News
Sales and Customer Management
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January 23, 2020
23
Jan'20
BETT: Lenovo calls for more tech investment
The hardware vendor has worked on a report that indicates that money needs to be spent on tech to keep education in touch with the digital demands of the future
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January 20, 2020
20
Jan'20
Kaspersky rolls out licensing portal for MSPs
Security player aims to make licensing easier with online tools and more flexible with a monthly billing option
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January 16, 2020
16
Jan'20
Skills crisis threatens to derail customer growth ambitions
Getting hold of talent is top of the list of concerns for UK tech leaders and is causing many of them to cast doubts over the prospects for the industry in the next couple of years
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January 10, 2020
10
Jan'20
Synnex splits in two with Concentrix getting its independence
Distributor is looking to gain more flexibility and focus by splitting away from the customer experience specialist Concentrix
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January 09, 2020
09
Jan'20
Desmond returns as Exclusive strengthens executive team
After a year away from his role at Exclusive Networks, Barrie Desmond has returned to the distributor alongside three other hires to add muscle to the channel player’s executive team.
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December 23, 2019
23
Dec'19
Motherhood is the necessity of invention, says Mellanox channel boss
Mellanox vice-president Yael Asseraf Shenhav talks about how her employer has enabled her to thrive in a male-dominated industry and sheds light on how we can all better manage our time
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December 20, 2019
20
Dec'19
Resellers feeling good about 2020
Context has surveyed thousands of resellers across the UK and Europe and found that levels of optimism are higher than at this time last year
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December 19, 2019
19
Dec'19
VMware arming channel with skills to unlock digital opportunities
Reaping the digital transformation rewards is more than just an IT conversation and VMware's UK channel chief is taking an approach based on helping partners increase their capabilities
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December 10, 2019
10
Dec'19
SCC chief heralds solid year
The last twelve months have been busy ones for SCC and its chief executive is keen to highlight its achievements
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November 29, 2019
29
Nov'19
Veeam UK channel boss looking to widen partner support
The recently installed UK channel boss is planning to increase the support it offers a wider number of partners as well as looking to exploit its alliances for the benefit of resellers
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November 26, 2019
26
Nov'19
Support for business and tech called for from next government
Channel and business groups set out their wish list for whoever wins the keys to Number 10 next month
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November 19, 2019
19
Nov'19
CompTIA: Pressure on channel to change
Industry association is encouraging resellers to step out of their comfort zones and embrace change
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November 14, 2019
14
Nov'19
Customer experience driving collaboration investments
Improving customer experience is one of the main factors behind the decision by users to invest in unified comms and collaboration tools
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November 13, 2019
13
Nov'19
Tech Data accepts $5.4bn private equity offer
Distributor's board recommend the sale, which should give it access to more financial muscle
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October 17, 2019
17
Oct'19
Schneider Electric: Healthcare, manufacturing and education leading edge spend
Power management specialist works with Canalys to survey resellers around the opportunities and challenges customers are facing around edge computing
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October 16, 2019
16
Oct'19
LzLabs moving to plug mainframe expertise gap
Pressure is mounting from various sides on those customers that are still using apps that are stuck on aging mainframes
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October 10, 2019
10
Oct'19
Westcoast uncovers reseller thoughts about distribution
Channel player asks resellers what they think of distribution and finds there is work to do to support digital transformation ambitions
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October 09, 2019
09
Oct'19
CompTIA: Channel must “learn new tricks” to keep customers
CompTIA CEO urges channel to explore emerging technologies or risk losing business
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October 09, 2019
09
Oct'19
Might be a while before someone orders from a reseller with Alexa
Personal assistants are gaining traction as yet another way customers can order services but concerns about data integrity are holding back widespread adoption
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September 20, 2019
20
Sep'19
ScanSource paints a picture of a digital future
Just weeks after it revealed plans to divest its hardware operation the firm has updated UK partners on the strategy
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September 18, 2019
18
Sep'19
Channel has to help customers with confidence crisis
Those trying to go through the IT buying process are struggling with too much information and trying to make sense of vendor marketing messages
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September 12, 2019
12
Sep'19
Datto challenging MSP sales and marketing assumptions
Firm is using an event in London to challenge existing views of sales and marketing and provide advice for those looking to devise their own strategy
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September 04, 2019
04
Sep'19
Users struggling to get hold of digital skills
Research has found that a lot of customers are not able to take advantage of the latest technology because they do not have the in-house expertise needed to adapt and adopt it
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August 29, 2019
29
Aug'19
Tech Data CEO points to Q2 results as validation of strategy
Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering
