In Depth

In Depth

Social media technology

• What the EU’s content-filtering rules could mean for UK tech

  EU proposals to clamp down on child sexual abuse material will have a material impact on the UK’s technology sector  Continue Reading

• Attack of the clones: the rise of identity theft on social media

  The proliferation of social media has resulted in the rise of identity theft on these platforms, with accounts copied for fraudulent or malicious purposes. What can be done to mitigate it?  Continue Reading

• Information in the metaverse is A Tale of Two Cities

  The metaverse will make it easier to access an increasing wealth of information, but it also will make it more difficult to distinguish real from fake, accurate from wrong – and that goes for information as well as the information sources themselves  Continue Reading

• It takes a village: Protecting kids online is everyone’s responsibility

  The rapid uptake of smartphones among children has contributed to the increasing number of cases of cyber bullying and online grooming. Is this an educational issue or a cultural problem, and can modern enterprise help?  Continue Reading

• A legal minefield called the metaverse

  Will the metaverse create a $1tn revenue market? Who knows? How long will it take to reach this lofty potential? Who can tell? Will people invest across this emerging landscape of speculative riches? You bet  Continue Reading

• Online Safety Bill puts user protection onus on platform providers

  The Online Safety Bill will place new duties and responsibilities on online platforms accessible from the UK, but as it currently stands, it contains several grey areas  Continue Reading

• How Estonia’s country-as-a-service scheme has attracted tens of thousands of foreign entrepreneurs

  Estonia has created a country-as-a-service offering which is attracting entrepreneurs and businesses from across the world  Continue Reading

• Tech and new experiences tackling trouble at t’mall

  UK shopping centres are under pressure, but new concepts, tech-infused spaces, and fresh approaches to consumer engagement are revitalising the sector  Continue Reading

• Video commerce and livestreaming make waves in retail

  The growth in e-commerce during the pandemic is well documented, but the fragmented retail environment has also helped video commerce and livestreaming rise to prominence  Continue Reading

• Three approaches to remote collaboration for home workers

  The coronavirus has led to working from home being the ‘new norm’. We look at how collaboration technologies could work in the long term  Continue Reading

• Digital donations: retailers using technology to offer something back

  Some charities require corporate support like never before, and retailers are finding new ways to use technology to facilitate donations  Continue Reading

• How retailers are using tech to cope with changing footfall

  Customer behaviour was shifting long before the coronavirus pandemic accelerated the online shopping boom, so what technology are retailers using to keep stores relevant?  Continue Reading

• How retailers are using digital to engage with Covid Christmas shoppers

  Christmas is likely to be different this year because of the pandemic, and there is likely to be an altered shopping experience. So how are retailers using digital to cope with this shift in festive shopping?  Continue Reading

• Covid-19: How retailers are using technology to respond to changing shopping habits

  As the coronavirus outbreak accelerates the shift in consumer behaviour, how are retailers using technology to keep customers engaged?  Continue Reading

• Hangar 51 supports startups taking off in travel tech

  International Airlines Group’s accelerator programme aims to give travel technology companies a flying start in the sector  Continue Reading

• Black Lives Matter, but do bots know that?

  The volume of content generated each day necessitates automated moderation to curate everything as it is published, ensuring offensive and objectionable material is blocked. But this only works if systems are adequately configured and reviewed  Continue Reading

• Surveillance capitalism in the age of Covid-19

  Could the Covid-19 coronavirus pandemic further consolidate surveillance capitalist practices and enterprises? Author Shoshana Zuboff warns Computer Weekly it is possible  Continue Reading

• Coronavirus: Retailers reach for tech to keep staff connected in the crisis

  From fast-tracking home-working strategy, to conducting training and board meetings virtually, read about how retailers are keeping staff connected during the Covid-19 coronavirus crisis  Continue Reading

• Contact tracing: The privacy vs protection debate

  The Covid-19 pandemic has necessitated extreme measures not seen in peacetime for over 100 years. Contact-tracing apps are being developed as a tool for managing the pandemic, but are they a step too far?  Continue Reading

• Future fashion: does that dress come in digital?

  A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives  Continue Reading

• What the EU’s decision on Facebook means for social media

  Recent ruling by the Court of Justice of the European Union will have global implications for social media companies and any organisations that host online content  Continue Reading

• How retailers are using social to reach Gen Z and beyond

  The younger generation of shoppers are all using social media, so how are retailers using influencers to reach these potential customers and their spending power?  Continue Reading

• The emergence of the shopping centre-as-a-service model

  Shopping centres have been morphing into wider entertainment, leisure and hospitality venues for some time, but their role is set to evolve yet further  Continue Reading

• Building a 5G city: Bristol’s valuable lessons for the UK’s digital future

  West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath  Continue Reading

• Facebook’s privacy game – how Zuckerberg backtracked on promises to protect personal data

  Facebook promised its users privacy then quietly abandoned its promises in pursuit of profits. Now it faces antitrust regulation  Continue Reading

• Rise of the machines: How AI is changing unified communications

  Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead  Continue Reading

• The changing face of enterprise collaboration

  Enterprises are turning to social platforms to optimise communication among their workforces. Computer Weekly looks at some examples  Continue Reading

