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January 2018
MicroScope: Grasp the social networking opportunity
An issue looking at the issues around social media, the growth in unclouding and some security industry predictions for the year ahead
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News in this issue
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On-prem needs to pitch harder as unclouding continues
The trend might be towards putting more workloads into the public cloud but there are strong reasons why staying on-prem might be a good alternative channel pitch
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Security industry needs to accentuate the positive
Telling customers how bad most people are at trying to protect their data might not be the right way to motivate change
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E-Handbook
Sentiment analysis software takes social media monitoring to new level
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E-Handbook
Create and implement an all-purpose multichannel contact center
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E-Handbook
SaaS HCM dominates in the HR landscape
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E-Handbook
CRM chatbots of tomorrow approach and engage customers
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