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August 23, 2019
23
Aug'19
Channel advice: How to spend the holiday weeks
Staff might be coming and going topping up their tans but there is still plenty that the channel can do both internally and crucially externally with customers
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August 07, 2019
07
Aug'19
Digital transformation leadership a problem for users
NTT research has highlighted issues around the expertise of those leading digital transformation efforts and Kyocera has highlighted the need to concentrate on people as well as technology
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August 01, 2019
01
Aug'19
Channel taking steps to improve customer experience
CompTIA has found that resellers are starting to get on board with improving customer experience strategies to remain competitive
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July 30, 2019
30
Jul'19
Cisco increasing channel digital marketing support
Vendor brings together various marketing initiatives under one umbrella to help the channel reach out to customers more effectively
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July 19, 2019
19
Jul'19
Ethos Technology building on Pure signing
Distributor has landed a relationship with Pure Storage and is looking to build on that moment over the rest of 2019
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July 08, 2019
08
Jul'19
Brexit leading to increased customer caution
CFOs and tech startup entrepreneurs are both showing risk aversion with Brexit the cause of most of the problems
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July 05, 2019
05
Jul'19
Retail driving spending in CX market
There have been examples of the channel gaining customer experience expertise in the past few weeks and no wonder given the IDC growth forecasts for the technology
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July 03, 2019
03
Jul'19
Connect Managed Services and G3 Comms merge
Customer Experience and Unified Comms players bought together to form a £55m revenue business
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July 01, 2019
01
Jul'19
Amazon rolls out Business Prime offering
Etailer continues to enhance the offering for commercial customers with the addition of Business Prime
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June 24, 2019
24
Jun'19
Insight adds muscle on both sides of the Atlantic with PCM buy
Insight has forked out a significant amount to add IT products and services player PCM to the portfolio
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June 24, 2019
24
Jun'19
IoT seen as key revenue and fresh business generator
CompTIA has turned to its emerging technology community to ask what technologies are going to drive opportunities and for the second year IoT has topped the list
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June 18, 2019
18
Jun'19
DXC cuts the ribbon on London innovation centre
Firm open to bringing in partners to work on cracking customer digital transformation challenges
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June 10, 2019
10
Jun'19
MSPs told to be wary of the CSP model
A channel event in Canada will resonate with managed service players here who are worried about losing customer relationships
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May 29, 2019
29
May'19
HPE adds depth to SME targeted solution
Vendor looking to help SMEs with their digital transformation needs with server, storage and cloud software options
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May 20, 2019
20
May'19
Softcat provides investor cheer with Q3 update
Channel player continues to deliver the goods with an upbeat third quarter trading update
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May 03, 2019
03
May'19
Channel getting the transformation message
Research from Agilitas IT has found that an increasing number of resellers are going through a transformation process
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April 30, 2019
30
Apr'19
Daisy combines and rebrands channel operation
IT and telco player combines existing channel facing operations into a single entity to make life easier for partners
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April 29, 2019
29
Apr'19
Computacenter gets off to a good start
A trading update for Q1 reveals that the growth it enjoyed last year has continued into 2019
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April 24, 2019
24
Apr'19
Digital transformation spending flooding across all verticals
IDC is forecasting strong customer investments in digital transformation projects but the channel needs to make sure the focus is on more than just spending on tech
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April 23, 2019
23
Apr'19
SAP users get the chance to rate and compare resellers
A TripAdvisor type system means that customers will be able to click through resellers looking for those with the best skills and ratings
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April 17, 2019
17
Apr'19
Data projects failing thanks to skills shortages
The channel should have a role to play in helping enterprise customers execute data initiatives
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April 17, 2019
17
Apr'19
Channel delivers in Q1 for Aerohive and Veeam
Both firms have reported customer numbers are up in the first quarter and acknowledged the role the channel has played in getting that result
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March 26, 2019
26
Mar'19
Datto looking to increase MSP sales and marketing support
The managed services specialist has shared its list of attributes that make a world class MSP and indicated that it could provide more help to those looking to increase their sales and marketing activities
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March 21, 2019
21
Mar'19
Incoming Nuvias boss clear on distributor's value
In the run up to his start date of next month the incoming boss at Nuvias already has ideas on what makes a successful distributor
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March 19, 2019
19
Mar'19
Softcat expanding customer base
First half numbers from the channel player indicate that a strategy to widen the customer base is delivering
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March 08, 2019
08
Mar'19
Tech Data CEO looking for the higher value
The distributor is continuing to make its move towards higher value business