Sergey Nivens - stock.adobe.com
In the move towards establishing a managed services business there are broadly two approaches, either organically or via acquisition, and HR and ERP specialist Symatrix has chosen the former path.
The Manchester-based firm has outlined plans to make 'a significant investment' in bolstering its managed service capabilities.
The business already provides some managed services around Oracle's Human Capital Management and ERP technology along with the vendor's E-Business suite and Outsourced Payroll Services, from either Oracle of Salesforce.com. It has been selling into both private and public sectors and has gained accreditations in best practice and data security.
The plan is to ramp up those efforts and Most of the funds will be spent on people with plans to bring in marketing and skilled staff to increase the headcount by 25% over the next couple of years.
The firm is also putting more into its apprenticeship programme, which is an annual scheme that launched in 2016, to get more young people coming into the business.
On the services front efforts are being made to increase options around financial well-being, including automation of self-assessment returns and giving employees the chance to access pay on completion of worked hours.
“As Symatrix prepares to celebrate its 20th birthday in 2020, we are focused on meeting the needs of a rapidly changing marketplace – and we feel our drive behind managed services positions us strongly to achieve that," said Chris Brooks, CEO, Symatrix.
“We have in-depth experience and expertise as a provider of HCM and ERP implementations both on-premise and in the cloud and as a managed services provider,” he adds. “This new investment builds on that legacy and expands it by positioning managed services clearly as our primary offering, enabling us to optimise HCM and ERP implementations whether they have been delivered by ourselves or by a third party."
Brooks said that it wanted to underline its ability to deliver ERP managed services, particularly via the cloud and was looking to build on the work it had already done to develop a managed services proposition.