In Depth
In Depth
Collaboration software and productivity software
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Digital twins will change operations with use cases across industries
Digital twins are busily replicating real-world objects, processes and environments in the metaverse. Industrial and commercial applications are manifold, because the use potential of such digital twins is virtually unlimited, but technological, ... Continue Reading
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Digital twins to virtualise the world
The industrial metaverse and digital twins are related but are not necessarily the same – so where will digital twins play the most important role? Continue Reading
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How hybrid work patterns change end user computing
While some organisations have mandated that staff return to the office, many places still operate a hybrid policy – we look at the IT admin challenges Continue Reading
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Supporting a hybrid workforce
The now permanent shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT Continue Reading
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Spatial computing redraws the world of work
Immersive technologies such as augmented, mixed and virtual reality are nothing new but next-generation capabilities are coalescing into a spatial computing ecosystem that is set to create a new immersive world of work Continue Reading
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Sowing the seeds of growth through IP communications
One of the largest food processing companies in the US takes to cloud-based communications to bring about agility, mobility, efficiency and productivity gains, as well as cost reductions that are, quite literally, not small potatoes Continue Reading
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Gearing up for the industrial metaverse
With the hype around the metaverse probably at an all-time low since the former Facebook invented it, it could be argued that its potential is at an all-time high. Where will this potential be exploited and though what tools? Continue Reading
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Zoom eyes up European opportunities
Zoom boasts a range of communications and collaboration products, and this portfolio is evolving into a broader-based business platform of interest to the enterprise market, with Europe set to be centre stage in this evolution Continue Reading
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Immersive technologies advance training and design
Building on a similar discussion on the emerging metaverse at the iconic cultural event a year ago, this year’s SXSW saw a select group of experts discuss how immersive technologies could be a driver for future societies Continue Reading
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Networking a reconfigured workspace
We find out how one company has optimised its network to support a post-pandemic work environment Continue Reading
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Culture eats technology in digital transformation
Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading
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Building culture within collaboration to make hybrid work pay
As hybrid working evolves, some firms are struggling to support non-office-based workers and management is unclear of its new responsibilities. What is being done to address this evolution? Continue Reading
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Freeing the hybrid workforce from quiet constraint
The rapid shift to hybrid working may be contributing to the trend of 'quiet constraint'. We look at how technology can be applied to really work for a distributed workforce Continue Reading
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What do the US’s new software security rules mean for UK organisations?
The White House announced recently that all software supplied to the US government and its agencies needs to be secure, so what does this mean for the UK and EU security sectors? Continue Reading
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Hybrid working: Preventing damage to company culture
The hybrid working model is still a work in progress, and most employers are at an early stage in learning and finding their way towards achieving its benefits Continue Reading
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Holding the line in the world of hybrid work
The role of line managers is evolving and changing as the shift towards hybrid working increases, and it would appear the secret to success in a hybrid context is to treat all staff members as if they were working remotely, even if they are based in... Continue Reading
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A new design for the new world of work
Widespread forecasts at the height of the pandemic about the death of the office have largely failed to come to pass, but its role is definitely changing as part of a wider, but as yet still mainly experimental, shift to hybrid working Continue Reading
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The state of Australia’s national broadband network
Australia’s national broadband network promises to improve broadband connectivity across the country but has been plagued by pricing issues. Here’s a look at where it is today and what lies ahead Continue Reading
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Evolution of unified comms services
Post-pandemic ways of working are forcing organisations to rethink their comms – we look at the growth in cloud-based services to support hybrid working Continue Reading
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CPaaS – a technology for the future
There is a received wisdom that as businesses flock towards the cloud, they are looking for a single platform on which to manage all their communication needs, leading to boom times ahead for communications platform as a service Continue Reading
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Next generation of collaboration and communication services
Future comms systems may look and feel rather different from what exists today – we look at the journey for communications services Continue Reading
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Positive benefits in the new experience economy
While creating a positive employee experience (EX) has been on the agenda of companies for years, the concept – and that of the experience economy in general – has come of age in the Covid-defined working arena Continue Reading
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Ratcheting down the tension in the hybrid world
Employers who reject the trend towards adopting more flexible, hybrid ways of working may struggle with staff retention - and CIOs have more to win or lose than most in a hybrid world Continue Reading
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Retail’s staff engagement and happiness problem – can tech help?
Keeping staff engaged, motivated, connected and content is no easy task for retailers, but the industry is exploring new tools and techniques to improve the workplace Continue Reading
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Hybrid working in the metaverse
Few topics have attracted more headlines over the past year than hybrid work and the metaverse. How can these realities fit together and become productive in the new normal of work? Continue Reading
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Finland brings cryostats and other cool things to quantum computing
Not only is Finland the clear leader in refrigeration technology for quantum computers, but it also leads in fundamental research into the underlying quantum information theory Continue Reading
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What does 2022 have in store for hybrid working?
