VoIP troubleshooting tool for SMEs launched
Apparent Networks has introduced a tool designed for troubleshooting voice over IP problems in small and medium-sized enterprises. The Appcritical SME tool does not require extensive training or the installation of software agents, said the firm. It can be used to evaluate the performance capacity of a network and identify and diagnose the source of network degradation.
Unified offers remote monitoring for Nortel
Unified Group has launched a remote monitoring system for Nortel users. The Network Watch tool enables network managers to use remote hardware and a 24x7 network operations centre to deliver voice, data and application monitoring. Network Watch is available as a managed service and utilises an on-site portal device with connection to the full range of Nortel switches, the new BCM voice products, as well as the Nortel Passport range of data switches.
Housing group deploys bespoke IP network
Scottish housing organisation Link Group has deployed a bespoke IP virtual private network to link its five sites across Scotland. The move is designed to support flexible working. The organisation has also installed a call handling system from ntl:Telewest Business at its new contact centre in Falkirk to improve its customer service.
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