In Depth

In Depth

Mobile technology

• Robots delivering the goods for retailers

  Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies  Continue Reading

• Morrisons and Pret join UK retail’s growing subscription economy

  Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto  Continue Reading

• The UK switches on to mobile contact tracing

  Long overdue and attracting descriptions ranging from ‘essential’ to ‘cherry on the cake’, the UK’s contact-tracing app is now widely available, but where will further developments lead?  Continue Reading

• Hangar 51 supports startups taking off in travel tech

  International Airlines Group’s accelerator programme aims to give travel technology companies a flying start in the sector  Continue Reading

• How Malaysia’s industries are tapping IoT

  Computer Weekly speaks to four industries that claim to have benefited from various IoT deployments and how it has changed their businesses  Continue Reading

• APT groups’ mobile momentum finally faces resistance

  State-backed APT groups are increasingly targeting mobile devices as Covid-19 puts the spotlight on remote working infrastructure security. We explore how the industry is fighting back  Continue Reading

• Coronavirus: How to go back to the office safely and securely

  Security teams should be used to supporting remote workers effectively by now, but what’s going to happen when people start returning to their offices? We look at the risks and how to address them.  Continue Reading

• 2B or not 2C? That is the question for 5G

  A flurry of 5G network launches in all major markets in Asia, North America and Europe, focused on consumer applications and services. This looks set to change in 2020 as the operators get down to business  Continue Reading

• Coronavirus: Retailers reach for tech to keep staff connected in the crisis

  From fast-tracking home-working strategy, to conducting training and board meetings virtually, read about how retailers are keeping staff connected during the Covid-19 coronavirus crisis  Continue Reading

• Contact tracing: The privacy vs protection debate

  The Covid-19 pandemic has necessitated extreme measures not seen in peacetime for over 100 years. Contact-tracing apps are being developed as a tool for managing the pandemic, but are they a step too far?  Continue Reading

• Unified communications: The key to prospering in the new working reality of Covid-19

  Covid-19 lockdowns are causing a collective rethink in the way companies operate, with unified communications transformed from a nice-to-have to a business essential as remote working becomes the new normal  Continue Reading

• Australian firms soldier on amid Covid-19 outbreak

  From the largest financial institutions to small companies, Aussie firms have been dialling up their use of technology tools to keep their businesses humming during the coronavirus pandemic  Continue Reading

• Coronavirus: Contactless limit rises as retailers make point-of-sale changes

  The spending limit for contactless card payments is increasing to £45 today (1 April), which is just one of several ways that retail point-of-sale is evolving in response to the coronavirus  Continue Reading

• Malaysia’s business continuity planning readiness a mixed bag

  Larger Malaysian enterprises have BCP in place, but SMEs lag behind and will find it harder to weather the Covid-19 storm  Continue Reading

• Coronavirus: Grocers scrambling to update online and delivery propositions

  The supermarkets have effectively become the fourth emergency service as the Covid-19 coronavirus crisis takes hold, aided by significant online and delivery changes  Continue Reading

• Coronavirus: How to implement safe and secure remote working

  Find out what CIOs and CISOs need to know to enable their end-users to work remotely and stay secure during the Covid-19 coronavirus crisis, and learn how users can help themselves  Continue Reading

• Shirts and suits retailers using tech to stay smart

  Enhanced personalisation, increased visualisation and much more customisation with a digital twist comprise the to-do lists of several UK formalwear retailers  Continue Reading

• Upcoming conflict minerals regulation does not cover major technology companies

  A forthcoming regulation designed to stem the flow of conflict minerals is unlikely to change the behaviour of technology companies because loopholes in the new rules mean they are not covered  Continue Reading

• The big retail tech themes from Retail’s Big Show

  The National Retail Federation’s Big Show signals the kick-off of the retail events calendar. We look over the themes promised for retail tech over the next year  Continue Reading

• How Halfords is using tech to rev up its customer service

  Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead  Continue Reading

• Future fashion: does that dress come in digital?

  A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives  Continue Reading

• What’s new in UK retail’s online-to-offline movement?