The Omicron coronavirus variant has brought a return of working restrictions. Can we be optimistic about the resilience of organisations as they try to get the best out of their workforce? Continue Reading
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Avoiding the two-tier workforce in the third workplace
The new world of hybrid working is sometimes referred to as the third workplace. Yet just as firms are having to deal with the ‘great resignation’, they are in danger of unwittingly creating a two-tier workforce Continue Reading
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The developing metaverse: Commercial realities of extended realities
The metaverse is almost certain to become a highly competitive commercial playground, if not battlefield. It will likely not only establish highly profitable markets but also lead to high-profile failures Continue Reading
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Ensuring hybrid work works in the new normal
The hybrid business is becoming a reality, but how can firms ensure a positive employee experience and learn how to identify and manage risks? Continue Reading
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IT’s role in sustainability for a resilient supply chain
A circular economy is among the long-term measures needed to combat climate change. This requires data transparency across supply chains Continue Reading
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How companies are rethinking digital customer experience in wake of pandemic
The Covid-19 pandemic has exposed much digital rhetoric as hollow, as companies are now rethinking the digital customer experience, leveraging instant messaging and other tools Continue Reading
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First priorities for the third workplace
Almost 18 months since Covid-19 caused an almost overnight pivot to home working for many firms, hybrid working seems here to stay for knowledge workers. But the role of the 'third workspace' is not yet entirely clear Continue Reading
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Five ways to ensure remote working security and compliance
A mix of on-site and remote working has become a fact of life for many organisations. We look at five key things you should consider to ensure compliance and security Continue Reading
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Revolutionising communication and collaboration for the hybrid world
As hybrid working looks set to become the norm in the post-Covid world, the lessons learned during lockdown will need to be applied. However, firms will have to overcome the limitations of current communication and collaboration tools Continue Reading
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Getting ready for the new normal of hybrid working
Many companies are preparing to return to offices for the first time since the UK’s first lockdown began, but the office environment will look very different to a year ago. With some workers looking forward to returning to the office and others ... Continue Reading
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The right tech choices for hybrid workers
Various studies give a mixed reaction to businesses returning to office work, but what is apparent is that support for remote working will continue Continue Reading
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How to support a hybrid workforce
As the economy opens up, organisations are rethinking the idea of office-based work – and a more flexible approach is on the cards Continue Reading
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How AI and automation drive better customer service
Forrester analysts explore the benefits of combining artificial intelligence with automation Continue Reading
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Being the brand: Virgin takes SD-WAN to the next level
Companies are increasingly turning to software-defined wide-area networks to address the needs of remote workforces Continue Reading
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Trends in collaboration technologies
Making predictions for anything in these Covid-defined times can leave even the most switched on feeling foolish Continue Reading
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Three approaches to remote collaboration for home workers
The coronavirus has led to working from home being the ‘new norm’. We look at how collaboration technologies could work in the long term Continue Reading
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SD-WAN keeps Darling Ingredients on the table through Covid-19 pandemic
For some businesses, the Covid-19 pandemic and the resulting need to support mass remote working will have accelerated something they began working on some time ago. Darling Ingredients is one such firm, whose SD-WAN roll-out puts it in good stead ... Continue Reading
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How the supply chain is handling Covid-19
Cost-cutting habits have left supply chains chasing their tails in the wake of the pandemic. We take a look at how they’re coping Continue Reading
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Covid crisis shifts supply chain management from efficiency to resilience
Supply chain management seems to be changing profoundly as the coronavirus pandemic unfolds, possibly shifting from an economy of efficiency to resilience, harnessing trading networks, machine learning and robotic process automation Continue Reading
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Collaboration technology is breeding burnout – keep it real
The Covid-19 pandemic has inevitably caused the use of collaboration platforms to spike. But as fatigue sets in, organisations try to keep their use cases focused Continue Reading
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Constructing the future for engineering – finding the right model where one size does not fit all
Design and engineering has rapidly evolved to be all about interconnected devices. We see how one of the leading manufacturing software suppliers is meeting the challenge Continue Reading
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Coronavirus: Retailers reach for tech to keep staff connected in the crisis
From fast-tracking home-working strategy, to conducting training and board meetings virtually, read about how retailers are keeping staff connected during the Covid-19 coronavirus crisis Continue Reading
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Australian firms soldier on amid Covid-19 outbreak
From the largest financial institutions to small companies, Aussie firms have been dialling up their use of technology tools to keep their businesses humming during the coronavirus pandemic Continue Reading
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How APAC firms are coping with the Covid-19 outbreak
The air of change looms large in companies operating in the Asia-Pacific region, with some doing better than others in keeping the lights on amid the coronavirus pandemic Continue Reading
