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Customer relationship management (CRM)

CW500: Chris Carey, independent consultant and former global insight director at Universal Music

In this CW500 video, Chris Carey, independent consultant and former global insight director at Universal Music, talks to Computer Weekly editor in chief Bryan Glick about delivering better customer engagement in an increasingly digital world.

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SearchCIO

Chinese regulatory crackdown is about control, not data privacy
Despite China's messaging, analysts believe the government's recent regulatory tightening on tech companies is more about control...
Regulators need to rethink big tech regulation, expert says
A Boston University professor argues that big tech regulation may need to focus more on creating competition through data access ...
FTC changes course on prior approval for reattempted mergers
The FTC has opened the doors to routinely requiring prior approval for reattempted mergers, as well as requiring prior notice of ...

SearchSecurity

Kaspersky tracks Windows zero days to 'Moses' exploit author
In its second quarter threat report, Kaspersky Lab found a rise in the use of exploits and zero day vulnerabilities, several of ...
CISA unveils list of most targeted vulnerabilities in 2020
Attackers chased the headlines in 2020, going after the most publicized vulnerabilities in Citrix, Pulse Secure and Fortinet ...
New 'BlackMatter' ransomware gang has echoes of REvil
Although connections are being made between ransomware groups REvil and BlackMatter, the jury is still out on whether they have ...

SearchNetworking

5G core network functionality driven by SDN, NFV
To reap the full benefits of 5G, operators are using SDN, NFV and network slicing to build out core network functionality.
An introductory overview of 5G network capabilities
In this Q&A, author William Stallings discusses 5G services, such as network slicing and QoS, and other topics covered in his ...
Test your knowledge in this 5G QoS quiz
In this quiz, test your knowledge of network slicing, QoS, and other technologies and practices related to 5G networking.

SearchDataCenter

IBM z/OS V2.5 integrates mainframes with hybrid clouds, AI
Bringing mainframes deeper into the hybrid cloud mix, IBM delivered an updated version of z/OS that makes it easier for IT pros ...
Explore the benefits of data center as a service
For organizations that might struggle to purchase and maintain their own data centers, they can turn to DCaaS, which enables them...
Data center contactless tech beyond the pandemic
No-touch tech like haptics and LiDAR became commonplace during the coronavirus pandemic, but such technology can increase demands...

SearchDataManagement

Couchbase NoSQL database adds relational capabilities
With its latest update, Couchbase introduced features that bring the equivalent of tables and schema to its database to reduce ...
Data architecture vs. information architecture: How they differ
Data architects collect the statistics and information architects put the numbers into context as they work symbiotically to ...
Trifacta moves beyond data wrangling to DataOps
'Data wrangling' is a term that Trifacta assigns to data preparation, but there is more than that to the concept as part of the ...

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