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IT outsourcing
Computer Weekly Editors Blog
There's nothing for government IT outsourcing to learn from Carillion that we don't already know
Editor in chief 18 Jan 2018The demise of construction and services giant Carillion has brought fresh scrutiny of outsourcing in government. Frankly, you could find some event almost every year that brings fresh scrutiny of ...
Fintech makes the world go around
Some CIOs at FTSE listed companies don’t know what robotic process automation is
Emea Content Editor, Computer Weekly 13 Nov 2017Despite millions of pounds being spend on software to automate business processes, known as robotic process automation, some CIOs have never heard of it
An insider's view on the issues, trends and controversies around outsourcing and IT services.
The sad news that outsourcing pioneer Robert Morgan recently died is a great loss to a great many people.I was with Robert a couple of weeks ago so it was a huge shock to hear of his sudden ...
Investigating Outsourcing
Does current IoT technology stack up?
Emea Content Editor, Computer Weekly 19 Dec 2014I recently met Todd Greene, the CEO and founder of PubNub. This is a company that provides a real time data network stream that allows a two way flow of real-time data. Its customers include ...
Investigating Outsourcing
How to assess your tech needs according to Intel Services
Emea Content Editor, Computer Weekly 16 Dec 2014In this guest blog Joel Reid, new business sales leader at Intel Services, explains what brands and retailers need to know when specifying technology in an ever evolving world.Weighing up the ...
Investigating Outsourcing
Expert guide to multi-sourcing IT in government
Emea Content Editor, Computer Weekly 24 Nov 2014Last week this blog featured a guest post about Service Integration and Management (SIAM). A colleague also wrote a story about the challenges facing HMRC when it splits up its Aspire contract with ...
Investigating Outsourcing
So what is the value of SIAM?
Emea Content Editor, Computer Weekly 14 Nov 2014With the large number of different suppliers, offering IT for businesses, with trends like cloud computing and the consumerisation of IT this will increase further. Although multi-sourcing is ...
Investigating Outsourcing
Are Indian suppliers IBM Global Services' biggest threat?
Emea Content Editor, Computer Weekly 03 Nov 2014India's IT services industry has grown fast, but who would have thought that TCS is now IBM Global Services' biggest threat.That's what one management consultant told me last week. I was writing an ...
Investigating Outsourcing
Is HP lining up the sales of the shell of EDS?
Emea Content Editor, Computer Weekly 27 Oct 2014HP's decision to split the company in two, with its consumer computing and printing departments separated from its software, business servers and IT services operations.The IT giant is not shy to ...
Investigating Outsourcing
Capgemini to breed pigeons for messaging strategy
Emea Content Editor, Computer Weekly 03 Oct 2014This week Computer Weekly wrote an article about Capgemini's 2014 World Payments report.The report, which was carried out by Capgemini and RBS, does just as it says on the tin and looks at the ...
Could the creation of a tablet that business love but dare not speak its name as a corporate device be Apple's greatest gift to Microsoft?I was chatting with a contact today about the company he ...
Investigating Outsourcing
More insights not more data
Emea Content Editor, Computer Weekly 15 Sep 2014It is hardly surprising that businesses are obsessed with data. The online activity of consumers is constantly tracked whether at home or on the move. Businesses want to know what people want and ...
Investigating Outsourcing
Scotland's independence will open new market to outsourcing
Emea Content Editor, Computer Weekly 10 Sep 2014Imagine all the new IT contracts up for grabs when an independent Scotland starts putting together its public bodies.Scotland shares over 200 institutions as part of the UK, which might have to be ...
Investigating Outsourcing
What's all the worry about? The cloud is more secure
Emea Content Editor, Computer Weekly 01 Sep 2014In the on-premise versus in the cloud debate it is always the subject of security that swings people in favour of on-premise. People feel safer if their software is on their own premises, but does ...
Investigating Outsourcing
Are banks building an IT services community to support their digital drive?
Emea Content Editor, Computer Weekly 28 Aug 2014The big banks are throwing money and advice at small IT firms in the digital financial services start-up sector.While there is a strong argument that investing in start-ups in the digital sector is ...
Investigating Outsourcing
Large IT suppliers are using small suppliers to buy their drinks
Emea Content Editor, Computer Weekly 08 Aug 2014Large IT service providers are hanging around off licenses to get small IT suppliers to buy their cans of larger.Well sort of. The UK government has set lots of targets for departments to get them ...
