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Exertis has pulled together its services efforts to make it easier for resellers to provide customers with an end-to-end solution.
The distributor is providing services that cover six areas: consult, deploy, maintain, manage, assist and recover.
The channel player is also pointing resellers towards a range of services it has set up to support customer needs around specific technology areas, including: networking, security, software, AV, print, mobile management and recycling and refurbishment.
The distie has already established support centres of excellence in the UK and Ireland, staffed with tech experts, and will use those to provide resellers with 24/7 assistance.
“Our aim is to fully support and equip resellers to confidently deliver a range of technical support services without the need for specialist expertise or expensive infrastructure investment,” said McCarthy.
“Our services portfolio can be provided on a ‘white label’ basis as complete or modular solutions, depending on partner needs. Our mission is to help the channel to create new recurring annuity revenues and GP, as well as enabling continuous engagement with end-users.”
Exertis has been building up its services capabilities and made the significant acquisition last November of Bconnected, which provides enterprise mobility management and endpoint management solutions. The channel player has also been developing its own DaaS options for the channel to take out to customers.
“By combining these services together with our existing professional services capability in the UK and Ireland, we have created one international business unit, making it easier for our partners to take advantage of a one-stop, integrated services provider that supports the entire technology lifecycle,” said McCarthy. “By making services easier to quote, easier to scale and easier to sell, we are perfectly positioned to add real tangible value to our partners.”
Exertis has consolidated its services activity with the aim of arming resellers with the chance to provide customer support at every stage of the sales cycle:
- Consult: Professional services to identify business improvements.
- Deploy: Configuration and installation solutions.
- Maintain: 24x7 in-life support solutions.
- Manage: 24x7 fully managed and proactive monitoring and support solutions.
- Assist & educate: On-demand technical assistance and training solutions.
- Recover: Refurbishment and recycling solutions.
The move by Extertis comes just days after research shared on the third annual MSP Day revealed that the majority of resellers are viewing managed services as the key way to make revenue in the year ahead.
According to this year’s Evolving landscape of the MSP business report, 69% of reseller respondents viewed managed services as their top revenue generator and largest opportunity for increasing sales this year. That compared with 54% last year, indicating that there is real momentum in the channel towards a services model.
To put it into perspective, that 69% compared with only 2% that saw hardware sales delivering them revenue growth and 1% holding onto software licence sales as the golden ticket.