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IT Management

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Networks and Communications

  • Customer Satisfaction BenchmarkingPosted:16:52 02 Nov 2009Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
  • Global Threat TrendsPosted:16:26 15 Oct 2009This white paper also looks at the latest trends and patterns amongst the virus and malware landscape.
  • 10 reasons to deploy WAN optimization in an economic downturnPosted:15:33 15 Oct 2009It's no secret that companies often cut IT budgets in times of economic difficulty. The trick to survival is targeted investments...
  • 5 Steps to Successful IT Consolidation and VirtualizationPosted:15:32 15 Oct 2009This paper lays out 5 steps to successful IT consolidation and virtualization projects.
  • An In-Depth Look at ROIPosted:15:30 15 Oct 2009This white paper from Riverbed looks a range of ways a company can save money.
  • Why You Should Consider Hosted Messaging SecurityPosted:10:08 13 Oct 2009Click to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.
  • Managing Enterprise Agility - Attenda WhitepaperPosted:13:43 23 Sep 2009Virtualisation is one of the key answers to the industry’s IT challenges of spiralling energy costs, demand for space, server sprawl, system complexity and increasing costs. It promises to transform IT infrastructure in terms of its ability to deliver agility, resilience and cost reduction.
  • ESG Report - EMC and VMware: Building a Virtualised InfrastructurePosted:09:45 06 Aug 2009The server virtualisation market is red hot, forcing companies to accelerate infrastructure design decisions. EMC and VMware have joined forces to help customers recognise the benefits of virtualisation throughout the IT organisation and are determined to continue to return time and money to the business.
  • How should an enterprise move toward Unified Communications?Posted:14:43 25 Jun 2009Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results.
  • Maximizing Unified Communications for Your BusinessPosted:14:36 25 Jun 2009Guidelines for Success in Deployment and Solution Optimization.
  • IT Strategies For Navigating the Approaching Economic DownturnPosted:14:22 25 Jun 2009The negative drumbeat in the financial media has been increasing in intensity over the last several quarters. The bursting of the housing market bubble and the subsequent seizing up of the credit markets in the US and across the globe have been the lead stories.
  • Avaya Unified Communications Can Reduce Cell Phone ExpensesPosted:14:18 25 Jun 2009Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results.
  • Advancements in Power Efficiency with the IBM System x3650 & x3550 M2 ServersPosted:14:02 22 Jun 2009Whitepaper in association with IBM and Intel. Skyrocketing energy costs, as well as the rapidly rising amount of computational capacity per physical space within data centers, have brought power and cooling requirements into the forefront of challenges facing data center architects. It is no exaggeration to characterize the present situation confronting many organizations as a data center energy crisis.
  • Virtualisation with Intel Xeon 5500 Processor series in association with IBM and IntelPosted:14:00 22 Jun 2009Improving Data Center Flexibility, Performance and TCO with the Intel® Xeon® Processor 5500 Series
  • The Total Cost of Email - Putting a Price Tag on your Email EnvironmentPosted:15:40 09 Jun 2009Your IT budget is probably going to be reviewed over the next year; now is the time to look at where you can make savings without making compromises.
  • The Total Cost of Email - Putting a Price Tag on your Email EnvironmentPosted:15:39 09 Jun 2009You can’t afford to ignore email archiving, security, internal policy or regulatory requirements, but can you afford to keep paying for it as multiple systems on top of your email system? When you add up the full price tag for your email environment, from server to soft ware to risk management and staff costs, it becomes clear why running everything in-house can mean you spend far more of your budget on maintenance than innovation.
  • 11 Questions that all CIOs shoud ask their IT ManagerPosted:14:27 14 May 2009Every business is looking for ways to be more efficient. You know information technology is critical — you can't be in business without it. But what is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization?
  • Outgoing email; a risk to your data?Posted:15:41 27 Apr 2009Filtering inbound email for spam & viruses is common practice, but many businesses ignore the risks of data loss from outgoing email.
  • Crunch time for IT optimisationPosted:12:15 06 Jan 2009Study of senior IT management reveals utilisation as not the most important factor in companies’ business critical resources
  • Next-generation enterprise IT - Datacentre optimisation Posted:14:00 14 Nov 2008Optimising the datacentre is not something you can do with one action. It is a multi-faceted operation, encompassing changes to your facility, equipment and management methodology.
  • Three steps for remote access connection Posted:16:33 09 Oct 2008A virtual private network or VPN is essential to remote working which once may have seemed a rare and expensive technology affordable but it is now part of everyday working life.
  • Online social networking: The employers’ dilemmaPosted:16:31 09 Oct 2008The majority of employers permit employees to have reasonable personal use of the Internet during working hours. Employers have sought to minimise the risks that this personal use might present by introducing Acceptable Use Policies and monitoring employee use.