  US menswear retailer Untuckit used to be an online pureplay, but by the end of 2019 it will have 80-plus stores, including its two new UK shops, as the online-to-offline trend continues  Continue Reading

• How retailers are using social to reach Gen Z and beyond

  The younger generation of shoppers are all using social media, so how are retailers using influencers to reach these potential customers and their spending power?  Continue Reading

• Disabled consumers left logged out of retail’s digital revolution

  Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity  Continue Reading

• The emergence of the shopping centre-as-a-service model

  Shopping centres have been morphing into wider entertainment, leisure and hospitality venues for some time, but their role is set to evolve yet further  Continue Reading

• Samsung KX gives consumers and retailers a glimpse of the future

  Samsung puts its Galaxy range, the internet of things and community events at the heart of its new central London consumer space – but don’t call it a store...  Continue Reading

• From cleaners to architects – lessons learnt by a serial entrepreneur

  After the emotional sale of her first company, Alex Depledge, co-founder of and CEO of Resi, explains the lessons she has learnt and what she will and will not do again  Continue Reading

• Building a 5G city: Bristol’s valuable lessons for the UK’s digital future

  West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath  Continue Reading

• Private 5G networks: Are they the right choice for you?

  The concept of dedicated private mobile networks for large enterprises is not a new one, but with the advent of ultrafast 5G networks, they are starting to attract more interest  Continue Reading

• What 5G applications will transform your business?

  The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard?  Continue Reading

• APAC buyer’s guide to human capital management software

  More Asia-Pacific organisations are turning to HCM software to recruit, engage and retain a new breed of employees who increasingly expect personalised services from HR teams  Continue Reading

• Securing your mobile estate – best practice for CIOs

  The prevalence of mobile devices in every part of daily life is shaping how enterprises make choices about software and network infrastructure, but how do businesses go about securing these vast new endpoint estates?  Continue Reading

• Facebook’s privacy game – how Zuckerberg backtracked on promises to protect personal data

  Facebook promised its users privacy then quietly abandoned its promises in pursuit of profits. Now it faces antitrust regulation  Continue Reading

• How to get the basics of mobile device management right the first time

  When adopting mobile device management, there are often fears around implementation and whether or not the strategy is even required  Continue Reading

• Convenience, digitisation and the impact on the physical store

  Digital technologies and the need for convenience have changed the way consumers shop, but what will this mean for the purpose and size of physical stores?  Continue Reading

• How retail store technology is filling the ‘imagination gap’

  Retailers are using in-store technology to reduce the time between shoppers’ consideration phase and purchase, but how is it engaging them and triggering conversions?  Continue Reading

• Cutting employees some Slack: The rise of messaging apps in retail

  Slack’s 2019 stock market debut raises the profile of enterprise collaboration software, but what options do retailers have in this space and how are they using the technology?  Continue Reading

• Rehumanising healthcare through technology

  Tech companies internationally are offering innovative ways to access niche healthcare services that promise to ease patients’ fears about the use of technology over humans  Continue Reading

• Mobile phones and health: is 5G being rolled out too fast?

  European countries are rolling out 5G mobile communications at breakneck speed as they seek to gain a competitive edge over the US and Asia. But some scientists have raised questions about the effects of 5G mobile phone radiation on public health ...  Continue Reading

• 5G in ASEAN still a way off despite optimism

  Spectrum is yet to be assigned in many ASEAN nations, while applications and services are still being tested in pilot projects across the region  Continue Reading

• The nightmare driving test: How to make sure self-driving cars are safe

  Simulating realistic environments using deep learning to enable self-driving cars to learn the rules of the road will prove more useful than any amount of real-world practice. We find out why, and meet the people doing something about it  Continue Reading

• Security without borders

  Perimeterless security offers a way to secure each point of connectivity and every device, rather than relying on perimeter protection  Continue Reading

• Interview: Andy Berks, digital product director, Asos

  Asos’s digital product director Andy Berks talks about how the online retailer has used AI and machine learning technologies – and why the needs of the customer have to come first  Continue Reading

• Ready, headset, go: Retailers racing ahead with VR for staff training

  Has virtual reality found its prime retail user case as a staff training tool? Recent moves from Costa Coffee and Walmart suggest it has  Continue Reading

• What does the 802.11ax wireless standard mean for your network?

  The publication of the 802.11ax standard will pave the way for the next generation of wireless technology, but what does it mean for enterprise networks?  Continue Reading

• Fashion retail’s sustainability challenge and how technology can help

  UK fashion retailers were grilled in Parliament last month on sustainability, so how might technology like blockchain or online recommendation tools help as they look to improve their green credentials?  Continue Reading

• Nike and Zara drive fashion retail’s self-service future

  New store openings from Nike and Zara show it is not just in grocery stores where self-service technology is impacting retail.  Continue Reading

• CIO interview: Tamara Lohan, founder and CTO of Mr & Mrs Smith

  Head of technology and co-founder of luxury travel firm Mr & Mrs Smith explains how the firm is revamping its technology to provide customers with a seamless experience  Continue Reading

