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Features in this issue

• Is the channel missing the ‘human touch’?

  by  Christine Horton

  Research from Kaspersky suggests vendors need to improve their relationships with channel partners, with experts weighing in on how to develop a closer bond through programmes and education

• Buying and selling: this time, it’s personal

  by  Billy MacInnes

  People buy from people, so the saying goes, and the coronavirus pandemic has tested the channel’s ability to do just that

• Four disciplines for maintaining staff productivity to meet service level agreements in pandemic

  by  Ian van Reenan

  Datto’s vice-president of engineering for remote monitoring and management, Ian van Reenen, shares some views about productivity during the current crisis