Opinion
Opinion
Business process management (BPM)
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2024: The year Generative AI is let out of its cage
Instead of worrying about AI taking over their jobs perhaps people should wonder if their work will be taken over by a new starter who knows how to use AI. Continue Reading
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Harness data to make better business conversations
Productive business conversations require a data culture underpinned by data literacy and balanced by humanistic values Continue Reading
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Reaching the data gold standard: dream or reality?
The pandemic has forced businesses to adopt digital technology at a record pace but most organisations find themselves at the beginning of a long journey towards making the most of their data Continue Reading
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Driving digitisation: open standards in process automation
Organisations often can’t take advantage of advances in digital technology due to the lack of interoperability in their IT systems in different facilities, but open standards promise a way forward Continue Reading
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How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading