Mitel points partners in the direction of the UCaaS opportunity

Strong demand for greater mobility and flexibility is fueling a growth in the unified comms as a service market

Mitel has indicated that the market for unified comms as a service (UCaaS) is growing strongly across Europe with it reaping the rewards of strong demand in the last 12 months.

The firm has lifted the lid on its UCaaS sales talking about the opportunity for it and its channel to take advantage of a European UCaaS market that is growing at a compound annual growth rate of 12.4% over the next four years.

Mitel also shared its progress having signed up 300,000 additional users for its service in 2018 to underline to partners the size of the opportunity out there.

Dominic Black, senior market analyst at Cavell Group, said that it had carried out research that was tracking the growth in demand for UCaaS.

“As enterprises embrace new ways of enabling their employees to work, the demands for service providers to deliver mobile solutions is increasing. Cavell’s latest research shows service providers are looking for ways to deliver enterprise grade communications to their customers regardless of location and mobility solutions play a key role in this,” he said.

“Mobile operators who can take advantage of their network to offer UCaaS services over mobile are seeing success in all segments of the market although Cavell believes that the SME segment will be a key area of success in the near future," he added.

Rami Houbby, vice president international cloud sales, Mitel, said that more customers, particularly SMEs, were looking to the cloud as a way to improve their comms options.

“While cloud migration rates vary by country, it’s clear they’re advancing, and it is anticipated that the demand will further rise as digital transformation becomes even more of an imperative," he said.

The growth in UCaaS is not restricted to Europe and recent figures from Transparency Market Research (TMR) indicated that globally there should be strong sales in the next few years.

TMR forecast a 29.4% CAGR between 2016 to 2024. In 2015 the market was valued around $8.23bn and that is expected to reach $79.3bn by the end 2024.

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