Opinion

Opinion

Business Intelligence Tools and Services

• Using Microsoft Power BI to leverage your data

  Callum Gillespie head of infrastructure operations at Littlefish, shares some advice on getting the most out of the business intelligence offering  Continue Reading

• Welcome to the age of insight

  HPE CEO Antonio Neri talked at the company’s recent shindig of the need to give customers insights into their data, but just how easy will that be?  Continue Reading

• If Levity creates an artificial intelligence DIY boom, we’ll all be laughing

  Low-code systems allow anyone to have a go at artificial intelligence, but will that allow any hacker to have a go at your insecurities?  Continue Reading

• Content is king, but context is queen

  Context is having a major impact on those making the buying decisions as artificial intelligence spreads its reach even further  Continue Reading

• Building customer trust with an open approach

  In the final piece of our three-part series, Barracuda’s director International talks of the importance of delivering promises and being honest about services to build customer trust  Continue Reading

• AI: The smart side of surveillance

  Surveillance combined with artificial intelligence allows fast and superior levels of data analysis and reaction to make smart, informed decisions  Continue Reading

• What’s in a name? Inside sales versus telesales

  Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know?  Continue Reading

• What resellers want: Countering customer frustrations

  Alex Tatham, managing director of Westcoast, discusses his conclusions from the results of the company’s recent survey  Continue Reading

• Changing of the guard: Will technology leaders soon set business strategy?

  IT must increasingly align with the business to keep up with modern customer demands, leading to a change of how the technology leadership role is performed  Continue Reading

• Digital transformation: How far are we really in the journey?

  Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe?  Continue Reading

• What can IT providers learn from the Tortoiseshell Group attack

  Following recent news around the Tortoiseshell Group attack targeting IT providers in Saudi Arabia, Alex Bransome discusses what IT providers can learn from the attack and advises on ways to reduce the risk of supply chain attacks  Continue Reading

• Supporting intelligent workspaces

  As new technology continues to drive new ways of working, IT departments need support in facilitating the flexibility and connectivity demanded by today’s tech-savvy workforce  Continue Reading

• Are you ready to trade with the world on Brexit day?

  While some claim there are no freight management systems in place to help businesses trade after Brexit, the vendors of such systems – both traditional and newer, more user-friendly versions – would disagree  Continue Reading

• Brexit: the demo and the reality

  IT industry should make it clear whether the “technological solutions” being bandied about by politicians to solve the Irish border problem are realistic  Continue Reading

• What are the risks of not responding to a critical alarm in time?

  When selling management tools, managed service providers need to educate users about the importance of acting on the alarms generated by such equipment  Continue Reading

• Why organisations cannot afford to get carried away with contact centre success

  To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust  Continue Reading

• VAR from the madding crowd

  Predatar’s CEO reflects on the transformation from VAR to MSP, highlighting some of the key milestones and the obvious pitfalls to avoid  Continue Reading

• Why software patch management matters

  When building a business case for software patch management, focus on its ability to protect against malware, ransomware, phishing and other security threats, thereby reducing the risk of downtime  Continue Reading

• Eight tips to lead your prospect from discovery to purchase

  With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way  Continue Reading

• AI Cops Walk the Thin Line Between Fin Tech and Fiend Tech

  Steps are being taken to ensure that AI and machine learning do not damage consumers finds Nick Booth  Continue Reading

• Coming back to the channel: why it’s time to rethink reselling

  Neil Robertson, CEO of Compleat Software, shares the motivation for the firm's re-engagement with the channel  Continue Reading

• You know what’s over rated? Artificial intelligence

  AI is sprinkled into almost every sales pitch but Nick Booth finds it is losing its punch with customers  Continue Reading