Essential Guide

IT services and managed services guide

A complete guide to IT services in the UK covering outsourcing, managed service providers and cloud services.


Deciding on whether to utilise IT services, as part of your business strategy, can be a hard decision to make. Firstly you need to decide whether or not IT services will be right for your business, in the long term, and secondly decide which IT services will be better suited for your company.

For example outsourcing may not always save you money, so it is important to do your research on the subject. According to a survey carried out at InfoSecurity Europe 2011, in London, and theRSA Conference 2011, in San Francisco, IT services contracts were costing more than expected for 62% of businesses.

The survey conducted by automation software supplier Lieberman Software found that out of the 500 IT professionals, who responded, a landslide 62% admitted to their outsourcing contracts costing them more than expected, despite turning to the option of outsourcing as a way to cut costs. Of these, 27% said costs were significantly higher when they included outsourcing as part of their IT strategy.

The guide has been designed to support you with decisions about IT services and managed services. Whether you are considering using IT services, currently receiving poor managed services, or outgrowing an existing provider, let this guide be your one-stop resource centre for information and advice on IT services.

This IT services guide covers outsourcing, managed service providers and cloud services.


Outsourcing IT services

Outsourcing is an IT service arrangement where a company provides services for another company that could also be or usually have been provided in-house. Karl Flinders, from Computer Weekly, writes a blog called ‘Inside Outsourcing’ which you might find interesting. His blog covers everything outsourcing, including IT services and managed services.


Outsourcing IT and cloud models serve as carbon emission escape routes

Grab the opportunity to offload data centre carbon emissions with cloud models and through outsourcing IT functions, our expert suggests. Continue Reading


Outsourcing security: Is it the answer for tight budgets?

Outsourcing security can be a good option for companies experiencing a budget crunch. According to a new survey, there are a few specific areas of security that lend themselves to outsourcing. Continue Reading


SMB storage: What can you outsource to cloud storage and backup services?

SMB storage: Cloud storage and backup offer many cost-saving advantages to SMBs, but drawbacks too, so what exactly can you outsource to the cloud right now? Continue Reading


Managed Service Provider

A managed service provider (MSP) provides the delivery and management of network-based IT services, applications, and equipment to enterprises, residences, or other service providers. Another branch of IT services and managed services is Hardware as a Service (HaaS); however this is something that we will not touch upon much in this particular guide. HaaS, in a managed services context, is comparable to licensing. On a subscription basis, a managed service provider will remotely monitor and administer hardware on a client’s sites.


Marks & Spencer signs six-year deal with Logicalis to manage network

UK retailer Marks and Spencer (M&S) has signed a new six-year deal with supplier Logicalis to manage its network infrastructure and provide strategic advice. Continue Reading


One UK school system becomes a managed network monitoring provider

The East Sussex County Council ICT became a managed network monitoring provider for its schools, avoiding WAN-dependent monitoring and allowing schools to buy services as needed. Continue Reading


Cloud computing security threats: CSA issues provider assessment

To streamline the overwhelming process of assessing cloud service provider security, the Cloud Security Alliance has issued a list of security questions organisations can ask their providers. Continue Reading


Five questions to ask disaster recovery service providers

For many companies, disaster recovery (DR) and business continuity (BC) planning are rushed reactions to a disaster. Proactive DR and BC support can be established with relatively little time investment by employing DR outsourcing services. This tip provides five questions you should ask before choosing a DR service provider. Continue Reading

3Cloud services-

Cloud IT Services

A cloud service has three distinct characteristics that differentiate it from traditional hosting and IT services. It is sold on demand, typically by the minute or the hour; it is elastic -- a user can have as much or as little of a service as they want at any given time; and the service is fully managed by the provider (the consumer needs nothing but a personal computer and Internet access). If you’re interested in cloud services has an interesting blog called the Troposphere.


Tate museum group chooses Drupal and cloud hosting for new website

The Tate museum group is scrapping the use of HTML code in favour of open source content management platform Drupal... Continue Reading


UK hosted desktop cloud providers

Find local hosted desktop cloud computing providers to suit your needs in this section of the UK cloud computing providers directory. Thin client technology enables more desktop hosting, and document collaboration and mobile access add appeal for businesses considering cloud options. Continue Reading


Two hospitals share a hosted private cloud

When two hospitals decided to share a hosted private cloud, they both found that productivity doubled – and they didn't have to build it themselves. Continue Reading


Extra negotiation helps firm answer cloud computing security questions

What happens when the CISO has cloud computing security questions, but the contract has already been signed? Find a way to renegotiate, says one consultant. Continue Reading