Investigating Outsourcing
Controversial immigration loophole under legal spotlight
Emea Content Editor, Computer Weekly 06 Aug 2014A court case that I covered this week could bring the immigration strategies of overseas businesses into the spotlight. Intra Company Transfers are used by multi-national businesses to bring staff ...
Investigating Outsourcing
Can social media giants move money around better than banks?
Emea Content Editor, Computer Weekly 29 Jul 2014I have written quite a lot about the new competitors in financial services. Large internet companies as well as social media giants are looking into how they can provide transactional financial ...
Investigating Outsourcing
New world order of the cloud services
Emea Content Editor, Computer Weekly 18 Jul 2014Cloud computing is having a massive impact on the supplier landscape. The concept of pure cloud computing would reduce the relationship between a business and supplier to something like the ...
Investigating Outsourcing
Is Malaysia a safe option for a South East Asian business services hub?
Emea Content Editor, Computer Weekly 16 Jul 2014About three years ago I met up with Vijayaratnam Tharumartnam who is a director at the Malaysian IT Initiative (MSC), an organisation supporting Malaysia in attracting foreign investment.I met him ...
Investigating Outsourcing
Bank branches to become the place to complain about online services
Emea Content Editor, Computer Weekly 11 Jul 2014Interesting move from Barclays to retrain 6,500 cashiers to enable them to help customers manage their finances rather than just processing transactions. In reaction to the explosion in digital ...
Investigating Outsourcing
London Stock Exchange outsources to outsource
Emea Content Editor, Computer Weekly 10 Jul 2014IT outsourcing has moved way beyond just cutting the cost of internal IT and now finds itself as an important mechanism for businesses to generate new business lines.Gone are the days that a ...
Investigating Outsourcing
Public sector dominates outsourcing but private sector shows it the way with small contracts
Emea Content Editor, Computer Weekly 07 Jul 2014The latest figures from ISG show that the UK public sector has spent a lot more on IT outsourcing and BPO that the private sector over the last two years.This makes sense because the government has ...
Investigating Outsourcing
Diversity of service not volume the way forward for IT services in new world
Emea Content Editor, Computer Weekly 04 Jul 2014I recently met up with Indian supplier NIIT and found it interesting to see how diverse its business strategy is, for a relatively small firm.It is always interesting to hear that some small firms ...
Investigating Outsourcing
What could IT outsourcers do in the UK to improve their names?
Emea Content Editor, Computer Weekly 03 Jul 2014Outsourcing companies, including IT service providers, are an easy target for politicians when orating.Despite many of the said speakers being only too willing to get tax payers to fund their ...
Investigating Outsourcing
Watch out for a business harnessing your personal data bubble
Emea Content Editor, Computer Weekly 02 Jul 2014You can't do anything without producing data these days. Even the morning jog is no longer a private affair but one that gives you and potentially businesses information about you and your ...
Investigating Outsourcing
What can Poland's STEM culture teach the UK?
Emea Content Editor, Computer Weekly 26 Jun 2014Eastern and central Europe are hotspots for IT services. There is a long legacy of IT skill in countries in the region with a lot of this related to the former Soviet Union, where these technology ...
Investigating Outsourcing
Government should get tough over G-Cloud
Emea Content Editor, Computer Weekly 24 Jun 2014Last week I wrote an article about the lack of take-up of G-Cloud services by county councils.This followed the results of a Freedom of Information (FOI) request revealed that less than 1% of the ...
Investigating Outsourcing
Why is G-Cloud yet to fully achieve its objective?
Emea Content Editor, Computer Weekly 18 Jun 2014The G-Cloud is the government's appstore, designed to make it easier for the public sector to buy software. It is also a strategy to cut the costs. There is a long way to go as the public sector is ...
Investigating Outsourcing
Is SIAM a dangerous poacher turned gamekeeper scenario in IT?
Emea Content Editor, Computer Weekly 17 Jun 2014Service Integration and Management or SIAM as it is referred to is in vogue. With large numbers of suppliers offering different services and a propensity for CIOs to multisource makes supplier ...
Investigating Outsourcing
Could CSC appointments be a new era in the UK for a sleeping giant?
Emea Content Editor, Computer Weekly 16 Jun 2014CSC is a big player in IT services yet I don't hear that much about them. It is a company that has been shrouded in controversy due to its failed NHS contract.CSC wrote off the entire $1.5bn it had ...
Investigating Outsourcing
Is the traditional mobile operator model broken?
Emea Content Editor, Computer Weekly 13 Jun 2014I was at a briefing with Truphone yesterday when it presented an update of its business, had a customer presentation and announced some research.The research is not being made public until next ...
