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Interest across the channel in the managed service model has continued to rise, with the coronavirus pandemic only accelerating that trend over the past year. Datto has made efforts to try to capture the mood of the market in its latest Global State of the MSP Report, with the main findings reinforcing the idea that this is becoming the dominant delivery model in the channel. The firm found there was plenty of positivity among UK managed service providers (MSPs), with 98% agreeing that now was a good time to be an MSP and 81% reporting that they came through the pandemic with revenues either unchanged or improved. That sense of optimism could also be seen in the 97% of UK MSPs that expected revenues to increase over the next three years. When it came to hunting out the potential problems, Datto found that revenue growth, competition and profitability were all issues that caused concern for MSPs. On a technical front, security remained top of the pile for those MSPs looking to help SME customers with their top demands. Almost all...