  • An IT manager’s guide to social networkingPosted:16:28 09 Oct 2008Social and business networking sites are changing the way people talk online. Sites like Facebook, MySpace and Bebo help friends stay in touch while LinkedIn and Plaxo mainly connect business users.
  • Data backup: protecting your most valuable assetPosted:15:01 19 Sep 2008A growing number of businesses rely on data or electronically stored information. As a result, they need to know that it can be recovered easily in the event of a serious failure or major incident. Without contingency plans for such recovery the very survival of a company could be at stake. Archiving and restoration of data can be a complicated and time-consuming process and more businesses are relying on third party providers to support them with this.
  • Ensuring your business can operate in the event of a disasterPosted:14:58 19 Sep 2008Business continuity is becoming a key issue for businesses. The worst may never happen, but if it does you need to be prepared. Recent disasters and freak weather events have affected a number of organisations; this has led to many questioning whether they would be able to continue to operate in the event of a major incident. The ability to anticipate and effectively manage potential threats is a key part of the business planning process. Read this paper to discover the key areas firms should consider when planning for business continuity.
  • 10-point guide for effective email security for SMBsPosted:14:51 19 Sep 2008Small and medium sized businesses (SMBs) face a growing number of e-mail threats from spam, unacceptable content and viruses that can bring communications and operations to a grinding halt. Virus writers are now using more covert methods to deploy their attacks and penetrate networks which often lie undetected until damage occurs. This paper provides a summary of the key points SMBs need to consider when reviewing email security.
  • Tough times, invisible threatsPosted:15:24 09 Sep 2008When market conditions turn bad and new sales are harder to come by, it’s easy to switch focus from protecting the business to bringing in new business. Yet businesses that find themselves struggling are likely to suffer doubly – by taking their eye off the ball, they may be unwittingly leaving themselves vulnerable to unseen yet highly damaging malware attacks.
  • Beware skimping on securityPosted:15:21 09 Sep 2008The trouble with IT security is that it is not a one-off investment. New threats emerge daily, increasing the burden on the internal IT support team. The cost of security breaches to businesses large and small has been well documented, yet many still cut corners.
  • Beating the recession with an intelligent networkPosted:15:17 09 Sep 2008Over recent years, IT’s position in the average company has been elevated from supporter of the business, to the basis of its competitive edge. Some IT vendors will even go so far as to suggest that a company’s network is its business. To illustrate the point, they urge firms to imagine the damaging impact if they lost network access for more than a few minutes…
  • Securing the business email network from data loss without harming productivityPosted:12:00 05 Sep 2008Security is a holistic issue; it’s not your network you need to protect, it’s the information inside that network and that means guarding against data leaks as well as network intrusions.
  • Unified Threat Management: Solving the IT Infrastructure Security Solutions SprawlPosted:10:00 12 Mar 2008Ensuring that your IT infrastructure is protected against the myriad of different threats is a vastly complicated process requiring the management and coordination of hardware, software and outsourced services.
  • IT Infrastructures for better business outcomesPosted:16:00 25 Feb 2008A cohesive and robust IT infrastructure is of paramount importance for the development of any company.
  • Hyperconnectivity leads to enterprise transformationPosted:16:08 12 Dec 2007Hyperconnectivity is what people describe as a mega-trend — a phenomenon through which everyone and everything that can benefit from being connected to the network will be connected.
  • Enterprise Unified CommunicationsPosted:15:05 21 Nov 2007Session Initiation Protocol, known by its acronym, SIP, is the standard protocol used by VoIP. SIP data is sent from user to server, server to server, and user to user to provide the encapsulated voice, audio, and data packets to establish these modes of communication.
  • Determining total cost of ownership for datacentre and network room infrastructuresPosted:16:39 13 Jan 2006This paper describes, with examples, an improved method for measuring Total Cost of Ownership of data centre and network room physical infrastructure and relating these costs to the overall Information Technology infrastructure.
View all from Networks and Communications whitepapers

Software

  • Customer Satisfaction BenchmarkingPosted:16:52 02 Nov 2009Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
  • Customer Experience Management – The next frontier for support centresPosted:16:51 02 Nov 2009When looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience.
  • Global Threat TrendsPosted:16:26 15 Oct 2009This white paper also looks at the latest trends and patterns amongst the virus and malware landscape.
  • Addressing the Cost of CompliancePosted:10:39 13 Oct 2009Increasing governmental, industry, partner/ customer and internal requirements are tasking organisations to address an ever-widening range of compliance requirements
  • Why You Should Consider Hosted Messaging SecurityPosted:10:08 13 Oct 2009Click to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.