• Mobile-first strategy rings true for jeweller

  Mobile has played a key role in how London jeweller Taylor & Hart has changed the rules for buying a ring  Continue Reading

• Doorstep challenge: How retailers are innovating on delivery and fulfilment

  Every retailer selling online in 2018 needs great shipping options for customers who have got used to an expanding list of choices. How are some retailers developing the proposition, and where does technology fit into the equation?  Continue Reading

• Employers turn to wearable technology to help staff manage work-life balance

  Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work  Continue Reading

• The use cases, challenges and benefits behind retail AI

  Retailers have been collecting customer data for years, and with AI technology now available to help them use it effectively, they’re jumping at the chance – but what challenges lie ahead?  Continue Reading

• Sustainability and the smartphone: How to give your old device a second life

  Find out what happens to your smartphone after you’re finished with it and why you should commit to the circular economy  Continue Reading

• The value of unified endpoint management

  Given the diversity of devices people can use for work, IT needs to look at how it can unify device security  Continue Reading

• How to make sense of desktop as a service

  Does it make sense to move the desktop to the cloud? We look at DaaS and VDI  Continue Reading

• PCs shape up for the digital workplace

  The digital workplace demands increasing functionality, mobility and connectivity. We look at how desktop IT is changing  Continue Reading

• How APAC enterprises and telcos are preparing for 5G

  From Singapore to Tokyo, enterprises and mobile operators across Asia have been readying themselves for the next big leap in mobile connectivity that promises to speed up business operations and improve lives  Continue Reading

• Amazon, Toys R Us and a tale of two technology approaches

  Many factors contributed to the collapse of Toys R Us, but did a partnership with Amazon at the turn of the millennium play a part in its eventual demise?  Continue Reading

• How to find the right mobility strategy for your SME

  Small businesses still need a strategy to make the most of mobility, so what should business owners look out for?  Continue Reading

• Retail legacy systems: how can we overcome them?

  With technology adoption changing the retail landscape, many retailers are left with legacy systems. We look at how they are dealing with them in today’s digitally led environment  Continue Reading

• ASEAN’s growing appetite for unified communications

  Led by enterprises in Singapore and Malaysia, adoption of unified communications tools is expected to grow with the surge in demand for cloud-based and hosted offerings  Continue Reading

• How to make the leap from traditional bank to digital bank

  To compete effectively in an increasingly digital financial landscape, conventional banks need to build greater efficiency, value and trust through technology  Continue Reading

• The walking dead: Is there life left in 4G mobile networks?

  These days, 5G grabs all the hype and headlines, but 4G still has plenty more to give. It’s a good thing, too, as operators have no choice but to sweat their assets  Continue Reading

• Why the browser is the computer

  When he was CEO of Sun Microsystems, Scott McNealy once said that the network is the computer. Today, users spend most of their time in a browser  Continue Reading

• Have traditional banks weathered the fintech challenge?

  How will the financial technology-based challenger banks evolve as the traditional retail banking industry ups its digital game?  Continue Reading

• The future of 5G mobile networks: support and development

  In the second part of our exploration of the 5G market, we find out how UK plc is innovating around 5G mobile networks, and ask what lies in store at Mobile World Congress in Barcelona  Continue Reading

• Getting a handle on mobile security in your enterprise

  Everyone now has a mobile device at work, so how can enterprises ensure they are secure?  Continue Reading

• Chrome OS: Why it may be time to approach desktop IT in a different way

  The managed desktop has been running for nearly 20 years. Surely there must be a better way? We investigate  Continue Reading

• The great 5G bake-off: where are we and where are we going?

  With Mobile World Congress 2018 a week away, early 5G network standards formalised and tests up and running at the Winter Olympics, we assess the state of 5G, and what's needed to kick-start commercial roll-outs  Continue Reading

• Smart security: Go beyond the basics with biometrics

  With smartphone makers offering new features such as biometrics, there are lots of options available to businesses when putting mobile security into practice  Continue Reading

• Organised thinking builds app success

  We look at how large enterprises can create an efficient organisational structure for mobile app development  Continue Reading

• Developers at the mobile edge

  We look at the challenges and opportunities to be found in creating mobile apps for an expanding array of devices  Continue Reading

• UK sale of surveillance equipment to Macedonia raises questions over export licence policy

  The UK approved an export licence for the sale of surveillance equipment to Macedonia – while the country was engaged in an illegal surveillance programme against its citizens. A senior minister was consulted on the decision  Continue Reading

• Is the Budget enough to drive post-Brexit success for UK?