Investigating Outsourcing
Indian tier two IT supplier MindTree is coming of age
Emea Content Editor, Computer Weekly 11 Jun 2014I first met with an Indian IT supplier called Mindtree in 2010. At the time I was trying to find out more about some of the smaller IT service providers in India. One of its founders was a man ...
Investigating Outsourcing
Two thirds of BPO engagements do not include innovation and transformation
Emea Content Editor, Computer Weekly 10 Jun 2014BPO is lagging behind when it comes to digitalisation. Two thirds of engagements are still about moving a business process to an external supplier that can do it for less, with no transformation or ...
Investigating Outsourcing
BG Srinivas is leaving Infosys
Emea Content Editor, Computer Weekly 09 Jun 2014I wouldn't normally do a blog about a senior IT executive leaving a company, but I am making an exception for BG Srinivas, who resigned his post of president of Infosys recently.BG has been a good ...
Investigating Outsourcing
Cyber-criminals have the financial strength flexibility to beat enterprise IT security
Emea Content Editor, Computer Weekly 03 Jun 2014IT security teams within businesses face the prospect of protecting their systems against cyber-criminals that spend more on devising their attacks than they spend on securing them.Even the biggest ...
Investigating Outsourcing
What went wrong with Ticketmaster for Glasgow 2014 online ticket sales?
Emea Content Editor, Computer Weekly 20 May 2014I have been following the Glasgow 2014 Commonwealth Games ticketing website debacle. Last Tuesday the ticket site, run by Ticketmaster UK, went down after huge demand caused unacceptable waiting ...
Investigating Outsourcing
Ukraine IT industry isolated from political tension and ready to fuel economic growth
Emea Content Editor, Computer Weekly 06 May 2014I had an interesting meeting with Torben Majgaard, CEO at Ukraine based IT services firm Ciklum. He is a central figure in a movement within the Ukrainian IT that wants the IT sector to support ...
Investigating Outsourcing
Ten questions to ask a cloud supplier before moving your IT
Emea Content Editor, Computer Weekly 02 May 2014Cloud computing has been hijacked by the IT suppliers. Let's face it people have been accessing applications via web browsers for a long time. OK strictly speaking the cloud is multitenant, pay as ...
Investigating Outsourcing
Is the dirty end of IT outsourcing where the money is?
Emea Content Editor, Computer Weekly 30 Apr 2014Back in the day all IT services firms were talking about the importance of increasing margins by offering services on top of services. Many years ago when I worked in the IT channel press everybody ...
Investigating Outsourcing
Steria and Sopra merge to get on more supplier lists
Emea Content Editor, Computer Weekly 15 Apr 2014Interesting story last week that two of France's IT service providers have come together in a "friendly" merger that will cut costs and probably more importantly make them more attractive to ...
Investigating Outsourcing
Could Facebook/bank destroy the retail banking giants?
Emea Content Editor, Computer Weekly 15 Apr 2014I have written a few articles recently about how large internet companies like Google, Facebook and Twitter could be the biggest threat to retail banks for many of their services.Facebook is moving ...
Investigating Outsourcing
I hope Amazon's pay as you go cloud is easier to cancel than Lovefilm
Emea Content Editor, Computer Weekly 09 Apr 2014Could cancelling Lovefilm subscriptions be the only blemish on Amazon's almost dreamlike customer services?I recently wrote an article on this blog about Amazon Web Services. The article was about ...
Investigating Outsourcing
Could IT arise from the Ukraine turmoil stronger?
Emea Content Editor, Computer Weekly 08 Apr 2014I was one told by someone that It suppliers have an attitude of "any news is good news." What they meant is if a journalist is writing about you in a reputable magazine it is good news even if the ...
Investigating Outsourcing
CIOs are in a state of flux but it's just cultural
Emea Content Editor, Computer Weekly 04 Apr 2014Technology is changing. The consumerisation of enterprise IT is putting pressure on CIOs to change how they operate.So how do CIOs retain relevance in a world where business executives buy their ...
Investigating Outsourcing
High Performance Computing on demand attracts SME interest
Emea Content Editor, Computer Weekly 02 Apr 2014High performance computing in the cloud will make supercomputing a possibility for companies of all sizes.I have written about the attraction of public clouds such as Amazon Web Services for raw ...
Investigating Outsourcing
OFT's thinly veiled report to Tories that capitalism doesn't work
Emea Content Editor, Computer Weekly 26 Mar 2014Milton Friedman will be turning in his grave as a report published this week seems to imply that his laissez-faire economic stance doesn't work. The OFT's report into government procurement of IT ...
