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Computacenter head East to support managed services push

The channel player is increasing its capacity to support global customers looking for sunrise to sunset assistance

Computacenter hinted in its recent full year results that it could look to gain more of a global foothold outside of its three core markets and has turned that into a reality in just a matter of days.

The firm operates out of the UK, France and Germany but has opted to set up a services centre in Poland to give it the ability to provide greater global coverage.

The centre, which goes live in Poznan in July, is designed to support its growing managed services business.

The Polish location should provide the channel player with the chance to step up support it provides in Germany and reach out more to the Eastern European market.

"We have delivered multilingual services for many years and our new facility in Poznan was selected as the perfect location to serve both existing customers, from which we're experiencing increased demand, and new international business with a strong European presence," said Paul Anderson, divisional head, group managed services at Computacenter.

The firm will be recruiting more service specialists to man the operation and mirrors the two centres the firm has opened in North America.

Computacenter now has a service desk presence in 34 worldwide locations as it continues to increase the support it provides multinational customers.

In 2017 Computacenter saw its services revenues climb by 11.5% to £1.2m. In a statement accompanying the full year results Mike Norris, chief executive at Computacenter, said that customers were looking for ever greater levels of support.

"Customers increasingly want to reduce the ongoing cost of running their IT, by introducing more innovative solutions such as automation. These trends [along with digital transformation] are driving Computacenter's growth in supply chain and professional services and are motivating us to invest, and enhance our competitiveness in managed services," he said.

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