Opinion

Opinion

Software Applications and Services

• An Introduction to Microsoft 365 Copilot

  Richard Hutchings, chief technology officer at Littlefish, shares some thoughts on the potential offered by the technology  Continue Reading

• Using Microsoft Power BI to leverage your data

  Callum Gillespie head of infrastructure operations at Littlefish, shares some advice on getting the most out of the business intelligence offering  Continue Reading

• Why a Microsoft 365 security assessment is good for business

  Jason Rothwell, solutions architect at Littlefish, believes the auditing process delivers some positives for customers  Continue Reading

• UK systems integrator aims to untangle Ukraine supply chain

  Nick Booth catches up with someone who has the answers to making trade across borders happen more smoothly, with it being pitched as an answer to help Ukraine ease the flow of grain exports  Continue Reading

• Predictions for the manufacturing industry in 2022 and beyond

  Jason Chester, director of global channel programmes at InfinityQS, provides his thoughts on what we can expect to see from the manufacturing industry over the next 12 months and beyond  Continue Reading

• Welcome to the age of insight

  HPE CEO Antonio Neri talked at the company’s recent shindig of the need to give customers insights into their data, but just how easy will that be?  Continue Reading

• If Levity creates an artificial intelligence DIY boom, we’ll all be laughing

  Low-code systems allow anyone to have a go at artificial intelligence, but will that allow any hacker to have a go at your insecurities?  Continue Reading

• The cyber security channel – what’s in store for 2021?

  Ben Richardson, head of channel EMEA at Forcepoint, shares his thoughts about what cyber security could look like in the year ahead  Continue Reading

• Why consultation helps IT service providers keep customers for longer

  Managed service providers need to focus on the ‘partner’ aspect of their role, says Mav Turner, group vice-president of products for SolarWinds MSP  Continue Reading

• Content is king, but context is queen

  Context is having a major impact on those making the buying decisions as artificial intelligence spreads its reach even further  Continue Reading

• Building customer trust with an open approach

  In the final piece of our three-part series, Barracuda’s director International talks of the importance of delivering promises and being honest about services to build customer trust  Continue Reading

• Zero clients: The future of mobile security for the channel?

  As cyber attacks and security breaches continue to grow, IT managers are seeking new ways to secure their critical business data. While thin clients have been a good option in the past, they have limited benefits for remote working. That is where ...  Continue Reading

• IT security is broken: Six ways partners can help fix it

  Many organisations have numerous non-integrated security point products installed across their enterprise, the management of which is a huge challenge. Here, we discuss how partners can help their customers to adopt a more holistic approach to ...  Continue Reading

• Why are software development houses switching to no-code?

  No-code platforms for application development offer the advantages of speed and ease of use, and help firms escape developer skills shortages. Will the UK follow the Netherlands’ lead in taking up this approach?  Continue Reading

• Opportunities and threats with Microsoft 365 Business Voice

  The latest announcement from Microsoft brings significant business benefits and increased revenue to its resellers  Continue Reading

• AI: The smart side of surveillance

  Surveillance combined with artificial intelligence allows fast and superior levels of data analysis and reaction to make smart, informed decisions  Continue Reading

• What’s in a name? Inside sales versus telesales

  Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know?  Continue Reading

• What resellers want: Countering customer frustrations

  Alex Tatham, managing director of Westcoast, discusses his conclusions from the results of the company’s recent survey  Continue Reading

• Changing of the guard: Will technology leaders soon set business strategy?

  IT must increasingly align with the business to keep up with modern customer demands, leading to a change of how the technology leadership role is performed  Continue Reading

• Digital transformation: How far are we really in the journey?

  Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe?  Continue Reading

• What can IT providers learn from the Tortoiseshell Group attack

  Following recent news around the Tortoiseshell Group attack targeting IT providers in Saudi Arabia, Alex Bransome discusses what IT providers can learn from the attack and advises on ways to reduce the risk of supply chain attacks  Continue Reading

• Supporting intelligent workspaces

  As new technology continues to drive new ways of working, IT departments need support in facilitating the flexibility and connectivity demanded by today’s tech-savvy workforce  Continue Reading

• Are you ready to trade with the world on Brexit day?

