NHS staff bear the brunt

NHS trusts have expressed frustration with Connecting for Health and its contractor CSC for the datacentre crash that caused disruption and additional workload for hospital staff.

NHS trusts have expressed frustration with Connecting for Health and its contractor CSC for the datacentre crash that caused disruption and additional workload for hospital staff.

Connecting for Health said most systems were recovered and being tested on Wednesday. "To date no impact on the delivery of patient care has been reported," it said.

Alan Wilks, deputy chief executive at Royal Liverpool and Broadgreen University Hospitals, said he was surprised that both the datacentre and the back-up systems failed because the trust had been given assurances over the resilience of the system.

"It will be something that we will be discussing with CSC. It is very disappointing," he said.

Birmingham Children's Hospital NHS Trust relies on systems supplied by CSC to run its medical case note tracking system and had to use manual systems until last Thursday. The contingency plan helped the hospital carry on in the short term, but if the problem had persisted it would have eventually put patients at risk, a trust spokesman said.

"The longer a problem continues, sooner or later somebody will be put at risk," he added.

The trust spent most of Thursday testing systems and transferring manual data onto the system. "Inevitably that puts a strain drain on finite resources," the trust spokesman said.


Read article: NHS trusts left stranded after CSC datacentre crash

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