  • Managing Enterprise Agility - Attenda WhitepaperPosted:13:43 23 Sep 2009Virtualisation is one of the key answers to the industry’s IT challenges of spiralling energy costs, demand for space, server sprawl, system complexity and increasing costs. It promises to transform IT infrastructure in terms of its ability to deliver agility, resilience and cost reduction.
  • An EMC Perspective on Data Deduplication for BackupPosted:10:22 06 Aug 2009This paper explores the factors that are driving the need for de-duplication and the benefits of data de-duplication as a feature of an organization's backup strategy.
  • ICD Report Improving File System Storage Efficiency with Unified StoragePosted:09:52 06 Aug 2009IT organisations of all sizes are struggling to deal with the tremendous growth in data of all types, especially file-based, unstructured data. IDC forecasts that more than 75% of all new disk storage capacity shipped will be consumed by file-based, unstructured data in 2012. Managing all the files is becoming a bigger task for storage administrators.
  • Email archiving the easy way... OnlinePosted:14:00 24 Jul 2009The complexities of archiving email in-house are often underestimated - there's painful maintenance and upgrades of hardware and software - not to mention the difficulties predicting storage requirements for the future.
  • The Total Cost of Email - Putting a Price Tag on your Email EnvironmentPosted:15:40 09 Jun 2009Your IT budget is probably going to be reviewed over the next year; now is the time to look at where you can make savings without making compromises.
  • The Total Cost of Email - Putting a Price Tag on your Email EnvironmentPosted:15:39 09 Jun 2009You can’t afford to ignore email archiving, security, internal policy or regulatory requirements, but can you afford to keep paying for it as multiple systems on top of your email system? When you add up the full price tag for your email environment, from server to soft ware to risk management and staff costs, it becomes clear why running everything in-house can mean you spend far more of your budget on maintenance than innovation.
  • 11 Questions that all CIOs shoud ask their IT ManagerPosted:14:27 14 May 2009Every business is looking for ways to be more efficient. You know information technology is critical — you can't be in business without it. But what is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization?
  • Data encryption is hard to do - Best practices for successfully deploying and managing data encryption on laptopsPosted:10:47 07 May 2009Data encryption is the best available technology to prevent the loss of confidential data when laptops and mobile devices are lost or stolen and has become a “must-have” technology for businesses, government agencies - healthcare organisations, and other enterprises.
  • The Legal Risks of Data Loss - How safe is your business data when your employess work from home Posted:16:31 28 Apr 2009If your organisation loses sensitive data what are the implications? What are our legal liabilities and risks? This exclusive White Paper, written by Shoosmiths solicitors for BeCrypt, highlights the relevant legislation you need to be aware of, addresses the risks you could be exposed to and reviews best practice and guidance for handling data.
  • Email encryption; the easy wayPosted:16:19 28 Apr 2009Data Loss is in the news; Keep your emails private. Emails regularly contain valuable business information, intellectual property, pricing information and customer details. Encryption can help ensure this data remains private.
  • IT risk assessment; a fundamental failure?Posted:15:54 27 Apr 2009Many organisations in the UK do not carry out a formal IT security risk assessment; The impact of this can be far reaching.
  • Outgoing email; a risk to your data?Posted:15:41 27 Apr 2009Filtering inbound email for spam & viruses is common practice, but many businesses ignore the risks of data loss from outgoing email.
  • Next-generation enterprise IT - achieving business agility through BPM and SOAPosted:14:00 14 Nov 2008Business Process Management (BPM) and Service Orientated Architecture (SOA) can be combined to deliver the holy grail of IT in business: the ability to have real business policy statements translate automatically into outcomes delivered by IT systems.
  • Unified Threat Management: Solving the IT Infrastructure Security Solutions SprawlPosted:10:00 12 Mar 2008Ensuring that your IT infrastructure is protected against the myriad of different threats is a vastly complicated process requiring the management and coordination of hardware, software and outsourced services.
  • Ensuring SOA ROIPosted:14:35 21 Nov 2007Service-Oriented Architectures (SOA) have gained much attention as a unifying technical architecture that can be concretely embodied with Web service technologies.
  • Cutter paper: IT's role in determining competitive advantagePosted:14:59 09 Nov 2007IT has been a critical part of the production of running a business since the early days of the IBM 360. IT supports every aspect of the business from human resources to operations - yet it has primarily been perceived to be a part of the backstage crew.
  • A story of innovation for x86-based serversPosted:17:03 23 Oct 2007According to IDC, nearly 70% of IT server spending in 2010 will be on x86 servers. Once, there was a perception in the industry that these servers were suitable primarily for filling low-end computing niches, such as file-and-print, e-mail and departmental serving.
  • Power and cooling heat up the datacentre Posted:17:01 23 Oct 2007After a brief day in the sun in the late ’90s, concerns about power and cooling as critical limitations in the enterprise datacentre and corporate IT strategy faded into obscurity along with the dot-com economy.