Investigating Outsourcing
Could Switzerland's IT services sector banish its Cuckoo Clock Image?
Emea Content Editor, Computer Weekly 25 Mar 2014As Orson Welles in the Third Man said: "In Switzerland they had brotherly love - they had 500 years of democracy and peace, and what did that produce? The cuckoo clock."Continuing the film theme, ...
Investigating Outsourcing
Freedom of Information laws to extend to IT outsourcers
Emea Content Editor, Computer Weekly 21 Mar 2014It looks like the government will soon extend the Freedom of Information Act to private companies including IT suppliers to government.A recent Public Accounts Committee (PAC) report into ...
Investigating Outsourcing
Ukrainian IT industry calls on new government to invest time and money in it, despite troubles
Emea Content Editor, Computer Weekly 10 Mar 2014With all that is happening in the Ukraine it is easy to forget that the country has international businesses that need some of the government's attention.A contact of mine, Sam Kingston, is heading ...
Investigating Outsourcing
Why do large IT projects fail? Question inspires writer
Emea Content Editor, Computer Weekly 08 Mar 2014A couple of years ago I did a series of blog posts featuring the views of experts on why large IT projects fail. I had 27 experts ranging from academics to IT services experts.I enjoyed the series ...
Investigating Outsourcing
Preferred Supplier Lists (PSLs) are archaic and hold businesses back
Emea Content Editor, Computer Weekly 05 Mar 2014I met up with tier-two Indian IT services firm ITC Infotech for a catch-up on its progress in Europe. Back in June Hardeep Garewal, who is the head of Europe, told me some of the company's plans. ...
Investigating Outsourcing
Every IT services firm wants to be Amazon's friend
Emea Content Editor, Computer Weekly 04 Mar 2014When the name Amazon comes up in a conversation with an IT services firm there is never a bad word said about the company. Amazon has become the go to company for raw cloud computing resources.Most ...
Investigating Outsourcing
Don't let restrictive policies hold back your BYOD plan
Emea Content Editor, Computer Weekly 03 Mar 2014With BYOD promising so much I don't think any companies I have spoken to in the last year don't have a BYOD plan. The concept of BYOD and its benefits is easy to grasp, but putting it in place and ...
Investigating Outsourcing
T-Systems UK wants its identity as network becomes king
Emea Content Editor, Computer Weekly 28 Feb 2014I met up with the new UK head and the outgoing head at T-Systems today to get a bit of an update.Sam Kingston leaves T-Systems today and is taking on the role of COO at Ukraine based software ...
Investigating Outsourcing
Are ICT companies perfectly positioned to become banks?
Emea Content Editor, Computer Weekly 26 Feb 2014I have been writing quite extensively recently about how traditional banks are in trouble. They are unpopular and their IT estates are out of date. In this article I wrote recently a contact said ...
Investigating Outsourcing
Indian IT firms create more jobs in US than IBM
Emea Content Editor, Computer Weekly 24 Feb 2014I read this article recently and thought it quite interesting. It is from last July so not really hot-off-the-press, but worth noting. Indian IT services forms are constantly criticised for taking ...
Investigating Outsourcing
Banks get nervy about their Kiev based services
Emea Content Editor, Computer Weekly 21 Feb 2014The political unrest in in the Ukraine is beginning to worry major UK banks that have work carried out in the Easter European country.I was chatting to a contact who works in banking IT and he told ...
Investigating Outsourcing
IT services firms not focussed on revenue numbers
Emea Content Editor, Computer Weekly 18 Feb 2014IT services providers not focussed on maximising revenue or growing deal sizes. Whatever next? John Keppel president Northern Europe at Information Services Group explains in this guest ...
Investigating Outsourcing
The dangers of long term IT outsourcing contracts - the BBC way
Emea Content Editor, Computer Weekly 17 Feb 2014The BBC is now planning its future after a ten year deal, originally with Siemens Business Services (SBS), comes to an end next year. Back in 2004 the BBC signed a massive IT outsourcing deal with ...
Investigating Outsourcing
Cloud not all doom and gloom for IT jobs market
Emea Content Editor, Computer Weekly 14 Feb 2014Like any major technological advancement the use of cloud computing will drastically change the employment landscape. In this guest blog post Kalyan Kumar, chief technologist at Indian IT services ...