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Coronavirus: How app developers large and small are working to help fight Covid-19
Computer Weekly looks at how a range of actors are using technology to help mitigate the various impacts caused by the Covid-19 coronavirus outbreak Continue Reading
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How to optimise remote workforces while tackling loneliness
Remote working is very common in tech companies and IT departments. How can it be managed to optimise productivity and keep employees socially connected to their companies? Continue Reading
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Choose tools to prevent communication overload
Social media platforms can improve collaboration, but organisations need to be careful not to swamp staff with messages Continue Reading
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Rise of the machines: How AI is changing unified communications
Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead Continue Reading
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The changing face of enterprise collaboration
Enterprises are turning to social platforms to optimise communication among their workforces. Computer Weekly looks at some examples Continue Reading
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Exploring UCaaS: The main benefits for enterprises
Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Continue Reading
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Cutting employees some Slack: The rise of messaging apps in retail
Slack’s 2019 stock market debut raises the profile of enterprise collaboration software, but what options do retailers have in this space and how are they using the technology? Continue Reading
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Software requirements for international aid go beyond cloud and apps
Aid workers in extreme situations don’t always have stable access to the software they need over the cloud. Find out how they work around this Continue Reading
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Chromebooks and G Suite: a good working alternative
We look at Chromebooks as collaboration clients, both in Google-oriented and mixed-platform environments Continue Reading
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Focus on content collaboration strategies
Content collaboration platforms can enable businesses to create an agile and modern digital workplace Continue Reading
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Has collaboration software wrought perilous communication overload?
A new generation of collaborative software, such as Slack and Microsoft Teams, could prove a knowledge management boon. But does it have a dark side of communication overload? Continue Reading
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How Australian enterprises are unifying business communications
Business leaders and experts in rolling out unified communications tools in Australia stress the importance of change management and employee consultation to avoid digital white elephants Continue Reading
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ASEAN’s growing appetite for unified communications
Led by enterprises in Singapore and Malaysia, adoption of unified communications tools is expected to grow with the surge in demand for cloud-based and hosted offerings Continue Reading
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In the know: how a digital workspace can drive innovation
In a digital world, engaged employees can support innovation using a new generation of tools that leverage behavioural science and more Continue Reading
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The death of the mainframe is greatly exaggerated, says CA
With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
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CW@50: Spreadsheets and ERP – 50 years of software coding business
Business software has been a rich field for IT professionals over the past five decades, and we are on the cusp of a new era of customers rolling their own for competitive advantage Continue Reading
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How to free your business and staff with self-service
Introducing self-service IT can improve efficiency and hand control to the employee – so long as it’s done right Continue Reading
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Next‑generation CIOs: The changing role of IT leaders
The position of CIO is changing and there are more people in the role from less technical backgrounds than in the past Continue Reading
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Case study: Philips takes agile approach to building bridges between business and IT
Dutch technology giant talks up the success of its attempts to embrace agile IT delivery methods, and how it's shaping future customer engagements Continue Reading
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Five critical actions CIOs should take to improve the customer experience
Actions include upgrading IT roles, amending measurements, structural changes and a cultural shift from internal to external Continue Reading
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Digital customer experience: Beyond the website
Organisations are faced with the challenge of delivering their customers with an online experience that goes far beyond just a website Continue Reading
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Benchmarking social business and collaboration tools
A complete social business strategy requires more than publishing social media guidelines for employees. CIOs need to rethink the enterprise as a social ecosystem Continue Reading
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Social media for communication inside the enterprise
Companies have long used social media technology such as Facebook and Twitter to reach more customers – but how are businesses using it internally? Continue Reading
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Choice and ease of use: key elements of a good app store
Companies need to focus on individual user requirements and make sure their app store delivers the right tools for the right job Continue Reading
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No more email? Why companies are turning to collaboration technology
Collaboration technologies are helping companies improve their employees' work-life balance Continue Reading
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A guide to WebRTC
Real-time communications standards aim to help more users speak with ease over the internet. Computer Weekly looks at how the systems work Continue Reading
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Big data journalism exposes offshore tax dodgers
How journalists harnessed big data to challenge offshore financial secrecy Continue Reading
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RightNow: Oracle and next-generation CRM
In his opening keynote presentation at the RightNow Summit 2011 in Newport, Greg Gianforte, RightNow founder and chief executive officer, presented his view of device-aware CRM. Continue Reading