In Depth

In Depth

Big data analytics

• Servitisation: What it is and how it can transform companies

  The idea that every product-based company needs to put service first is a radical shift in how businesses organise themselves. Is it more than rhetoric?  Continue Reading

• An IT operating model for the digital age

  Enterprises need to form cross-functional teams and give them the mandate to work together towards a single goal  Continue Reading

• Why AI must move beyond pattern-matching

  Artificial intelligence and deep learning have revolutionised applications such as computer vision, but more complex problems require a different approach  Continue Reading

• Ethical AI requires collaboration and framework development

  Countries and companies are attending to the ethics of artificial intelligence technology use. Such efforts need to be collectively determined to result in solid frameworks  Continue Reading

• AI elevates predictive maintenance for Kone and ThyssenKrupp

  Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators  Continue Reading

• Currency of data separates leaders from laggards

  With customer data growing in ever-evolving volumes, we look at how companies are using data analytics to stay in control  Continue Reading

• Congolese health workers and patients benefit from Couchbase database

  Belgian public health consulting firm AEDES has worked with a local partner in the Democratic Republic of Congo to deliver a health information management system based on Couchbase  Continue Reading

• How artificial intelligence can aid and replace higher order human creativity

  Much is made of AI augmenting human intelligence with simple automation, but might higher order human creativity go the same way?  Continue Reading

• Silicon Valley startups home in on pressing value from data

  A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics  Continue Reading

• Customer analytics applications add artificial intelligence to reduce market ‘friction’

  Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers  Continue Reading

• Machines delve deep into customer minds

  Deep learning can help customer insight teams advance rapidly in their mission to understand their customers  Continue Reading

• Data Lab CEO Gillian Docherty on how data can boost Scottish economy

  Gillian Docherty, CEO of The Data Lab, outlines the organisation’s mission to turn analytics and artificial intelligence to benefit Scotland’s economy  Continue Reading

• Are you human? How to defeat the bots in e-commerce

  Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods  Continue Reading

• Smart speakers open new windows into customer behaviour for CRM

  Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?  Continue Reading

• Australian organisations unprepared for GDPR

  Faced with the double whammy of complying with Australia’s upcoming data breach notification requirement and Europe’s new data protection regime, Australian firms are behind where they need to be in their compliance efforts  Continue Reading