In Depth
In Depth
Web development
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How AllSaints, L’Oreal and Deliveroo are using AI to improve CX
From fuelling chatbots and digital assistants, to helping with retail media targeting, retailers continue to announce ways artificial intelligence is helping them boost customer experiences online Continue Reading
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Currys data strategy takes major step forward with launch of Connected Media
Data is the foundation for the future success of the new Currys retail media platform, as the tech retailer’s CDO explains Continue Reading
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From Nokia to Merge Mansion: Helsinki’s tech expertise is sparking a new era for global gaming
Helsinki has a reputation as the go-to place for game development, and now the city’s tech community is taking gaming into new areas Continue Reading
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The CIO challenges brought by e-commerce in Kuwait
E-commerce is growing fast in Kuwait, resulting in new challenges for CIOs in the retail sector Continue Reading
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Top trends in tech, and retail’s early adopters
Computer Weekly identifies the retail industry’s early adopters of what McKinsey & Co deems the top tech trends Continue Reading
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Developed for Big Science in Europe, highly accurate time protocols ensure fair trading in finance
Protocols developed for use at the European Organisation for Nuclear Research are now being used for many other applications, including financial services Continue Reading
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A retail tech tour of the Battersea Power Station development
We check out the customer-facing digital features on display in the UK’s newest shopping site at Battersea Power Station Continue Reading
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Online marketplace momentum ushers in new era for retailers
Superdrug is the latest in a growing list of retailers to launch its own online marketplace, joining B&Q, Boots and others in driving a new era for UK retail Continue Reading
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Morrisons joins the fast-growing retail media movement
More retailers are becoming publishers as they realise the potential of their online assets, helping to fuel a new fast-growth segment of digital marketing – and Morrisons is no exception Continue Reading
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Pandemic turns e-commerce doubters into believers
Notable UK retail e-commerce avoiders Primark, B&M and Poundland are now online players. But what are their respective digital approaches? Continue Reading
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What the EU’s content-filtering rules could mean for UK tech
EU proposals to clamp down on child sexual abuse material will have a material impact on the UK’s technology sector Continue Reading
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Retail’s IT talent search intensifies
Retailers from different sectors are on the hunt to fill similar IT job roles, but are all finding different ways to source the sought-after talent Continue Reading
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It takes a village: Protecting kids online is everyone’s responsibility
The rapid uptake of smartphones among children has contributed to the increasing number of cases of cyber bullying and online grooming. Is this an educational issue or a cultural problem, and can modern enterprise help? Continue Reading
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Accessible retail: Personalising the UX for disabled consumers
An online marketplace built with an ‘accessibility-first’ mantra is set to go live in spring 2022 – and it comes amid several new inclusive retailing moves Continue Reading
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How in-store technology is supporting retail’s sustainability agenda
Boots, Costa Coffee and the major grocers’ in-store technology focus is switching towards systems supporting sustainability goals Continue Reading
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How Estonia’s country-as-a-service scheme has attracted tens of thousands of foreign entrepreneurs
Estonia has created a country-as-a-service offering which is attracting entrepreneurs and businesses from across the world Continue Reading
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How retailers are using tech to cope with changing footfall
Customer behaviour was shifting long before the coronavirus pandemic accelerated the online shopping boom, so what technology are retailers using to keep stores relevant? Continue Reading
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How Halfords is using tech to rev up its customer service
Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead Continue Reading
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Disabled consumers left logged out of retail’s digital revolution
Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity Continue Reading
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The next stage in football’s digital revolution is ready for the new season
Technology is playing an increasing role in football, as the Premier League adopts video assistant referees for the first time and clubs turn to data to capture more of their fans’ attention Continue Reading
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How privacy could breathe new life into personalisation
As much of the advertising technology used by marketers to deliver personalised content online is deemed unlawful, there are signs regulation could actually be a win-win for both consumers and business – as long as the industry embraces change Continue Reading
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Futuristic logistics: retailers focused on rapid delivery
From Asos Instant to Ocado Zoom, and a host of new services in between, rapid delivery is gaining traction in UK retail in an attempt to meet customer demand Continue Reading
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Interview: Andy Berks, digital product director, Asos
Asos’s digital product director Andy Berks talks about how the online retailer has used AI and machine learning technologies – and why the needs of the customer have to come first Continue Reading
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Manchester’s evolution from rag trade to e-commerce riches
As Amazon and Moonpig plan to open Manchester hubs, the focus once again turns to the city’s in-demand digital and e-commerce scene Continue Reading
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CIO interview: Tamara Lohan, founder and CTO of Mr & Mrs Smith
Head of technology and co-founder of luxury travel firm Mr & Mrs Smith explains how the firm is revamping its technology to provide customers with a seamless experience Continue Reading
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National Archives races to create electronic archive of EU law before Brexit
The National Archives faces challenges converting the EU's enormous library of laws into a publicly accessible UK archive ahead of Brexit. The Archives’ digital director, John Sheridan, explains how Continue Reading
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Amazon, Toys R Us and a tale of two technology approaches
Many factors contributed to the collapse of Toys R Us, but did a partnership with Amazon at the turn of the millennium play a part in its eventual demise? Continue Reading
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Should retail try to save the high street's declining footfall?
