Deciding on whether to utilise IT services, as part of your business strategy, can be a hard decision to make. Firstly you need to decide whether or not IT services will be right for your business, in the long term, and secondly decide which IT services will be better suited for your company.
For example outsourcing may not always save you money, so it is important to do your research on the subject. According to a survey carried out at InfoSecurity Europe 2011, in London, and theRSA Conference 2011, in San Francisco, IT services contracts were costing more than expected for 62% of businesses.
The survey conducted by automation software supplier Lieberman Software found that out of the 500 IT professionals, who responded, a landslide 62% admitted to their outsourcing contracts costing them more than expected, despite turning to the option of outsourcing as a way to cut costs. Of these, 27% said costs were significantly higher when they included outsourcing as part of their IT strategy.
The guide has been designed to support you with decisions about IT services and managed services. Whether you are considering using IT services, currently receiving poor managed services, or outgrowing an existing provider, let this guide be your one-stop resource centre for information and advice on IT services.
This IT services guide covers outsourcing, managed service providers and cloud services.
Outsourcing IT services
Outsourcing is an IT service arrangement where a company provides services for another company that could also be or usually have been provided in-house. Karl Flinders, from Computer Weekly, writes a blog called ‘Inside Outsourcing’ which you might find interesting. His blog covers everything outsourcing, including IT services and managed services.
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Managed Service Provider
A managed service provider (MSP) provides the delivery and management of network-based IT services, applications, and equipment to enterprises, residences, or other service providers. Another branch of IT services and managed services is Hardware as a Service (HaaS); however this is something that we will not touch upon much in this particular guide. HaaS, in a managed services context, is comparable to licensing. On a subscription basis, a managed service provider will remotely monitor and administer hardware on a client’s sites.
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Cloud IT Services
A cloud service has three distinct characteristics that differentiate it from traditional hosting and IT services. It is sold on demand, typically by the minute or the hour; it is elastic -- a user can have as much or as little of a service as they want at any given time; and the service is fully managed by the provider (the consumer needs nothing but a personal computer and Internet access). If you’re interested in cloud services SearchCloudComputing.com has an interesting blog called the Troposphere.
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