News

Sales and Customer Management

• September 18, 2019 18 Sep'19

  Channel has to help customers with confidence crisis

  Those trying to go through the IT buying process are struggling with too much information and trying to make sense of vendor marketing messages

• September 12, 2019 12 Sep'19

  Datto challenging MSP sales and marketing assumptions

  Firm is using an event in London to challenge existing views of sales and marketing and provide advice for those looking to devise their own strategy

• September 04, 2019 04 Sep'19

  Users struggling to get hold of digital skills

  Research has found that a lot of customers are not able to take advantage of the latest technology because they do not have the in-house expertise needed to adapt and adopt it

• August 29, 2019 29 Aug'19

  Tech Data CEO points to Q2 results as validation of strategy

  Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering

• August 23, 2019 23 Aug'19

  Channel advice: How to spend the holiday weeks

  Staff might be coming and going topping up their tans but there is still plenty that the channel can do both internally and crucially externally with customers

• August 07, 2019 07 Aug'19

  Digital transformation leadership a problem for users

  NTT research has highlighted issues around the expertise of those leading digital transformation efforts and Kyocera has highlighted the need to concentrate on people as well as technology

• August 01, 2019 01 Aug'19

  Channel taking steps to improve customer experience

  CompTIA has found that resellers are starting to get on board with improving customer experience strategies to remain competitive

• July 30, 2019 30 Jul'19

  Cisco increasing channel digital marketing support

  Vendor brings together various marketing initiatives under one umbrella to help the channel reach out to customers more effectively

• July 19, 2019 19 Jul'19

  Ethos Technology building on Pure signing

  Distributor has landed a relationship with Pure Storage and is looking to build on that moment over the rest of 2019

• July 08, 2019 08 Jul'19

  Brexit leading to increased customer caution

  CFOs and tech startup entrepreneurs are both showing risk aversion with Brexit the cause of most of the problems

• July 05, 2019 05 Jul'19

  Retail driving spending in CX market

  There have been examples of the channel gaining customer experience expertise in the past few weeks and no wonder given the IDC growth forecasts for the technology

• July 03, 2019 03 Jul'19

  Connect Managed Services and G3 Comms merge

  Customer Experience and Unified Comms players bought together to form a £55m revenue business

• July 01, 2019 01 Jul'19

  Amazon rolls out Business Prime offering

  Etailer continues to enhance the offering for commercial customers with the addition of Business Prime

• June 24, 2019 24 Jun'19

  Insight adds muscle on both sides of the Atlantic with PCM buy

  Insight has forked out a significant amount to add IT products and services player PCM to the portfolio

• June 24, 2019 24 Jun'19

  IoT seen as key revenue and fresh business generator

  CompTIA has turned to its emerging technology community to ask what technologies are going to drive opportunities and for the second year IoT has topped the list

• June 18, 2019 18 Jun'19

  DXC cuts the ribbon on London innovation centre

  Firm open to bringing in partners to work on cracking customer digital transformation challenges

• June 10, 2019 10 Jun'19

  MSPs told to be wary of the CSP model

  A channel event in Canada will resonate with managed service players here who are worried about losing customer relationships

• May 29, 2019 29 May'19

  HPE adds depth to SME targeted solution

  Vendor looking to help SMEs with their digital transformation needs with server, storage and cloud software options

• May 20, 2019 20 May'19

  Softcat provides investor cheer with Q3 update

  Channel player continues to deliver the goods with an upbeat third quarter trading update

• May 03, 2019 03 May'19

  Channel getting the transformation message

  Research from Agilitas IT has found that an increasing number of resellers are going through a transformation process

• April 30, 2019 30 Apr'19

  Daisy combines and rebrands channel operation

  IT and telco player combines existing channel facing operations into a single entity to make life easier for partners

• April 29, 2019 29 Apr'19

  Computacenter gets off to a good start

  A trading update for Q1 reveals that the growth it enjoyed last year has continued into 2019

• April 24, 2019 24 Apr'19

  Digital transformation spending flooding across all verticals

  IDC is forecasting strong customer investments in digital transformation projects but the channel needs to make sure the focus is on more than just spending on tech

• April 23, 2019 23 Apr'19

  SAP users get the chance to rate and compare resellers

  A TripAdvisor type system means that customers will be able to click through resellers looking for those with the best skills and ratings

• April 17, 2019 17 Apr'19

  Data projects failing thanks to skills shortages

  The channel should have a role to play in helping enterprise customers execute data initiatives