Footfall in the high street is declining, but should retailers be trying to claw back visits to stores or is it time for a new digital focus? Continue Reading
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Have traditional banks weathered the fintech challenge?
How will the financial technology-based challenger banks evolve as the traditional retail banking industry ups its digital game? Continue Reading
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What are the retail jobs that don’t exist yet?
As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector? Continue Reading
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CW@50: The next 50 years
As Computer Weekly celebrates its 50th anniversary, we look ahead to what we might be writing about in another 50 years from now Continue Reading
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Overcoming the scale-up challenge of enterprise DevOps adoption
CIOs and IT leaders share their advice on what enterprises can do to accelerate the spread of DevOps within their organisations Continue Reading
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CW@50: The story of the internet, and how it changed the world
Computer Weekly’s journey through 50 years of innovation in technology continues with a look back at the history of the internet and the huge changes it has brought to society Continue Reading
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My first IoT project: A guide for businesses
We’ve all had a good giggle about having our fridges hacked – but now it’s time to get real. What are the first steps enterprises should take when implementing their first internet of things project? Continue Reading
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How technology is helping deliver aid to Syrian refugees in the Middle East
The Syrian refugee crisis has engulfed the Middle East, but technology is proving to be an essential tool to help aid organisations support displaced people Continue Reading
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Using data analytics to deliver more personalised customer service
Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading
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How the development of standards will affect the internet of things
As the internet of things (IoT) grows, so will the number of applications developed to control internet-connected devices and objects Continue Reading
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How the BBC became digital in three-and-a-half years
The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading
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Interview: Ed Vaizey MP talks digital economy and digital skills
Minister for the digital economy Ed Vaizey discusses his new role and the future of digital policy Continue Reading
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The digital CIO: Why embrace digital innovation?
Having the right digital strategy can make or break an organisation Continue Reading
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A guide to smart home automation
Unless it is a new build, the challenge in creating a smart home is that technology must work irrespective of the age of the property Continue Reading
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The pros and cons of iPads in the enterprise
The iPad is often the first platform for which developers produce apps – but it is substantially more expensive than its competitors Continue Reading
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Realising the benefits of a totally connected world
The internet of things will transform everyday life, from managing airports’ passenger flow to heating buildings and caring for the elderly. Continue Reading
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Optimising performance and security of web-based software
On-demand applications are often talked about in terms of how suppliers should be adapting the way their software is provisioned to customers. Continue Reading
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High street stores embrace digital to entice customers
Customers are using technology in favour of the high street, but some stores are fighting fire with fire. Continue Reading
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A guide to WebRTC
Real-time communications standards aim to help more users speak with ease over the internet. Computer Weekly looks at how the systems work Continue Reading
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From chess to ping pong: How Pegasystems is capturing the Fortune 500
Pegasystems is winning business from the world's leading companies as business process management technology enters the mainstream Continue Reading
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GE uses big data to power machine services business
GE, one of the UK's largest manufacturers, is using big data analytics with data generated from machine sensors to predict maintenance needs Continue Reading
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Gathering retail intelligence
Learning their customers’ habits through business intelligence is vital for bricks-and-mortar retailers to stay competitive Continue Reading