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The first half of this year has been dominated by discussions around collaboration and the importance of the channel working together to ensure customers are delivered a complete solution.
In that spirit Agilitas has signed a multi-year agreement with IBM to be able to provide resellers, MSPs and SIs with access to the services that Big Blue can offer.
Agilitas will be able to take advantage of IBM technology support services and engineering teams to provide on-site maintenance as part of its InventoryAssure+ service.
The combination should provide those working with Agilitas with access to one of the more robust service offerings.
“We have formed a very strong, trusted relationship with IBM over the years and understand each other’s businesses inside-out,” said Shaun Lynn, CEO of Agilitas. “It is this understanding that has enabled us to craft such an innovative and unique channel services deal that will benefit our channel partners for years to come.”
“Having a delivery partner of IBM’s calibre ensures that our channel partners continue to be provided with first-class global channel services, not only across our Inventory-as-a-Service solution, but engineering services too,” he added.
Andy Roberts, director of technology support services IBM UK and Ireland, said that the tie-up would have a positive impact in the market.
"In today’s ever changing business environment, enterprises need consistent and reliable support to run their IT systems across a supply chain of services from multiple vendors," he said.
Research from Claranet revealed that the channel needed to think a lot more about customer experience and ensuring that users were given high levels of service.
Part of that discussion involves looking at collaboration as a way of filling in the gaps and making sure the user gets what they need.
“Convenience, instant service, intuitive design and easy access to products from a variety of touch-points are all essential features for B2B companies to match customer expectations. Teams throughout the business also need to be given the means with which they can carry out their job of serving customers more effectively. In short, all companies need to develop their capability to transform their operations, marketing, products and services to make them fit for competition in the digital age," said Michel Robert, Claranet’s UK managing director.