In Depth
In Depth
Web development
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How retailers are using tech to cope with changing footfall
Customer behaviour was shifting long before the coronavirus pandemic accelerated the online shopping boom, so what technology are retailers using to keep stores relevant? Continue Reading
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How Halfords is using tech to rev up its customer service
Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead Continue Reading
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Disabled consumers left logged out of retail’s digital revolution
Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity Continue Reading
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The next stage in football’s digital revolution is ready for the new season
Technology is playing an increasing role in football, as the Premier League adopts video assistant referees for the first time and clubs turn to data to capture more of their fans’ attention Continue Reading
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How privacy could breathe new life into personalisation
As much of the advertising technology used by marketers to deliver personalised content online is deemed unlawful, there are signs regulation could actually be a win-win for both consumers and business – as long as the industry embraces change Continue Reading
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Futuristic logistics: retailers focused on rapid delivery
From Asos Instant to Ocado Zoom, and a host of new services in between, rapid delivery is gaining traction in UK retail in an attempt to meet customer demand Continue Reading
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Interview: Andy Berks, digital product director, Asos
Asos’s digital product director Andy Berks talks about how the online retailer has used AI and machine learning technologies – and why the needs of the customer have to come first Continue Reading
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Manchester’s evolution from rag trade to e-commerce riches
As Amazon and Moonpig plan to open Manchester hubs, the focus once again turns to the city’s in-demand digital and e-commerce scene Continue Reading
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CIO interview: Tamara Lohan, founder and CTO of Mr & Mrs Smith
Head of technology and co-founder of luxury travel firm Mr & Mrs Smith explains how the firm is revamping its technology to provide customers with a seamless experience Continue Reading
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National Archives races to create electronic archive of EU law before Brexit
The National Archives faces challenges converting the EU's enormous library of laws into a publicly accessible UK archive ahead of Brexit. The Archives’ digital director, John Sheridan, explains how Continue Reading
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Amazon, Toys R Us and a tale of two technology approaches
Many factors contributed to the collapse of Toys R Us, but did a partnership with Amazon at the turn of the millennium play a part in its eventual demise? Continue Reading
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Should retail try to save the high street's declining footfall?
Footfall in the high street is declining, but should retailers be trying to claw back visits to stores or is it time for a new digital focus? Continue Reading
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Have traditional banks weathered the fintech challenge?
How will the financial technology-based challenger banks evolve as the traditional retail banking industry ups its digital game? Continue Reading
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What are the retail jobs that don’t exist yet?
As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector? Continue Reading
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What CIOs can learn from investors when assessing fintech startups
IT leaders who are looking for innovative ideas but wary of using startups could turn to the investment community to see how they gauge which firms to back Continue Reading
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Hard work, big prize: Bristol is shaping what it means to be a smart city
Two-and-a-half years after the ambitious Bristol is Open smart city project launched, we return to the West Country to explore how things are progressing, and find out what has been learned Continue Reading
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Can retailers be too far ahead of the tech curve?
Ocado is winning plaudits for its innovation but analysts criticise the online grocer for its financial performance Continue Reading
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How to ride Wave 2 for faster network speeds
The 802.11ac Wave 2 wireless standard is entering enterprise wireless networks. Computer Weekly looks at how it works and how best to deploy it Continue Reading
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The supply chain’s growing importance in modern retail
Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment Continue Reading
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Can you work around SAP indirect access software licensing?
The SAP legal case against Diageo highlights the seemingly arbitrary rules governing software licensing Continue Reading
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CW@50: The next 50 years
As Computer Weekly celebrates its 50th anniversary, we look ahead to what we might be writing about in another 50 years from now Continue Reading
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Overcoming the scale-up challenge of enterprise DevOps adoption
CIOs and IT leaders share their advice on what enterprises can do to accelerate the spread of DevOps within their organisations Continue Reading
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CW@50: The story of the internet, and how it changed the world
Computer Weekly’s journey through 50 years of innovation in technology continues with a look back at the history of the internet and the huge changes it has brought to society Continue Reading
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My first IoT project: A guide for businesses
We’ve all had a good giggle about having our fridges hacked – but now it’s time to get real. What are the first steps enterprises should take when implementing their first internet of things project? Continue Reading
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The Bimodal IT backlash: Should IT departments subscribe to the notion of a two-tier workforce?
