Citrix has reacted to customer criticisms of the user based licensing of its XenDesktop 4 product and introduced more flexibility into its payment options.
The virtualised desktop product was launched a fortnight ago with the promise of helping extend the fledgling VDI market but with licensing based on a per user basis and not by the device it caused headaches for some users.
The original idea had been that companies could pick the staff they wanted virtual access to be provided to but there continues to be an appetite for device licensing rather than to a specific individual.
“Amidst all the positive responses,however, it also became clear that we missed a few important things on the licensing and packaging front in our initial announcement,” stated Sumit Dhawan, vice president for Citrix XenDesktop in a blog post.
“Feedback from numerous surveys and 1:1 conversations found that some customers needed additional flexibility to license virtual desktops based on devices, rather than users,” he added.
So the vendor has announced that following those criticisms it will be offering flexible licensing based on the user or the device both at the same price.
Ewen Anderson, managing director at consultancy Centralis, said that the change of heart from Citrix was a relief for those selling the product.
“It’s great to see them respond to customer pressure. Whether this was mis-designed or just mis-communicated, the end result is that customers get access to highly beneficial new technology without having to swallow a new licensing module,” he said.