Channel services player Agilitas has made a move to expand into the security market, reacting to the increasing demand for customer help to fend off cyber attacks.
The coronavirus pandemic has highlighted the importance of security and underlined just how important it is to protect home workers.
With many firms expecting home working to continue, some offices will not open fully until next year, there are expectations that the current situation will become the status quo for many people.
Partly in reaction to that situation and an acknowledgement that security remains a critical element of the channel’s offering, Agilitas has become a Fortinet Integrator Partner and will be able to offer the vendor’s products to its partner base.
“Security has never been more of an issue than it is today,” said Shaun Lynn, CEO at Agilitas. “We understand from discussions with our valued partners that they are concerned about security in today’s changing world.
“We have decided to partner with Fortinet, meaning we can give our partners access to Fortinet’s first-class security solutions. As a vendor-agnostic solutions provider, we are proud to be able to incorporate Fortinet into our portfolio so quickly.”
Agilitas has a strong background in networking and storage, with relationships with vendors including Cisco, Juniper, Dell, NetApp and Oracle. The Fortinet deal extends coverage to security and the firm has also become an HP Business Partner to be able to deliver more PC and print services.
Agilitas has been busy throughout the lockdown, looking to enhance its own position and reach out to partners to provide them with guidance during the crisis. It is in the middle of an “Easy as 1-2-3”campaign that provides channel partners that are using its AssureMeNow pricing portal with the first three months of maintenance services for new contracts completely free.
At the start of this month, the firm also launched the latest version of its services portal, Partnership, to make sure it can give customers the support they need during the crisis.
The portal provides real-time tracking, an analytics dashboard to monitor trends and service improvements, and ways to manage fault calls efficiently.
“At Agilitas, we understand how important it is for channel partners to respond quickly and efficiently to the service requests of their end-user clients, especially during challenging times like these,” said Lynn. “During the pandemic, many partners have increased their reliance on our online service portal to enable them to react quickly and efficiently to customer fault call requests.”
Last month, the firm shared the findings of its Connect to innovate guide which revealed that the overwhelming number of channel leaders view innovation and the need to carry it forward as important.
“As companies struggle with the impacts of lockdown, it is critical that innovation does not get sidelined or pushed to the bottom of the list,” said Lynn.
Resellers can expect further reports around collaboration and transformation coming from Agilitas in the not too distant future as part of its series of how-to guides, he added.