  While some claim there are no freight management systems in place to help businesses trade after Brexit, the vendors of such systems – both traditional and newer, more user-friendly versions – would disagree  Continue Reading

• The hybrid cloud and clearing technical debt

  When done properly, hybrid infrastructure can deliver efficiency, cost savings and performance, but with so many options available, good advice from a channel partner is key to achieving these benefits  Continue Reading

• Brexit: the demo and the reality

  IT industry should make it clear whether the “technological solutions” being bandied about by politicians to solve the Irish border problem are realistic  Continue Reading

• What are the risks of not responding to a critical alarm in time?

  When selling management tools, managed service providers need to educate users about the importance of acting on the alarms generated by such equipment  Continue Reading

• Apstra stops the cyber criminals from loitering with intent

  Intent-based networking fine-tunes all the complicated variables that influence the performance of a network infrastructure and can head off any potential cock-ups  Continue Reading

• Why organisations cannot afford to get carried away with contact centre success

  To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust  Continue Reading

• Shifting business model to benefit from the rise in cloud

  Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud  Continue Reading

• Save your tiers – Infosec 2019 could be the start of a common-sense revolution, says Becrypt

  There are changes afoot in the infosecurity market, with Deep Secure seeking partners’ help in fighting the curse of steganography, Ignition Technology’s identity offering creating appeal beyond the IT department, and Becrypt taking its disk ...  Continue Reading

• Scaling new heights

  In the third and final part in his series, Predatar’s Alistair Mackenzie considers the top four technological challenges businesses are likely to face when they’re looking to scale their recurring revenue model  Continue Reading

• A bridge too VAR

  The expedition from VAR to MSP is not short of challenges but, equipped with the right map, ambitious companies can feel more confident in getting past first base. In the second part of his series, Predatar CEO Alistair Mackenzie takes a closer look...  Continue Reading

• A private matter for Zuckerberg

  Has Facebook boss seen the light on user privacy?  Continue Reading

• VAR from the madding crowd

  Predatar’s CEO reflects on the transformation from VAR to MSP, highlighting some of the key milestones and the obvious pitfalls to avoid  Continue Reading

• Why software patch management matters

  When building a business case for software patch management, focus on its ability to protect against malware, ransomware, phishing and other security threats, thereby reducing the risk of downtime  Continue Reading

• Eight tips to lead your prospect from discovery to purchase

  With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way  Continue Reading

• What has the channel ever done for digital transformation?

  How the channel can play an important role in the drive for digital transformation  Continue Reading

• Trying to make an Android appear to be an Apple

  Just when does it help an Android app developer appear as if they are actually producing something for an Apple device? Billy MacInnes finds out  Continue Reading

• A failure to communicate

  Billy MacInnes comments on Microsoft's recent price rises, which have not gone down well with the public sector with the channel getting some blame for not communicating the issue  Continue Reading

• Wireframer could save NHS from gung-ho developers argues Thoughtonomy

  There are many ways that hospital patients could be protected by machines, but Nick Booth warns that we have to make sure these systems don’t fall victim to developer impatience  Continue Reading

• Nuxeo aims to help companies with problems of subject access review and digital transformation

  Subject access reviews cost money and Nick Booth finds someone that not only understands how to save customers a few pennies but also how to help the channel make some  Continue Reading

• AI Cops Walk the Thin Line Between Fin Tech and Fiend Tech

  Steps are being taken to ensure that AI and machine learning do not damage consumers finds Nick Booth  Continue Reading

• Coming back to the channel: why it’s time to rethink reselling

  Neil Robertson, CEO of Compleat Software, shares the motivation for the firm's re-engagement with the channel  Continue Reading

• You know what’s over rated? Artificial intelligence

  AI is sprinkled into almost every sales pitch but Nick Booth finds it is losing its punch with customers  Continue Reading

• Pegasystems gives the channel the Infinity option

  The way some companies use CRM is less engaging than enraging. But Pegasystems has a suite of tools to help resellers fix that for clients  Continue Reading

• Are resellers ready for the race to multi-cloud?

  Multi-cloud is here to stay and could offer resellers a chance to stand out from the crowd if they can rise to the challenge  Continue Reading

• Twilio says it's time you gave your listening muscles a Flex

  Most corporations use omni-channels for talking but they’ve got too little time for listening. Nick Booth thinks there’s plenty of scope for improvement  Continue Reading

• New £655,000 Breast Cancer Care app inspires people on many levels

  Finding out about the latest innovation in support for cancer sufferers has inspired Nick Booth on many levels  Continue Reading