• How privacy could breathe new life into personalisation

  As much of the advertising technology used by marketers to deliver personalised content online is deemed unlawful, there are signs regulation could actually be a win-win for both consumers and business – as long as the industry embraces change  Continue Reading

• Big tech chiefs boycott parliamentarians investigating citizens’ privacy

  An International Grand Committee on Big Data, Privacy and Democracy considers whether failure to protect citizens’ privacy constitutes grounds for anti-trust regulation against Facebook and other big tech companies  Continue Reading

• How retail store technology is filling the ‘imagination gap’

  Retailers are using in-store technology to reduce the time between shoppers’ consideration phase and purchase, but how is it engaging them and triggering conversions?  Continue Reading

• Cutting employees some Slack: The rise of messaging apps in retail

  Slack’s 2019 stock market debut raises the profile of enterprise collaboration software, but what options do retailers have in this space and how are they using the technology?  Continue Reading

• Interview: Andy Berks, digital product director, Asos

  Asos’s digital product director Andy Berks talks about how the online retailer has used AI and machine learning technologies – and why the needs of the customer have to come first  Continue Reading

• Fashion retail’s sustainability challenge and how technology can help

  UK fashion retailers were grilled in Parliament last month on sustainability, so how might technology like blockchain or online recommendation tools help as they look to improve their green credentials?  Continue Reading

• Manchester’s evolution from rag trade to e-commerce riches

  As Amazon and Moonpig plan to open Manchester hubs, the focus once again turns to the city’s in-demand digital and e-commerce scene  Continue Reading

• Mobile-first strategy rings true for jeweller

  Mobile has played a key role in how London jeweller Taylor & Hart has changed the rules for buying a ring  Continue Reading

• Amazon, Toys R Us and a tale of two technology approaches

  Many factors contributed to the collapse of Toys R Us, but did a partnership with Amazon at the turn of the millennium play a part in its eventual demise?  Continue Reading

• Should retail try to save the high street's declining footfall?

  Footfall in the high street is declining, but should retailers be trying to claw back visits to stores or is it time for a new digital focus?  Continue Reading

• Retail legacy systems: how can we overcome them?

  With technology adoption changing the retail landscape, many retailers are left with legacy systems. We look at how they are dealing with them in today’s digitally led environment  Continue Reading

• What are the retail jobs that don’t exist yet?

  As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector?  Continue Reading

• How retailers are using technology to remain relevant

  From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers  Continue Reading

• Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix

  Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans  Continue Reading

• [email protected]: Networks replace hierarchies – how IT changed society

  The first issue of Computer Weekly in 1966 predicted huge social changes from IT – but what has really changed in 50 years?  Continue Reading

• [email protected]: From bricks to clicks – how technology has changed the shopping experience

  As Computer Weekly prepares to celebrate its 50th anniversary, we look back at how retail has evolved from the small corner store of the 1960s to the omni-channel world of today  Continue Reading

• [email protected]: From Captain Kirk to 5G – 50 years of mobile

  As Computer Weekly prepares to celebrate the 50th anniversary of our first edition in 1966, we look back at 50 years of British innovation and development in mobile networking  Continue Reading

• Inside Taiwan: The engine room of the internet of things

  Computer Weekly travelled to Taiwan to meet some of the tech companies that are quietly laying the foundations for the internet of things  Continue Reading

• Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

  Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal  Continue Reading

• Using data analytics to deliver more personalised customer service

  Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for?  Continue Reading

• Benchmarking social business and collaboration tools

  A complete social business strategy requires more than publishing social media guidelines for employees. CIOs need to rethink the enterprise as a social ecosystem  Continue Reading

• How the BBC became digital in three-and-a-half years

  The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games  Continue Reading

• Social media for communication inside the enterprise

  Companies have long used social media technology such as Facebook and Twitter to reach more customers – but how are businesses using it internally?  Continue Reading

• The digital CIO: Why embrace digital innovation?

  Having the right digital strategy can make or break an organisation  Continue Reading

• Hacktivism: good or evil?

  IT lawyer Dai Davis looks at the rise of hacktivism and its impact on business and international politics  Continue Reading

• High street stores embrace digital to entice customers

  Customers are using technology in favour of the high street, but some stores are fighting fire with fire.  Continue Reading

• A guide to WebRTC

  Real-time communications standards aim to help more users speak with ease over the internet. Computer Weekly looks at how the systems work  Continue Reading

• A business case for games play at work

  How businesses can use computer games techniques to motivate staff at work  Continue Reading

• Social media: A security challenge and opportunity

  Generation Y workers are posing increasing security challenges to their employers as they share data unreservedly  Continue Reading

• Gathering retail intelligence

  Learning their customers’ habits through business intelligence is vital for bricks-and-mortar retailers to stay competitive  Continue Reading

• Social Media Awards 2011: Vote now!

  Computer Weekly's search for the best use of social media in IT is back for its fourth year, in association with IBM, and we want you vote for the best uses of social media in UK IT. Fill out the form below and submit your vote.  Continue Reading