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HPE steps up technical support for partners

Vendor will introduce technical community programme to EMEA and the US after running a successful pilot

There have been conscious efforts made by the industry to increase the access for the channel and customers to more technical skills support in the last few months and HPE has added to that movement.

So far this year Westcon has rolled out its Tech Xpert Community, which is a chance for resellers to put their technical staff through training and CompTIA relaunched its A+ certification to ensure that the exams remain relevant for those in the channel increasing the range of their skills.

HPE is making its Tech Pro Community available to technical staff at resellers across EMEA and the US after having run a two-year pilot in the Asia Pacific region.

The idea is that the vendor will make it easier for those building solutions, both in the reseller community and at a user level, for customers to come together and get access to everything needed to come up with answers.

The programme is backed with some certifications, the accredited solutions expert and the master level, and there is a chance for those that go through the training to get specific rewards.

"With HPE Tech Pro Community, HPE is extending its commitment to the channel and its own solutions architects by evaluating their expertise in a way that not only helps our members drive business outcome-led solutions, but also promotes learning, networking and career growth across the industry," said Paul Hunter, global channel chief for HPE.

The pilot programme was launched in May 2017 and some of the partners in the APJ region that went through that scheme have welcomed the consolidation of resources.

"In the past, technical community resources were very rich but also relatively scattered," said Jacky Chan, Kinmax in Taiwan. "There is a portal [that] contains resources like training and makes it easy for us to understand the situation."

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