Opinion
Opinion
Managed IT Services
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How to successfully be your customers’ pilot for Copilot
Chris Shaw ,UK&SA senior distribution manager at AvePoint, outlines why the latest innovation from Microsoft is something MSPs must get involved with Continue Reading
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Why understanding the four phases of cloud reselling is key to growth
Resellers have an opportunity to benefit from the cloud by de-mystifying solutions and focusing on customer needs, says Adam Tarbox Continue Reading
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More managed services to come
Stew Parkin, Global CTO at Assured Data Protection, thinks more channel players will use specialists for managed services, while customers will pay up front to beat inflation Continue Reading
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The evolution of the distributor: From credit lines to sales acceleration
Matt Paynter, vendor alliances director, UK and Ireland at Exclusive Networks compares the then and now in Distribution Continue Reading
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Workforce Solutions: An untapped force for business growth
Lee Elliot, HP’s Northwest Europe Head of Offer Execution for Workforce Solutions, shares some thoughts about the state of the market Continue Reading
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Seven steps to a successful CX journey
Rob Morris, head of customer success at Nebula Global Services, examines why it’s more vital than ever to keep customers engaged Continue Reading
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Nurturing authentic partnerships in the security vendor landscape
Phil Sansom, Director Business Development and Alliances at Barracuda MSP , shares some thoughts about the need to break the speed dating cycle in the security industry Continue Reading
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An Introduction to Microsoft 365 Copilot
Richard Hutchings, chief technology officer at Littlefish, shares some thoughts on the potential offered by the technology Continue Reading
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How to get MSSPs and vendors on the same page
The relationship between vendor and managed security service provider is key to success, accorind to Matthew Rhodes, regional sirector for MSSPs at Logpoint Continue Reading
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A closer look at XLAs and what they mean for managed IT
Matt Baker, services consultant art Littlefish, lifts the lid on experience level agreements Continue Reading
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How poor IT can affect your employees (and your business)
Richard Hutchings, chief technology officer at managed service provider Littlefish has some advice on how to lower stress and make life easier Continue Reading
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Is it much fun being an MSP?
It’s easy to concentrate on the results and the impact on customers but Billy MacInnes wonders if life in the managed services world is enjoyable Continue Reading
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Red Hat & Nutanix: a partnership forged in cloud-native leadership
Adam Tarbox, vice president channel sales EMEA, Nutanix , shares his thoughts on the relationship the firm has formed with Red Hat Continue Reading
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Efficiency, automation and integration key to partners’ success
Michael Allen, vice-president of worldwide partners at Dynatrace, shares his views on what ingredients go into helping the channel succeed Continue Reading
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2023: Multi-cloud, NaaS, sustainability and the IT skills gap top the agenda
Sherifa Hady, EMEA channel vice-president at HPE Aruba, shares her thoughts on the prospects for the year ahead Continue Reading
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MicroScope at 40: The collapse of civilisation, time travel, and things that did not happen
Long time MicroScope contributor Nick Booth looks back over the history of the magazine and ponders on which expectations failed to be realised Continue Reading
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How can business manage the financial cost of rail strikes?
Colin Dean, major accounts director at M-Files, offers some advice for those struggling with the transport strikes Continue Reading
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Threat hunting for MSPs
Iratxe Vazquez, senior product marketing manager at WatchGuard, provides top tips for managed service providers to help their customers stay one step ahead of the cyber criminals Continue Reading
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MicroScope at 40: Billy MacInnes looks back
The former editor of MicroScope shares his memories about his time covering the channel Continue Reading
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How can MSPs minimise the risk of supply chain attacks?
Jaime Arze, manager II of third-party risk at Datto, shares some thoughts on how managed service providers can avoid becoming the weak links in the supply chain Continue Reading
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How can managed service providers remain competitive?
Anthony Lamoureux, CEO of Velocity Smart, shares his thoughts about how an MSP can stand out from the crowd Continue Reading
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Predictions for the manufacturing industry in 2022 and beyond
Jason Chester, director of global channel programmes at InfinityQS, provides his thoughts on what we can expect to see from the manufacturing industry over the next 12 months and beyond Continue Reading
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The cyber risk threat landscape to MSPs and SMEs
Ryan Weeks, CISO at Datto, shares his thoughts about what is happening in the market from a security point of view Continue Reading
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Emerging digital service models: Addressing the need to prevent downtime
Schneider Electric UK and Ireland’s channel director shares his views about the opportunities for the channel on ensuring systems remain powered Continue Reading
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Lessons learnt and what lies ahead – security concerns in the channel
Neil Langridge, marketing director at e92plus, shares insights into what lessons the cyber security world can take from 2021 to better inform against threats in 2022 Continue Reading
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Circle of distrust: the security challenge for managed service providers
The life of a managed service provider is tough, and the rise in security challenges could be set to make it tougher, with MSPs having to work hard to gain partner trust Continue Reading
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Channel partners can leverage the subscription economy to grow
Roman Rudolf, vice-president, strategy and services at Tech Data Europe, shares his thoughts about how the channel can get the most out of subscription models Continue Reading
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Bye ‘buy’ baby: subscription services are the future
We take a look at the changing face of IT consumption Continue Reading
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XaaS has reached the tipping point
There are signs from vendors, research from the GTDC and other developments that all point to this being the moment when anything-as-a-service goes mainstream Continue Reading
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The cyber security channel – what’s in store for 2021?