Investigating Outsourcing
Low morale in IT departments increases with outsourcing and is causing problems
Emea Content Editor, Computer Weekly 13 Feb 2014Banks are haemorrhaging jobs at the moment. Only yesterday Barclays announced 12,000 cuts in 2014. IT is usually hit hard when these cuts are made. This is worsened by the fact that at the same ...
Investigating Outsourcing
Outsourcing's role in bank IT failures continued...
Emea Content Editor, Computer Weekly 12 Feb 2014I have blogged recently about the role of IT outsourcing and more specifically offshoring in recent IT failures at banks. A contact of mine had this to say on the subject. "Most of the issues I've ...
Investigating Outsourcing
Could Project Cook spell the end of RBS IT head "Offshore Errington"
Emea Content Editor, Computer Weekly 07 Feb 2014We are hearing in financial services IT that RBS tech head Mike Errington will be a casualty of RBS's cost cutting plan, known as Project Cook.Errington is nicknamed "Offshore Errington" due to his ...
Investigating Outsourcing
Outsourcing IT itself not the cause of bank IT glitches
Emea Content Editor, Computer Weekly 06 Feb 2014I recently blogged the views of a banking IT professional in regard the recent major IT glitches at UK retail banks such as RBS and Lloyds Banking Group. He felt that outsourcing was a major ...
Investigating Outsourcing
IT services firm ITC Infotech on data analytics in retail
Emea Content Editor, Computer Weekly 29 Jan 2014Retail is one of the sectors that could benefit the most from data analytics technologies. Many are outsourcing this activity as getting the experts on-board is costly and takes time.Here is a ...
Investigating Outsourcing
Infosys leader reports from Davos
Emea Content Editor, Computer Weekly 21 Jan 2014I am pleased once again BG Srinivas, now president at Infosys and tipped to be the next CEO by many, has supplied a blog post from this years World Economic Forum in Davos. In this post BG talks ...
Investigating Outsourcing
Could back office outsourcing at Post Office spell end to troublesome Horizon system?
Emea Content Editor, Computer Weekly 20 Jan 2014The Post Office is looking for suppliers to provide it with IT services worth hundreds of millions of pounds.This includes back-office IT applications.Could this see the organisation look again at ...
Investigating Outsourcing
Banks should never use the cloud
Emea Content Editor, Computer Weekly 15 Jan 2014I have been working on a feature today and going through my interviews have found some interesting stuff.This one comes from an unnamed source within banking IT. This is what he said when asked ...
Investigating Outsourcing
Has outsourcing contributed to banking IT problems?
Emea Content Editor, Computer Weekly 14 Jan 2014The IT problems suffered by RBS recently have highlighted the task facing banks that want to modernise.I spoke to one senior IT professional within a major UK bank and although he acknowledged that ...
Investigating Outsourcing
DWP IT project needs immigrants but government doesn't
Emea Content Editor, Computer Weekly 08 Jan 2014Interesting story about the DWP's Universal Credit IT project today. The IT project underpinning the Universal Credit is troubled to say the least. The government made a fanfare of how it was to ...
Investigating Outsourcing
Mid-market IT outsourcing to increase, 2014 predictions
Emea Content Editor, Computer Weekly 07 Jan 2014Here is another set of predictions for 2014 from the services industry. These come from Alastair Kitching, sales and marketing director at IT managed service provider Esteem Systems.Also read: IT ...
Investigating Outsourcing
Can corporates COPE with BYOD in 2014?
Emea Content Editor, Computer Weekly 06 Jan 2014Back in December I asked for IT predictions for 2014. I have had a few in and as promised will publish them.On Friday I grouped a few into a single post here. Today's predictions come from ...
Investigating Outsourcing
IT supplier predictions for 2014, including Bring your own wearables
Emea Content Editor, Computer Weekly 03 Jan 2014I have received some predictions for the IT sector in 2014. I asked for predictions in a blog just before Christmas and here are a few I received.They come from Steve Browell, CTO at Intrinsic ...
Investigating Outsourcing
Indian IT industry at cross roads but what will 2014 bring? Predictions from Infosys.
Emea Content Editor, Computer Weekly 20 Dec 2013I blogged yesterday about how IT outsourcing has moved from being about cutting costs to more about adding business value. The Indian suppliers, who came to the table offering 40% cost cuts, are a ...
Investigating Outsourcing
Are IT service providers more competent than customers?
Emea Content Editor, Computer Weekly 19 Dec 2013It could easily be interpreted that IT outsourcing is all about cutting costs. If at the outset outsourcing something cost more than doing it in-house it would be a non-starter. Some outsourcing ...