  The chancellor has delivered an innovation and technology-laden Budget, but has it eased the tech industry’s fears about Brexit?  Continue Reading

• ASEAN firms warming up to enterprise mobility amid roadblocks

  From startups to postal companies, organisations across the ASEAN region see mobility as strategic to their businesses, even as they face headwinds such as security and talent shortages  Continue Reading

• CIO interview: How River Island is using cloud to fend off its fast fashion competitors

  River Island's CIO, Doug Gardner, discusses how embracing cloud, online and mobile devices is driving sales in its high street stores  Continue Reading

• Hard work, big prize: Bristol is shaping what it means to be a smart city

  Two-and-a-half years after the ambitious Bristol is Open smart city project launched, we return to the West Country to explore how things are progressing, and find out what has been learned  Continue Reading

• Australia's holistic approach to enterprise mobility

  As one of the most progressive markets in the Asia-Pacific region, Australia is taking a more proactive approach towards enterprise mobility  Continue Reading

• Brexit uncertainty dominates UK’s digital conversation

  Uncertainty over the impact of Brexit dominated conversations at TechUK’s second annual Supercharging the Digital Economy event. Can technology really lessen the impact?  Continue Reading

• Malaysian women making their mark in IT

  There is no limit to what women can achieve in Malaysia’s IT industry, as a small but growing group of prominent women IT leaders in the country has found  Continue Reading

• Where the device hits the network – a mobile device management update

  As business becomes increasingly mobile, we look at the latest trends in mobile device management to give businesses the edge  Continue Reading

• How retailers are using technology to remain relevant

  From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers  Continue Reading

• Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix

  Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans  Continue Reading

• Can fixed wireless access fix business connectivity problems?

  Fixed wireless access is being touted as a panacea for poor network connectivity, but is it a viable solution, and what are the benefits for businesses?  Continue Reading

• Data takes to the road - the technology behind the Tour de France

  The world's greatest cycle race is transforming its relationship with fans thanks to internet of things, data analytics and machine learning technologies  Continue Reading

• WLAN casts net wider as demand grows

  Wireless local area networking has become a vital part of the IT infrastructure. Computer Weekly looks at the challenges of delivering it  Continue Reading

• The supply chain’s growing importance in modern retail

  Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment  Continue Reading

• Bring the cup home: mobile holds key to UK’s America’s Cup challenge

  Computer Weekly visited the Land Rover BAR sailing team in Portsmouth to find out how mobile innovation may help bring the America’s Cup back to the UK for the first time since 1851  Continue Reading

• Cloud, AI and security driving network monitoring industry

  We explore the latest developments and trends in enterprise network monitoring and management  Continue Reading

• Enterprise wireless: trends and developments in 2017

  What will be the main developments in wireless this year and what challenges will this bring to enterprises?  Continue Reading

• MWC 2017: How virtual reality could be the next big thing for healthcare

  Consumer virtual reality was again a hot topic at Mobile World Congress in 2017, but the technology is now advanced enough that use cases are emerging in other sectors. The IEEE’s Wendy Powell reveals how virtual reality could transform healthcare  Continue Reading

• Build mobile experiences that drive engagement

  Mobile experiences throw open the door to new opportunities for firms to win, serve and retain customers  Continue Reading

• Making mobile apps work

  Mobile users have high expectations, and there is no such thing as one size fits all. We look at how this affects mobile app development  Continue Reading

• At IBM’s Watson lab, customers marry the power of AI with the IoT

  IBM formally inaugurated its Watson Internet of Things headquarters in Munich, Germany in February, and Computer Weekly went to meet the customers and partners who are using Watson AI to deliver on the promise of the IoT  Continue Reading

• Australia a hotbed for data analytics

  Market for technologies that help organisations make sense of vast volumes of data is hotting up Down Under  Continue Reading

• The changing shape of mobile apps

  We find out how organisations can gain the agility they need to keep pace with mobile app innovation  Continue Reading

• CW500: The journey to successful enterprise collaboration

  Implementing a mobile collaboration strategy may give your organisation a huge boost in morale and productivity, but it’s not easy to achieve  Continue Reading

• Navigate to unified workspace success

  To remove barriers to workforce mobility, CIOs need to deliver the right apps and information to the right user, on the right devices  Continue Reading

• Cutting the cable: why industry is turning to wireless

  Wireless networking technology is heading out of the office and the living room, and on to the factory floor. We explore the trend  Continue Reading

• CW@50: The next 50 years

  As Computer Weekly celebrates its 50th anniversary, we look ahead to what we might be writing about in another 50 years from now  Continue Reading