Heating firm improves customer service with SAP

Heatmiser UK, a leading manufacturer of heating control products, has selected SAP Business One software to provide a better level of service to its customers.

Heatmiser UK, a leading manufacturer of heating control products, has selected SAP Business One software to provide a better level of service to its customers.

Replacing two best-of-breed systems from Sage and Herschel, SAP Business One will provide Heatmiser with a single view of its customers. 

The two old programmes were not integrated, which meant information was re-keyed manually leading to inaccuracies in the data and a poor understanding of customer activity. 

SAP Business One allows customer accounts to be easily tracked, resulting in a better level of support for customers.    

Martyn Kay, director of Heatmiser, said, “Heatmiser looked at both SAP Business One and Pegasus Opera but we chose to go with SAP because it included an integrated CRM and MRP module. 

“We have just gone live on the system and expect our repeat business from existing customers to increase considerably.”

Heatmiser is using SAP partner Signum Solutions to deploy the system.

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