Gartner’s Bimodal IT vision has captured the imaginations of some CIOs, but industry watchers have queried how well cultivating a two-tier IT department works in reality Continue Reading
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Three steps towards a hierarchy of needs for smart cities
Smart cities face challenges around network connectivity, standardisation and data governance, say IoT experts, and these needs must be met for them to flourish Continue Reading
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Open source - it’s the logical alternative
It’s round two in the fight between open source and commercial software, and open source is punching well above its weight Continue Reading
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Four CIO tips for implementing DevOps
Esure CIO Mark Foulsham shares his advice for IT leaders about successfully implementing DevOps methods to become a more agile organisation Continue Reading
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How technology is helping deliver aid to Syrian refugees in the Middle East
The Syrian refugee crisis has engulfed the Middle East, but technology is proving to be an essential tool to help aid organisations support displaced people Continue Reading
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Testing a four-million-user disaster recovery plan
Preparing broadcaster MTG's websites for the Winter Olympics won Load Impact the 2015 Computer Weekly European Private Sector Award Continue Reading
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Managing your customer’s multi-channel service experience
Customers expect the same levels of service however they contact you – by phone, in store, on the web or from mobile. How do you deliver the best multi-channel experience? Continue Reading
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Using data analytics to deliver more personalised customer service
Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading
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Why companies need to start developing apps for Apple Watch
With the Apple Watch now available, companies are falling over themselves to push out apps for the wearable device Continue Reading
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Tips and tools for building an effective online presence
We look at how social media, analytics, cloud and mobile access are important considerations for businesses in all sectors Continue Reading
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Five tech trends that will change the mobile world in the next 10 years
Computer scientist Kevin Curran discusses some of the trends that will shape the future of mobile at Mobile World Congress 2015 Continue Reading
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Cloud and the need for microservices
Cloud holds the promise to change the way IT supports the business by using hybrid private/public cloud services Continue Reading
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Inside the Digital Catapult, six startups at the forefront of data innovation
The recently opened Digital Catapult in London’s Kings Cross is home to ambitious technology startups innovating around big data Continue Reading
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The technology opportunity for UK shopping centres
While retailers are setting the innovation barrier high, how are shopping centres using technology to improve their customer offerings? Continue Reading
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Interview: Fujitsu CTO Joseph Reger on human-centric innovation
Joseph Reger, Fujitsu's EMEIA CTO, discusses human-centric innovation and the need for responsible attitudes to technology Continue Reading
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How the development of standards will affect the internet of things
As the internet of things (IoT) grows, so will the number of applications developed to control internet-connected devices and objects Continue Reading
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How the BBC became digital in three-and-a-half years
The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading
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Interview: Ed Vaizey MP on broadband, mobile networks and the internet of things
Digital economy minister Ed Vaizey MP reflects on the next steps for the BDUK project and talks mobile roll-out, 5G and the internet of things (IoT) Continue Reading
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Interview: Ed Vaizey MP talks digital economy and digital skills
Minister for the digital economy Ed Vaizey discusses his new role and the future of digital policy Continue Reading
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The digital CIO: Why embrace digital innovation?
Having the right digital strategy can make or break an organisation Continue Reading
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A guide to smart home automation
Unless it is a new build, the challenge in creating a smart home is that technology must work irrespective of the age of the property Continue Reading
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The pros and cons of iPads in the enterprise
The iPad is often the first platform for which developers produce apps – but it is substantially more expensive than its competitors Continue Reading
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Co-ordinating IT to align with business processes
Traditionally, when a business wanted to automate a process, it would turn to the IT department, which would work on a formal specification Continue Reading
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Making pancakes: How Russia plans a technology sector to rival Silicon Valley
The Russian government is putting £10bn into the Skolkovo Innovation Centre – an ambitious project to create Russia’s equivalent of Silicon Valley Continue Reading
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The digital CIO: Making the business case for digital technology
When trying to win backing for digital technology, IT leaders would be wise to focus on benefits, not costs Continue Reading
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Berlin plays growing role in Europe's startup race for innovation
California's Silicon Valley has had 30 years to develop a thriving tech startup scene. And now Berlin is fast becoming a tech capital in its own right Continue Reading
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Realising the benefits of a totally connected world
The internet of things will transform everyday life, from managing airports’ passenger flow to heating buildings and caring for the elderly. Continue Reading
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Optimising performance and security of web-based software
On-demand applications are often talked about in terms of how suppliers should be adapting the way their software is provisioned to customers. Continue Reading
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High street stores embrace digital to entice customers
Customers are using technology in favour of the high street, but some stores are fighting fire with fire. Continue Reading
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A guide to WebRTC
Real-time communications standards aim to help more users speak with ease over the internet. Computer Weekly looks at how the systems work Continue Reading
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From chess to ping pong: How Pegasystems is capturing the Fortune 500
Pegasystems is winning business from the world's leading companies as business process management technology enters the mainstream Continue Reading
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CW500: Why Channel 4 is crunching big data
Bob Harris, Channel 4's chief technology officer, charts the broadcaster's technology strategy to use big data to form closer links with viewers Continue Reading
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GE uses big data to power machine services business
GE, one of the UK's largest manufacturers, is using big data analytics with data generated from machine sensors to predict maintenance needs Continue Reading
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Gathering retail intelligence
Learning their customers’ habits through business intelligence is vital for bricks-and-mortar retailers to stay competitive Continue Reading
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HTML5: The end of native apps?
Will the platform-agnostic common language HTML5 force apps from the device to the web? Continue Reading
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Mandatory carbon reporting: Indirect emissions guidelines for IT managers
As the UK government announces mandatory carbon reporting for listed companies, how are IT managers to interpret guidelines on indirect emissions? Continue Reading
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Using open data in local government
Developers are using open data from local government to create new, innovate public services. Cliff Saran reports. Continue Reading
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Interview: Oke Okaro, general manager and global head of mobile at Bloomberg
Bloomberg's mobile chief talks to Computer Weekly about the challenges of mobile apps development and the prospects for Windows 8. Continue Reading
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Buyer's Guide: Forrester reveals the value of IPv6 to the enterprise
IPv6 can support a new set of customers and offers the opportunity to generate revenue from digital services Continue Reading
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CW500: How CIOs are exploiting the cloud
CIOs from the Guardian, Mitchells & Butlers and Oxfam reveal how they are exploiting cloud computing Continue Reading
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CW500: The future of retail IT
Bricks and mortar retailers may be struggling in the downturn, but online retailing is booming. Continue Reading