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October 2019

What to expect in Q4

The fourth quarter is almost here and those in the channel wondering where there might be additional sales opportunities can read advice here from numerous industry figures contacted by MicroScope. From contact centres, security, printers and artificial intelligence (AI), there are plenty of areas where resellers should be able to reap rewards. Myles Leach, managing director, NFON UK The contact centre market has evolved greatly over the last year and due to this changing landscape, we believe there are huge revenue opportunities to be had in the fourth quarter. Many organisations’ technology and staffing plans have not kept pace with consumer demand for digital customer service. To satisfy the rising demand, contact centres and call centres must be able to scale rapidly, even as they develop new competencies. New digital channels and touchpoints are emerging, changing the way consumers interact with brands. Multichannel, big data and the integration of the internet of things pose new requirements for the visibility of ...

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