Oracle’s approach to licensing has resulted in customer relationships that are “hostile and filled with deep-rooted mistrust.”
These are the findings of a 22-page report from The Campaign for Clear Licensing (CCL). The independent not-for-profit organisation said that it published the report so that its members were ‘better informed when dealing with Oracle, and to form the basis of a constructive dialogue with Oracle so that positive change for both the customer and Oracle could result’.
As well as drawing on a roundtable between Oracle and its customers, the CCL surveyed over 100 of Oracle’s customers around the world. A worrisome 92% of respondents said that Oracle did not clearly communicate licensing changes and 88% disagreed or strongly disagreed with the statement that “Oracle audit requests are clear and easy to manage / respond to”.
“Based on our research and conversations over the last six months, we have found that customers’ relationships with Oracle are hostile and filled with deep-rooted mistrust,” said Martin Thompson, founder of the Campaign for Clear Licensing and author of the report.
“So entrenched is this feeling of mistrust that some organisations were fearful of speaking to us in case of any audit repercussions.”
“Whilst every organisation entering into contracts must be accountable for the agreements they purchase, a disproportionate amount of risk and management overhead appears to be placed on the customer by Oracle,” Thompson added.
The CCL issued a series of recommendations for Oracle in order to address the issues raised in the report. These include a streamlining of communications, introducing a comprehensive knowledgebase and more transparency of audit activity.
Microscope reached out to Oracle for comment and will update the story should they respond.