Opinion

Opinion

Channel Business Management

• Why organisations cannot afford to get carried away with contact centre success

  To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust  Continue Reading

• Shifting business model to benefit from the rise in cloud

  Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud  Continue Reading

• How to train channel staff

  Having trained staff leads to better growth for your business and is something the channel needs to focus on – but how to go about it?  Continue Reading

• Save your tiers – Infosec 2019 could be the start of a common-sense revolution, says Becrypt

  There are changes afoot in the infosecurity market, with Deep Secure seeking partners’ help in fighting the curse of steganography, Ignition Technology’s identity offering creating appeal beyond the IT department, and Becrypt taking its disk ...  Continue Reading

• Scaling new heights

  In the third and final part in his series, Predatar’s Alistair Mackenzie considers the top four technological challenges businesses are likely to face when they’re looking to scale their recurring revenue model  Continue Reading

• How to make channel sales work

  To be effective in channel sales, you have to be a great project manager, able to influence without formal organisational power and operate effectively at every level in an organisation. Read on for advice on how to succeed  Continue Reading

• A bridge too VAR

  The expedition from VAR to MSP is not short of challenges but, equipped with the right map, ambitious companies can feel more confident in getting past first base. In the second part of his series, Predatar CEO Alistair Mackenzie takes a closer look...  Continue Reading

• VAR from the madding crowd

  Predatar’s CEO reflects on the transformation from VAR to MSP, highlighting some of the key milestones and the obvious pitfalls to avoid  Continue Reading

• Why software patch management matters

  When building a business case for software patch management, focus on its ability to protect against malware, ransomware, phishing and other security threats, thereby reducing the risk of downtime  Continue Reading

• How resellers can cash in by making their clients Siccura

  Security should be the most exciting sector in IT, yet the marketing is dull and unimaginative. We need stories of cops and robbers, not another set of meaningless statistics  Continue Reading

• Making the business case to create a successful IoT initiative

  The internet of things has the potential to address multiple business objectives, but it is not a miracle technology that will provide business benefit in isolation – true value comes only when the wider challenges are considered across all ...  Continue Reading

• Help us to help you – how the customer-first model helps you empower your business

  We are in the middle of the fourth industrial revolution, with technologies such as the internet of things, data analytics, artificial intelligence and cloud-based business management tools a regular talking point. But technology alone won’t solve ...  Continue Reading

• Eight tips to lead your prospect from discovery to purchase

  With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way  Continue Reading

• The channel is really big business

  Channel revenues at Dell have gained the attention of quite a few industry watchers, Billy MacInnes included  Continue Reading

• What has the channel ever done for digital transformation?

  How the channel can play an important role in the drive for digital transformation  Continue Reading