Ben Richardson, head of channel EMEA at Forcepoint, shares his thoughts about what cyber security could look like in the year ahead Continue Reading
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Ransomware has MSPs in its sights
Peter Geytenbeek, senior manager of channels EMEA at Thycotic, shares a warning about the need for managed service providers to take their own security seriously Continue Reading
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The problems of brand association
Billy MacInnes wonders whether SolarWinds MSP partners might have been asked some questions over the past few weeks Continue Reading
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How has the cloud changed life? Let's ask a vendor and channel player
The cloud has changed the way many of us operate, and Nick Booth has gone out to take a closer look via a couple of examples Continue Reading
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Why consultation helps IT service providers keep customers for longer
Managed service providers need to focus on the ‘partner’ aspect of their role, says Mav Turner, group vice-president of products for SolarWinds MSP Continue Reading
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Covid-19 pandemic highlights a crisis of data
Paul Evans, CEO of Redstor, shares his views about why he feels the ‘new normal’ offers unprecedented opportunities Continue Reading
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How the GSI partner model has supported customers with distributed workforces
Adam Tarbox, director of the global system integrator business for EMEA at Nutanix, shares his thoughts about the impact of the pandemic and the GSI partner model Continue Reading
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Four disciplines for maintaining staff productivity to meet service level agreements in pandemic
Datto’s vice-president of engineering for remote monitoring and management, Ian van Reenen, shares some views about productivity during the current crisis Continue Reading
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Providing more value to your customers over time
Maintaining your client base means your technology offerings, services and reporting must evolve Continue Reading
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How managed services can help SME security teams take back their time
For those uncertain about investing in managed services in 2020, doing so could be the answer to freeing up your IT team to turn its attention to areas where it’s needed most. In the first of a three-part series, we look at the services you will need Continue Reading
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Distribution model is alive and well
Warren Buffett’s interest in Tech Data represents a very strong endorsement of distribution and the channel’s role Continue Reading
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Opportunities and threats with Microsoft 365 Business Voice
The latest announcement from Microsoft brings significant business benefits and increased revenue to its resellers Continue Reading
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Will IAM make you more secure in a less secure world?
There are growing opportunities for the channel with identity and access management, as migration to hybrid environments gains pace Continue Reading
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Westcoast and iland present a tale of two disties
Talking to just a couple of distributors reveals the evolution and determination from those firms to remain ahead of the market Continue Reading
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Supporting intelligent workspaces
As new technology continues to drive new ways of working, IT departments need support in facilitating the flexibility and connectivity demanded by today’s tech-savvy workforce Continue Reading
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The hybrid cloud and clearing technical debt
When done properly, hybrid infrastructure can deliver efficiency, cost savings and performance, but with so many options available, good advice from a channel partner is key to achieving these benefits Continue Reading
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What makes a great managed security service provider?
With an increasingly challenging threat landscape, being a successful MSSP can be a struggle. Making sure customers stay safe is critical to the success of your business, which is why understanding what makes a great MSSP is crucial for you to be ... Continue Reading
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Securing SD-WAN – beyond the base level
Software-defined networks has sophisticated security features built in, but additional layers of security are required to ensure robust protection against increasingly advanced cyber threats Continue Reading
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What are the risks of not responding to a critical alarm in time?
When selling management tools, managed service providers need to educate users about the importance of acting on the alarms generated by such equipment Continue Reading
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Apstra stops the cyber criminals from loitering with intent
Intent-based networking fine-tunes all the complicated variables that influence the performance of a network infrastructure and can head off any potential cock-ups Continue Reading
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Shifting business model to benefit from the rise in cloud
Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud Continue Reading
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Ransomware and the danger of MSP lock-out
Recent attacks on managed service providers have highlighted remote monitoring and management vulnerabilities, reinforcing the need for a security-centric approach in MSPs’ foundational practices Continue Reading
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Help us to help you – how the customer-first model helps you empower your business
We are in the middle of the fourth industrial revolution, with technologies such as the internet of things, data analytics, artificial intelligence and cloud-based business management tools a regular talking point. But technology alone won’t solve ... Continue Reading
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What has the channel ever done for digital transformation?
How the channel can play an important role in the drive for digital transformation Continue Reading
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Insight 2019 technology predictions
Michael Guggemos, CIO of Insight, shares his thoughts about what will be the key issues for the channel in the months ahead Continue Reading
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Tech Data’s Advanced Solutions: 2019 channel predictions
Miriam Murphy, Senior Vice President EMEA , Advanced & Specialist Solutions at Tech Data shares some thoughts about what next year will hold Continue Reading
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Are the good old days coming back?
Long lunches and conversations of substance are things that Nick Booth hopes will return Continue Reading
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Virtustream is about to get biblical on the channel and its Aas
The vendor gathered the great and the good together to outline its cloud strategy and Nick Booth was in the audience Continue Reading
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MSP Day 2018 - Only the beginning
Jason Howells, EMEA Director, Barracuda MSP, shares his views about building on the success of the first MSP Day Continue Reading
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5 growing pains MSPs need to overcome
Gregg Lalle, vice-president of international sales and strategy at ConnectWise, explores the business challenges that confront MSPs as they endeavour to scale their businesses without compromising the customer experience Continue Reading
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Looking beyond MSP Day to year-round sales opportunities
Later this month the first MSP Day will be marked but supporting and encouraging managed service providers is not a one-off exercise argues Jason Howells at Barracuda MSP Continue Reading
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Giving the NHS some IT treatment
There are plenty of things that could help the NHS save money by using IT finds Nick Booth Continue Reading
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There is no Margin for Error in Azure it’s Strictly Bill Room
Nick Booth finds some inspiration in what Microsoft partner Astel Systems has been doing to deliver cloud services Continue Reading