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MSP tools specialist Kaseya's decision to develop a platform approach, providing resellers with a range of managed services they can offer customers, appears to be paying off.
The firm has shared some details of its performance in 2019 with the firm delivering more than $300m in annual bookings, which translates to a 30% organic growth rate, and adding more than 5,000 fresh customers.
At the heart of the strategy has been the development of Kaseya IT Complete, the management platform offering for MSPs, which offers automation, monitoring, RMM and some security tools.
The firm has also been following a dual approach of bulking out the business by acquisitions as well as in-house efforts, such as spending $10m to launch the compliance business unit. Kaseya put itself on the security map after it made the move to acquire the dark web monitoring player ID Agent back in May.
Kaseya also secured a $500m investment to take the business to a $2bn valuation and has signaled that it has ambitions to turn up the rate of growth across EMEA after appointing Ronan Kirby as president and general manager of the region.
When MicroScope caught up with Kirby at the end of November he revealed that there was an ambition to double the EMEA business over the next 12-18 months, with plans for "an aggressive hiring plan" this year.
Fred Voccola, CEO of Kaseya, said that staff had worked hard to deliver the growth and he was upbeat about the momentum as it moved deeper into 2020.
“In 2019, we upped the ante through substantial investment in our customer-base and by developing new demand-driven products that completely revolutionise how MSP and IT professionals adapt to today’s complex technology demands,” said Voccola.
“As a customer-centric company, the success of our customers drives every decision we make. While we’re not perfect, I think we have done – and continue to do – a very good job of listening and innovating on behalf of our over 40 thousand-strong customer-base," he added.