News

Sales and Customer Management

• June 10, 2019 10 Jun'19

  MSPs told to be wary of the CSP model

  A channel event in Canada will resonate with managed service players here who are worried about losing customer relationships

• May 29, 2019 29 May'19

  HPE adds depth to SME targeted solution

  Vendor looking to help SMEs with their digital transformation needs with server, storage and cloud software options

• May 20, 2019 20 May'19

  Softcat provides investor cheer with Q3 update

  Channel player continues to deliver the goods with an upbeat third quarter trading update

• May 03, 2019 03 May'19

  Channel getting the transformation message

  Research from Agilitas IT has found that an increasing number of resellers are going through a transformation process

• April 30, 2019 30 Apr'19

  Daisy combines and rebrands channel operation

  IT and telco player combines existing channel facing operations into a single entity to make life easier for partners

• April 29, 2019 29 Apr'19

  Computacenter gets off to a good start

  A trading update for Q1 reveals that the growth it enjoyed last year has continued into 2019

• April 24, 2019 24 Apr'19

  Digital transformation spending flooding across all verticals

  IDC is forecasting strong customer investments in digital transformation projects but the channel needs to make sure the focus is on more than just spending on tech

• April 23, 2019 23 Apr'19

  SAP users get the chance to rate and compare resellers

  A TripAdvisor type system means that customers will be able to click through resellers looking for those with the best skills and ratings

• April 17, 2019 17 Apr'19

  Data projects failing thanks to skills shortages

  The channel should have a role to play in helping enterprise customers execute data initiatives

• April 17, 2019 17 Apr'19

  Channel delivers in Q1 for Aerohive and Veeam

  Both firms have reported customer numbers are up in the first quarter and acknowledged the role the channel has played in getting that result

• March 26, 2019 26 Mar'19

  Datto looking to increase MSP sales and marketing support

  The managed services specialist has shared its list of attributes that make a world class MSP and indicated that it could provide more help to those looking to increase their sales and marketing activities

• March 21, 2019 21 Mar'19

  Incoming Nuvias boss clear on distributor's value

  In the run up to his start date of next month the incoming boss at Nuvias already has ideas on what makes a successful distributor

• March 19, 2019 19 Mar'19

  Softcat expanding customer base

  First half numbers from the channel player indicate that a strategy to widen the customer base is delivering

• March 08, 2019 08 Mar'19

  Tech Data CEO looking for the higher value

  The distributor is continuing to make its move towards higher value business

• March 01, 2019 01 Mar'19

  Those failing to use the channel are missing out on growth

  Research from Investec makes it clear that those that fail to use the channel well are losing out on significant amounts of revenue

• February 25, 2019 25 Feb'19

  SMEs failing to embrace innovation

  The channel ill need to do a lot of hand holding to help more SMEs embrace some of the latest technological innovations

• February 14, 2019 14 Feb'19

  Channel has to do more to help SMEs with IoT and AI

  Cloud Industry Forum and Ingram Micro Cloud urge resellers to do more to help users overcome hurdles holding back emerging tech adoption

• February 12, 2019 12 Feb'19

  Fear of failure a digital transformation barrier

  KCOM has taken a closer look at what is holding back customer innovation

• February 01, 2019 01 Feb'19

  Fear of hard Brexit sparking SME exodus

  More firms are looking at relocation as a way of avoiding the worst effects of a hard Brexit

• January 29, 2019 29 Jan'19

  Dell calls for more digital transformation progress

  The vendor has revealed the findings of global research into the progress in the adoption of digital transformation

• January 28, 2019 28 Jan'19

  Brexit is hitting IT spending

  Research confirms what many in the channel had already experienced with customers hitting the pause button on IT projects

• January 14, 2019 14 Jan'19

  Channel taking steps to remain relevant

  A report from Agilitias IT Solutions looking into the channel's efforts to remain relevant has some encouraging findings

• January 04, 2019 04 Jan'19

  The channel opportunities in 2019

  There are plenty of areas that should excite the channel as the year kicks off

• December 20, 2018 20 Dec'18

  2018 review: The main channel themes

  With the last days of December drawing near it's time to look back at the year that has passed before we do it all over again in 2019

• December 19, 2018 19 Dec'18

  SonicWall increasing local partner support across EMEA

  More offices plus extra hires have added depth to the security player's presence across EMEA

