• November 07, 2011 07 Nov'11

    In-depth: The social side of CRM

    Social CRM enables firms to monitor and interact with their followers more effectively than ever before, writes Billy MacInnes. Where is customer relationship management (CRM) going next? It's a simple question and, judging by the responses from ...  Continue Reading

  • November 07, 2011 07 Nov'11

    Best Buy to kill off UK 'Big Box' stores

    Over 1,000 jobsin the electronics and IT retail sector are under threat after Carphone Warehouse and its US partner Best Buy pulled the plug on their UK retailjoint venture, with the shutters coming downfor good atits 'big box' retail stores after ...  Continue Reading

  • November 04, 2011 04 Nov'11

    The channel's love of two wheels is spreading

    The more conversations I have with channel bods the more cyclists come out of the woodwork. It really does seem to be the sport of choice for those trying to keep trim while avoiding the demands of team sport schedules. As a fan of two wheels - as ...  Continue Reading

  • November 04, 2011 04 Nov'11

    GFI might just have the answer to clearing out the clutter

    In a chat with anti virus specialist GFI Software the vendor was talking up its latest product release Vipre 5.0 and pitching a function that sounds like an idea that is too good to be ignored by the rest of the software community. The idea of ...  Continue Reading

  • November 04, 2011 04 Nov'11

    More aggressive cost cutting planned at Alcatel-Lucent

    Alcatel-Lucent has cut its profitability goals and vowed to cut further operational costs as it tries to keep its transformational plans on track. The telco made the disclosure as it revealed its third quarter numbers this afternoon which included ...  Continue Reading

  • November 04, 2011 04 Nov'11

    Seagate warns of several quarters of disruption after floods

    Seagate has updated its channel with the latest situation in Thailand warning of supply issues for several quarters and revealing its intention to make a significant donation to help the organisations trying to help flood victims. The HDD ...  Continue Reading

  • November 04, 2011 04 Nov'11

    Enterprise cloud demand swells NetSuite numbers

    Channel watchers looking for concrete signs that cloud demand is having a real impact need only look at the latest numbers coming out of NetSuite to get a sense of the increased interest in web based applications. The cloud ERP specialist saw its ...  Continue Reading

  • November 04, 2011 04 Nov'11

    Avaya to drive under-performing VARs out of channel

    Over 500 under-performing EMEA partners, including an unspecified number in the UK, will be cut in the coming weeks as networking and comms vendor Avaya gets tough with its channel. At its EMEA partner conference in Berlin this morning, Avaya's ...  Continue Reading

  • November 04, 2011 04 Nov'11

    Avaya blows lid off grey market

    Avaya worldwide channel vice president Jeremy Butt vowed to crack the grey market wide open today, as the vendor showed its teeth on a number of fronts. Speaking this morning at the vendor's partner conference in Berlin, Butt said that in the past ...  Continue Reading

  • November 04, 2011 04 Nov'11

    MicroScope's top stories week ending 4 November

    A week of mega-mergers in the reseller channel, ongoing problems caused by the Thailand floods and a further insight into what it felt like to be a donor for the former Defence Secretary Liam Fox. Software VARs team up in seven-strong MS Dynamics ...  Continue Reading

  • November 03, 2011 03 Nov'11

    Trustmarque strengthens SAM capabilities

    Trustmarque has added a former NHS and Bytes software asset management specialist to beef up its activities in the enterprise end of the SAM market. Andréa Perrot joins the VAR as solutions manager - enterprise software assert management ...  Continue Reading

  • November 03, 2011 03 Nov'11

    Avaya fires (and misfires) on opening day of 2011 VAR show

    Almost a year ago to the day I painted a mental image that those of us who have met Avaya worldwide channel boss Jeremy Butt would possibly rather forget. So let me paint it again for you! Last year I made the point that Avaya had gone on ...  Continue Reading

  • November 03, 2011 03 Nov'11

    C2000 hands former LG Electronics mobile boss Brightstar role

    Computer 2000 has appointed the former head of LG Electronics UK mobile division to run the Brightstar Europe operation. Jim Michel, takes the position of managing director UK and Ireland at Brightstar, which is a joint venture between the ...  Continue Reading

  • November 03, 2011 03 Nov'11

    Avaya tweaks VAR programme at Berlin partner conference

    Avaya has kicked off its EMEA partner conference in Berlin with a series of tweaks to its partner programme to line itself up for further success in 2012. The comms and networking vendor is hoping that the changes will "recognise and reward...  Continue Reading

  • November 03, 2011 03 Nov'11

    HDD shortages and price rises to hit distribution

    The fallout from the Thailand floods is going to be price rises and shortages for months to come with the costs passed on through the supply chain by OEMs likely to rise by 5%. An analysis of the consequences of the impact of the Thai floods on the...  Continue Reading

  • November 03, 2011 03 Nov'11

    Flat services performance hits BT revenues

    A decline in the wholesale business and a flat performance in the global services business hit BT in the second quarter. The telco giant saw its Global Services division increase revenues by just 1% for the three months ended 30 September to £...  Continue Reading

  • November 03, 2011 03 Nov'11

    Industry urged to contribute to ongoing cyber defence debate

    The Cyber Conference in the capital closed with a call for the industry to continue its dialogue with the government to ensure defences against hackers and state-backed attacks remain robust. This week has seen the Foreign Secretary William Hague ...  Continue Reading

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