Opinion
Opinion
Unified Communications (UC) Services
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CCaaS is the role model for the contact centre of the future
Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service (CCaaS) solutions Continue Reading
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Collaboration will be the key to driving innovation
Resellers looking for growth across the rest of this year would be wise to concentrate on collaboration, says Gavin Jones, channel sales director, BT Wholesale Continue Reading
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Has Mobile World Congress been fatally disrupted by Covid-19?
Some are concerned that MWC might not be quite the same next month, but, as Nick Booth finds out, don’t say that to TelcoDR – it’s fighting talk! Continue Reading
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Why consultation helps IT service providers keep customers for longer
Managed service providers need to focus on the ‘partner’ aspect of their role, says Mav Turner, group vice-president of products for SolarWinds MSP Continue Reading
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What will the next phase of working look like due to Covid-19?
Andy Jane, CTO at Olive Communications, looks back at the past couple of weeks as the UK has been on lockdown to see how businesses have coped during the initial stage of the Covid-19 coronavirus crisis Continue Reading
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Voice is never going away, says Natterbox CEO
Neil Hammerton at Natterbox tells Nick Booth how some of the issues he experienced with the NHS recently might have been eased with technology Continue Reading
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Opportunities and threats with Microsoft 365 Business Voice
The latest announcement from Microsoft brings significant business benefits and increased revenue to its resellers Continue Reading
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Brexit: the demo and the reality
IT industry should make it clear whether the “technological solutions” being bandied about by politicians to solve the Irish border problem are realistic Continue Reading
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In order to sell RCS in the connected car, we need to get biblical
Nick Booth wonders if the Nativity could help people understand an emerging area of technology Continue Reading
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Stay flexible – how to benefit from the rise of the softphone
Softphones are popular, when the channel can get customers to adopt them, and Paul Clarke, channel manager, 3CX, has some advice on how to improve the odds of that happening Continue Reading