Short takes on this week's news
P&G rolls out on-demand CRM from RightNow
Procter & Gamble is using RightNow Technologies' on-demand CRM to provide online self-service across its brands, which include Olay, Pampers and Pantene. RightNow's web self-service is already being used by P&G to handle consumer queries. The software enables P&G to track consumer questions, and has been integrated with P&G's bespoke global contact handling system.
Public sector gets 45% discount on IT hardware
The Office of Government Commerce (OGC) has announced a procurement deal that will give public sector organisations discounts of up to 45% on IT hardware. The OGC and its OGCbuying.solutions trading arm struck the deal after conducting a competition among suppliers for desktop PCs, laptops and screens. The discounted prices will apply to public sector bodies regardless of how many units they purchase.
Microsoft asks for time on antitrust compliance
Microsoft looks likely to be given more time to comply with a US Department of Justice antitrust ruling that runs out next year. It has jointly applied with the US government department for a further two years to get the technical documentation on its communications protocols up to date. Microsoft was recently fined by the European Commission for not meeting a similar deadline.
JJB Sports deploys BT Epos at 430 stores
Sportswear retailer JJB Sports is implementing BT Expedite's electronic point of sale system in its 430 stores over the next few months. JJB Sports is also deploying BT Expedite's Enterprise Management Suite to monitor its new in-store hardware and software. The retailer implemented a new financial management system from Coda last month.
JPMorgan CIO to retire after 34 years with bank
Austin Adams is to retire as chief information officer of JPMorgan Chase next month after 34 years with the banking group. JPMorgan Chase, which has yet to name a successor, has a massive global IT organisation, with 19,000 staff and a multibillion-pound budget. During his time in charge, Adams has gained extensive experience of post-merger infrastructure planning, the bank having been involved in over 90 mergers over the course of his career.
Study reveals high cost of attacks using stolen IDs
Attacks on computer networks using stolen user IDs and passwords cause an average of £790,000 in financial damage, an analysis of criminal prosecutions has revealed. A US Justice Department study of attacks on computer networks between 1999 and 2006 found that most attacks used stolen IDs, and the worst cases cost firms more than £5m.
Aviva brings India-basedoutsource staff in-house
Insurance company Aviva is transferring more than 5,000 staff from its Indian outsourcing providers to its own global services arm in India. The move is part of a "build-operate-transfer" project started in 2003. This saw Aviva use external providers to set up business process outsourcing operations in India with the option of taking on the staff at a later date.
Microsoft releases early test version of Vista
Microsoft has made a pre-Release Candidate 1 (RC1) of Windows Vista available to the public. The actual RC1 may be available later this month, but Microsoft wanted to increase the number of testers of the software before it distributed it. The full version of Vista is expected to be available to large companies in November and to all users by early 2007.
PC and mobile makers fail to win green status
The top 14 PC and mobile producers have failed to secure a "green" ranking in a Greenpeace guide to environmentally-friendly electronics firms. Of the 14 firms, Nokia and Dell were ranked highest in the Guide to Greener Electronics. Both scored points for commitment to taking back and recycling their own-brand products.
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