  • Software moves out of the enterprise environmentPosted:12:00 04 Oct 2007The rise of a software as a service is changing how enterprises host and manage software
  • Datacentres evolve beyond disaster recovery Posted:11:49 04 Oct 2007New levels of management complexity of core IT infrastructure and applications will continue to attract many firms to investigate services offered by third-party hosts
  • Sound security: four elements of a successful strategyPosted:10:10 26 Sep 2007Implementing proper security measures can bring about important, positive business benefits.
  • DataSynapse Newsletter, featuring research from Gartner: Real-Time Infrastructure (RTI)Posted:14:03 31 Aug 2007A Resource to Understand How Application Virtualization Aligns IT with Business
  • Fast Return on Investment (ROI) in CRM Posted:15:00 10 Aug 2007Many CRM vendors today tout solutions that include everything from call centre support to marketing analytics to supply chain integration. Each of these can, no doubt, be important to any particular business. And, just as companies’ priorities change from business to business, so do their ways of measuring ROI vary. Put simply, it’s a matter of what’s important to each company, marketplace and management team.
  • Synchronisation Technology for Mobile CRM UsersPosted:15:00 10 Aug 2007Data synchronisation is a critical technology that enables mobile users to share up to date customer and sales information in the field, even when disconnected.
  • Sales Enablement: User Acceptance Means More SalesPosted:14:00 10 Aug 2007Sales people are the heart of any company. More significantly, productive sales people are often the difference between company success and failure. Sales force automation has been used to drive sales force productivity, usually from the perspective of sales management, with an emphasis on sales pipeline management and forecasting.
  • CRM integration for a Customer Centric ViewPosted:14:00 10 Aug 2007Capabilities, benefits and return on investment that an integrated front and back office solution can provide for your organisation.
  • Application Virtualization and Utopia: Proving the Value of Virtualizing ApplicationsPosted:11:01 02 Aug 2007Virtualization has become a major catch phrase being bandied about but what is it really?
  • The high stakes of security - protecting your brandPosted:17:13 05 Jul 2007In security, the rules are constantly changing. Discover some approaches that can help to significantly reduce exposure to risks and meet security compliance obligations
  • The Importance of Security within Online Meeting TechnologyPosted:16:12 22 Jun 2007Why security is a critical consideration when implementing an online meeting solution and the key security questions to ask when implementing collaboration technology
  • GoToMeeting Security WhitepaperPosted:16:11 22 Jun 2007How to provide end-to-end data security measures that address both passive and active attacks against confidentiality, integrity and availability
  • The Vital Role of Web Conferencing in Small & Medium EnterprisesPosted:16:09 22 Jun 2007A survey looking at the top factors SMEs should consider when choosing a supplier of web conferencing technology. What are the key applications and what is their value
  • iServer: A Repository for MS Office and Visio usersPosted:10:51 17 May 2007iServer offers organisations a powerful, collaborative Enterprise Architecture (EA) and business process modelling suite that leverages existing investment in Microsoft technologies. It delivers a highly-scalable repository-based environment for combining Microsoft Visio (Visio) and Office documents used in the domain areas of enterprise architecture (EA).
  • Exchange Server 2007 Performance Characteristics Using NetApp iSCSI Storage SystemsPosted:10:46 03 May 2007A major design goal of Microsoft® Exchange Server 2007 is to support large, low-cost mailboxes. To achieve this, Exchange 2007 has significantly reduced I/O throughput with access to greater amounts of system memory, increased database cache sizes, and a reduction in read/write IOPS which are all benefits of moving to a 64-bit only architecture. This paper compares the performance characteristics of Exchange Server 2007 to Exchange Server 2003 utilizing a NetApp IP SAN storage solution and will help users understand how to best configure Exchange Server 2007 for their organization.
  • IT Decision-Maker Perspective on EMC, HP, and Network Appliance Storage Area Network Solutions in Microsoft Exchange Environments Posted:10:38 03 May 2007With email continuing its rapid growth and the increasing emphasis on messaging as a core business function Microsoft® Exchange Server is viewed by many organisations as a mission-critical application. This study was designed to identify what drives total cost in Exchange Storage environments and how EMC, HP and Network Appliance storage area network (SAN) solutions compared in these environments. Network Appliance customers report 30% to 36% TCO savings compared to EMC® and HP® – read this revealing report in full to find out how.
  • Web security a gamble? Stack the odds in your favourPosted:12:11 02 May 2007The security of your network is fundamental to the success of your business so why take the risk of leaving web traffic unsecured? The MIMEsweeper Web Appliance offers best of breed web security that you can rely on, and is specifically designed for the enterprise. Stack the odds in your favour with the MIMEsweeper Web Appliance.
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