured partners that they are working to protect supplies during the coronavirus crisis

• March 17, 2020 17 Mar'20

  Maplin boss looking to extend supply chain

  The managing director of online electronics retailer Maplin is looking to grow the business, accepting that it will need to widen its supplier network

• March 10, 2020 10 Mar'20

  HPE marks a year of the Tech Pro Community

  Vendor shares progress on growth numbers and interactions within its tech community

• March 09, 2020 09 Mar'20

  Dell Technologies World joins growing list of events hit by Covid-19

  Dell opts to turn its annual Vegas shindig into a virtual event as Covid-19 coronavirus continues to wreak havoc on the industry calendar

• March 05, 2020 05 Mar'20

  CompTIA teams up with SkillsTX to extend training reach

  Industry group is keen to get its certifications in front of more users and forms partnership with platform provider

• March 02, 2020 02 Mar'20

  Feeling the impact of coronavirus

  Although the number of cases in the UK is still low, there have already been some issues for the channel to deal with

• February 28, 2020 28 Feb'20

  HP Reinvent joins list of partner events hit by Covid-19

  Vendor is the latest to react to the ongoing spread of coronavirus by opting to move its channel event to later in the year

• February 13, 2020 13 Feb'20

  Digital risk looks to be a good niche for the channel

  Business leaders are concerned that their digital strategies are not going to lead them in the right direction

• January 30, 2020 30 Jan'20

  Channel could benefit from SME Brexit bounce

  With the UK just hours away from officially leaving the EU it looks like many SMEs are gearing up to start spending on tech

• January 23, 2020 23 Jan'20

  BETT: Lenovo calls for more tech investment

  The hardware vendor has worked on a report that indicates that money needs to be spent on tech to keep education in touch with the digital demands of the future

• January 20, 2020 20 Jan'20

  Kaspersky rolls out licensing portal for MSPs

  Security player aims to make licensing easier with online tools and more flexible with a monthly billing option

• January 16, 2020 16 Jan'20

  Skills crisis threatens to derail customer growth ambitions

  Getting hold of talent is top of the list of concerns for UK tech leaders and is causing many of them to cast doubts over the prospects for the industry in the next couple of years

• January 10, 2020 10 Jan'20

  Synnex splits in two with Concentrix getting its independence

  Distributor is looking to gain more flexibility and focus by splitting away from the customer experience specialist Concentrix

• January 09, 2020 09 Jan'20

  Desmond returns as Exclusive strengthens executive team

  After a year away from his role at Exclusive Networks, Barrie Desmond has returned to the distributor alongside three other hires to add muscle to the channel player’s executive team.

• December 23, 2019 23 Dec'19

  Motherhood is the necessity of invention, says Mellanox channel boss

  Mellanox vice-president Yael Asseraf Shenhav talks about how her employer has enabled her to thrive in a male-dominated industry and sheds light on how we can all better manage our time

• December 20, 2019 20 Dec'19

  Resellers feeling good about 2020

  Context has surveyed thousands of resellers across the UK and Europe and found that levels of optimism are higher than at this time last year

• December 19, 2019 19 Dec'19

  VMware arming channel with skills to unlock digital opportunities

  Reaping the digital transformation rewards is more than just an IT conversation and VMware's UK channel chief is taking an approach based on helping partners increase their capabilities

• December 10, 2019 10 Dec'19

  SCC chief heralds solid year

  The last twelve months have been busy ones for SCC and its chief executive is keen to highlight its achievements

• November 29, 2019 29 Nov'19

  Veeam UK channel boss looking to widen partner support

  The recently installed UK channel boss is planning to increase the support it offers a wider number of partners as well as looking to exploit its alliances for the benefit of resellers

• November 26, 2019 26 Nov'19

  Support for business and tech called for from next government

  Channel and business groups set out their wish list for whoever wins the keys to Number 10 next month

• November 19, 2019 19 Nov'19

  CompTIA: Pressure on channel to change

  Industry association is encouraging resellers to step out of their comfort zones and embrace change

• November 14, 2019 14 Nov'19

  Customer experience driving collaboration investments

  Improving customer experience is one of the main factors behind the decision by users to invest in unified comms and collaboration tools

• November 13, 2019 13 Nov'19

  Tech Data accepts $5.4bn private equity offer

  Distributor's board recommend the sale, which should give it access to more financial muscle

• October 17, 2019 17 Oct'19

  Schneider Electric: Healthcare, manufacturing and education leading edge spend

  Power management specialist works with Canalys to survey resellers around the opportunities and challenges customers are facing around edge computing

• October 16, 2019 16 Oct'19

  LzLabs moving to plug mainframe expertise gap

  Pressure is mounting from various sides on those customers that are still using apps that are stuck on aging mainframes

• October 10, 2019 10 Oct'19

  Westcoast uncovers reseller thoughts about distribution

  Channel player asks resellers what they think of distribution and finds there is work to do to support digital transformation ambitions

• October 09, 2019 09 Oct'19

  CompTIA: Channel must “learn new tricks” to keep customers

  CompTIA CEO urges channel to explore emerging technologies or risk losing business

• October 09, 2019 09 Oct'19

  Might be a while before someone orders from a reseller with Alexa

  Personal assistants are gaining traction as yet another way customers can order services but concerns about data integrity are holding back widespread adoption

• September 20, 2019 20 Sep'19

  ScanSource paints a picture of a digital future

  Just weeks after it revealed plans to divest its hardware operation the firm has updated UK partners on the strategy