Mathias Rosenthal - Fotolia
The managed services provider market is "exploding" according to the CEO of Kaseya with investments by SME customers driving unprecedented growth.
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Fred Voccola, the boss of Kaseya, said that small companies were investing in technology to make sure they could compete and the momentum outpaced anything he had previously experienced.
"The reality is that the market that we are in is exploding. I've never seen anything like it. I lived through Y2k, the growth of the internet, ERP shaking up business and it was nothing like what we are seeing in small business," he said.
As smaller firms spent to ensure they were secure and compliant in the digital age it meant that they were leaning more on managed service players.
"SMEs either have access to a small IT facilities or none at all. The managed service providers are exploding because they are great by themselves and the market they serve is going gang busters," said Voccola.
To make sure that it remains in a position to serve the MSP market the vendor is ploughing millions into R&D this year and is looking to extend the services it can provide.
"MSPs have dozens or hundreds of accounts and it makes the environment more complex," he added "Most MSPs are using multiple backup vendors, which makes it even harder to manage."
"What MSPs are looking for is a single pane of glass that allows them to have software that generates revenue for them," he said.
"Our single mission is to help managed service providers make the most money," he added that it had plans to add more security and compliance features fairly soon as it continued to react to changing customer demands.
Voccola said that some of the competition in the market saw MSPs as a chance to make money and were failing to take a partnership approach that was based more around mutual profitability: "If MSPs don't make money on it then we don't get it".