• December 17, 2018 17 Dec'18

  Spectrami aiming to fill VAD gap

  The relatively fresh player to the UK market is aiming to provide some of the value added services that it believes larger rivals are missing

• December 03, 2018 03 Dec'18

  Sabio looks East for latest acquisition

  Customer experience player makes a second purchase this year adding both technology and a wider geographical footprint

• November 27, 2018 27 Nov'18

  Spectrami latest to join list of UK VADs

  The UAE based channel player is looking to ramp up its activity across Europe with an independent operation opening in the UK

• November 09, 2018 09 Nov'18

  Distribution set for a solid year as growth continues through Q3

  A market analysis of how distribution across Europe has fared in Q3 from Context indicates that it has all been good so far in 2018

• November 07, 2018 07 Nov'18

  Tech must be a force for good

  VMware CEO shares his belief that the industry has a responsibility to use technology as a positive force in society

• November 02, 2018 02 Nov'18

  Customers want more automation and better data

  A global Cisco study has found that customers looking to innovate need to take the pressure off the IT budget by getting better at predicting where problems might occur

• October 31, 2018 31 Oct'18

  Microsoft sounds AI warning

  Those customers that do not take an interest in artificial intelligence face losing ground and missing out on the benefits

• October 15, 2018 15 Oct'18

  Exertis plugs Hoover into electricals operation

  Plans to grow its position in the small domestic appliance market have been given a boost with the signing of household name Hoover

• October 15, 2018 15 Oct'18

  Spiceworks: Europe leads in emerging tech

  Europe adopting emerging tech in response to GDPR and rising cybersecurity threats

• October 12, 2018 12 Oct'18

  Services the key to fending off the Amazon Business threat

  The retail giant might hoover up the transactional business but those resellers that can provide services will have more chances of retaining customers

• October 12, 2018 12 Oct'18

  Lenovo pledges to fix channel process issues

  The vendor came in for some criticism at the Canalys Channels Forum but responded by vowing to fix the problems in the next six months

• October 09, 2018 09 Oct'18

  Online retailers posing threat to distribution

  Fears about the likes of Amazon eating into channel revenues are well-grounded according to Context research

• October 08, 2018 08 Oct'18

  Brexit could hit enterprise investment plans

  Deloitte's latest quarterly quizzing of the CFO community makes sobering reading for those hoping that the good times will keep rolling

• October 05, 2018 05 Oct'18

  PRM a tool to identify next gen partners

  Gut feelings might have helped channel managers make decisions in the past but technology should make it easier and more precise

• September 24, 2018 24 Sep'18

  Nadella calls for more 'tech intensity'

  It's an idea that the channel will have little argument with, that customers need to adopt and build the latest technology

• September 10, 2018 10 Sep'18

  Clear Licensing Campaign turns the focus on maintenance contracts

  Customers are often paying maintenance without giving it much thought and as a result could be spending too much

• September 03, 2018 03 Sep'18

  Computacenter expands European footprint with Misco buy

  Misco's operation in the Netherlands becomes part of the Computacenter family after the UK player expands its European reach even further

• August 16, 2018 16 Aug'18

  Vendors under pressure to generate better channel data

  The information that a lot of vendors have around rebate, MDF and marketing programmes is nowhere near as good as it should be

• August 08, 2018 08 Aug'18

  Users feel restricted by vendor contracts and tech choices

  There seems to be a gap between the vendor ambitions to make everything simple and what is happening on the ground

• August 01, 2018 01 Aug'18

  SMEs changing the bundles approach

  Bundles have often been a bit hit and miss but thanks to the need to cater them for SME customers things are improving

• July 06, 2018 06 Jul'18

  Keeping up with pace of IT change a growing problem for customers

  Digital transformation might be the aim but getting there is not proving to be easy and that should spell a major opportunity for the channel

• July 03, 2018 03 Jul'18

  Automation a major focus at UKFast

  UKFast has created a chief technology officer role to ensure it can continue to automate more processes across its business

• July 03, 2018 03 Jul'18

  Quadient and Quertum working on CX opportunity

  Growth in the customer experience market means that those providing the tools for banks and utilities to communicate with users are experiencing healthy market conditions

• June 29, 2018 29 Jun'18

  Maintel picks up Atos contracts

  The managed services specialist has spent millions to acquire Atos contracts

• June 11, 2018 11 Jun'18

  Impartner strengthens partner relationship management portfolio

  The PRM specialist has made an acquisition that will give it more muscle in the social media space