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Connect Managed Services adds beef to contact centre with PC-I buy

Connect Managed Services has acquired PC-I as it looks to get a greater slice of the contact centre market

Connect Managed Services has snapped up contact centre solutions specialist PC-I in a move that creates a £26m operation.

By buying PC-I for an undisclosed sum Connect gets access to Genesys and Cisco expertise and a decent customer base that includes Vodafone, NSPCC and Northumbrian Water.

It also creates a contact centre offering that includes Avaya, Cisco and Genesys that is generating revenues of £26m and puts the firm in a good position to exploit the increasing demand for contact centres.

Gartner is forecasting that global spending on contact centres will reach $10bn by 2020 as customer interest continues to increase in the technology.

"We have a very clear vision for the business, which is to provide the most complete and technically advanced contact centre and managed service offering in the industry. PC-1 is the recognised leader in Genesys technology, having recently been named ‘Genesys Partner of the year 2017’," said Alex Tupman, CEO of Connect Managed Services.

"Adding deep Genesys expertise into the mix completes our platform agnostic strategy and extends our existing capabilities beyond our established leadership position in Avaya and Cisco technologies," he added.

Since 2014 Connect has been investing in making sure it has a robust managed services platform and offering for customers and has also expanded across Europe, Asia and the US.

The deal has been backed by private equity investor LDC, which backed the management buyout of Connect in April 2014. The acquisition of PC-1 is part of a strategy to make complementary acquisitions, to bring in technological expertise.

"Businesses are becoming increasingly frustrated by the limitations being placed on them by the 'traditional, legacy-laden' suppliers. As a result, many are seeking out independent, trusted partners, who can provide unbiased, expert advice, which enables them to confidently select appropriate technology strategies that can also be quickly and efficiently adapted to scale with their changing business requirements. The expanded Connect offering has been specifically designed to satisfy this need," said Tupman.

PC-I's CEO Charles Cooper-Driver said it had worked with Connect in the past and knew the management team and was positive about the acquisition.

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