• April 17, 2019 17 Apr'19

  Channel delivers in Q1 for Aerohive and Veeam

  Both firms have reported customer numbers are up in the first quarter and acknowledged the role the channel has played in getting that result

• March 26, 2019 26 Mar'19

  Datto looking to increase MSP sales and marketing support

  The managed services specialist has shared its list of attributes that make a world class MSP and indicated that it could provide more help to those looking to increase their sales and marketing activities

• March 21, 2019 21 Mar'19

  Incoming Nuvias boss clear on distributor's value

  In the run up to his start date of next month the incoming boss at Nuvias already has ideas on what makes a successful distributor

• March 19, 2019 19 Mar'19

  Softcat expanding customer base

  First half numbers from the channel player indicate that a strategy to widen the customer base is delivering

• March 08, 2019 08 Mar'19

  Tech Data CEO looking for the higher value

  The distributor is continuing to make its move towards higher value business

• March 01, 2019 01 Mar'19

  Those failing to use the channel are missing out on growth

  Research from Investec makes it clear that those that fail to use the channel well are losing out on significant amounts of revenue

• February 25, 2019 25 Feb'19

  SMEs failing to embrace innovation

  The channel ill need to do a lot of hand holding to help more SMEs embrace some of the latest technological innovations

• February 14, 2019 14 Feb'19

  Channel has to do more to help SMEs with IoT and AI

  Cloud Industry Forum and Ingram Micro Cloud urge resellers to do more to help users overcome hurdles holding back emerging tech adoption

• February 12, 2019 12 Feb'19

  Fear of failure a digital transformation barrier

  KCOM has taken a closer look at what is holding back customer innovation

• February 01, 2019 01 Feb'19

  Fear of hard Brexit sparking SME exodus

  More firms are looking at relocation as a way of avoiding the worst effects of a hard Brexit

• January 29, 2019 29 Jan'19

  Dell calls for more digital transformation progress

  The vendor has revealed the findings of global research into the progress in the adoption of digital transformation

• January 28, 2019 28 Jan'19

  Brexit is hitting IT spending

  Research confirms what many in the channel had already experienced with customers hitting the pause button on IT projects

• January 14, 2019 14 Jan'19

  Channel taking steps to remain relevant

  A report from Agilitias IT Solutions looking into the channel's efforts to remain relevant has some encouraging findings

• January 04, 2019 04 Jan'19

  The channel opportunities in 2019

  There are plenty of areas that should excite the channel as the year kicks off

• December 20, 2018 20 Dec'18

  2018 review: The main channel themes

  With the last days of December drawing near it's time to look back at the year that has passed before we do it all over again in 2019

• December 19, 2018 19 Dec'18

  SonicWall increasing local partner support across EMEA

  More offices plus extra hires have added depth to the security player's presence across EMEA

• December 17, 2018 17 Dec'18

  Spectrami aiming to fill VAD gap

  The relatively fresh player to the UK market is aiming to provide some of the value added services that it believes larger rivals are missing

• December 03, 2018 03 Dec'18

  Sabio looks East for latest acquisition

  Customer experience player makes a second purchase this year adding both technology and a wider geographical footprint

• November 27, 2018 27 Nov'18

  Spectrami latest to join list of UK VADs

  The UAE based channel player is looking to ramp up its activity across Europe with an independent operation opening in the UK

• November 09, 2018 09 Nov'18

  Distribution set for a solid year as growth continues through Q3

  A market analysis of how distribution across Europe has fared in Q3 from Context indicates that it has all been good so far in 2018

• November 07, 2018 07 Nov'18

  Tech must be a force for good

  VMware CEO shares his belief that the industry has a responsibility to use technology as a positive force in society

• November 02, 2018 02 Nov'18

  Customers want more automation and better data

  A global Cisco study has found that customers looking to innovate need to take the pressure off the IT budget by getting better at predicting where problems might occur

• October 31, 2018 31 Oct'18

  Microsoft sounds AI warning

  Those customers that do not take an interest in artificial intelligence face losing ground and missing out on the benefits

• October 15, 2018 15 Oct'18

  Exertis plugs Hoover into electricals operation

  Plans to grow its position in the small domestic appliance market have been given a boost with the signing of household name Hoover

• October 15, 2018 15 Oct'18

  Spiceworks: Europe leads in emerging tech

  Europe adopting emerging tech in response to GDPR and rising cybersecurity threats