Investigating Outsourcing
Who said IT service providers don't innovate? TCS is grabbing start-ups before they even start-up.
Emea Content Editor, Computer Weekly 17 Dec 2013I met up with TCS's global head of digital enterprise, Satya Ramaswamy, last week.We spoke at length about what large enterprises are doing in the digital world and I will write up the interview in ...
Investigating Outsourcing
The state of IT outsourcing in 2013 and beyond
Emea Content Editor, Computer Weekly 05 Dec 2013It's that time of year again. A time to reflect and predict. I am always looking for guest blog posts for this blog so if you have any predictions for IT outsourcing next year, send them to me at ...
Investigating Outsourcing
Mindtree appoints local to head up UK and Europe as Indian business model changes
Emea Content Editor, Computer Weekly 29 Nov 2013I have blogged quite a few times about Indian IT services firm Mindtree, because I am interested in what some of the smaller, lesser known suppliers are up to and what they have to offer.I recently ...
Investigating Outsourcing
Where should I outsource my agile developments - onshore, nearshore or offshore?
Emea Content Editor, Computer Weekly 20 Nov 2013I was recently at the Agile awards in London where I hosted a panel discussion. One of the panelists was Carl Bruiners. He is an agile software development consultant and currently works at ...
Investigating Outsourcing
Offshore is for large companies and nearshore for small firms
Emea Content Editor, Computer Weekly 19 Nov 2013I had a meeting with Alastair Mitchell, the CEO and co-founder of cloud collaboration platform provider Huddle. We were talking about the skills gap and how businesses are addressing this through ...
Investigating Outsourcing
People should be given tools to insource healthcare if NHS savings are to be made?
Emea Content Editor, Computer Weekly 14 Nov 2013Electronic medical records not only promise to make doctors more efficient but could also help patients reduce their demands on the NHS. I wrote an article yesterday about some research from ...
Investigating Outsourcing
Ed Miliband appoints Maggie Philbin to address UK skills shortage
Emea Content Editor, Computer Weekly 13 Nov 2013Ed Miliband is going for the celebrity point scoring with the announcement of Maggie Philbin to head of a task force to look at ways of addressing the UK IT skills shortage. I remember Philbin from ...
Investigating Outsourcing
More than the GDP of small country spent on government procurement reports
Emea Content Editor, Computer Weekly 12 Nov 2013I recently asked in a blog post whether we really needed another review of government IT procurement? I asked this following the launch of a review of government IT procurement by the Office of ...
Investigating Outsourcing
Could Big Blue patent implications hit Twitter flotation?
Emea Content Editor, Computer Weekly 11 Nov 2013Here is a guest blog By John-Paul Rooney, a partner and patent attorney who specialises in the field of consumer electronics and software at Withers & Rogers LLP.Rooney looks at how important ...
Investigating Outsourcing
NASSCOM funds research to prove a point, but did it prove anything?
Emea Content Editor, Computer Weekly 07 Nov 2013NASSCOM, the umbrella organisation representing Indian IT services firms and other multinationals, has part funded research by the National Institute of Economic and Social Research (NIESR) looking ...
Investigating Outsourcing
IT outsourcing industry in good health as customers call the tune
Emea Content Editor, Computer Weekly 06 Nov 2013I write lots of articles about the IT outsourcing sector growing and contracting and even stagnating. Most of these articles are a reflection of the sales that are being made by suppliers. But what ...
Investigating Outsourcing
How are SMEs managing with HMRC RTI compliance?
Emea Content Editor, Computer Weekly 05 Nov 2013The introduction of Real Time Information by the HMRC this year meant businesses had to comply with new tax rules. Mark Paraskeva, CEO of SME Division at IRIS Software Group, assesses how ...
Investigating Outsourcing
Francis Maude will not ban civil service offshoring, does he have a choice?
Emea Content Editor, Computer Weekly 04 Nov 2013The Financial Times ran an interesting interview with Cabinet Office Minister Francis Maude. The interview revolved around the possibility of civil service jobs being offshored and follows the ...
Investigating Outsourcing
OMG, IT services firm to pay UK taxes
Emea Content Editor, Computer Weekly 01 Nov 2013With all the shenanigans surrounding IT suppliers and their clever ways of reducing their taxes it was interesting read a press release announcing the formation of a joint venture between the ...
Investigating Outsourcing
Public sector IT outsourcing is big enough for ISG now
Emea Content Editor, Computer Weekly 31 Oct 2013The public sector is spending more and more on IT services as it tries to cut costs. This is changing how suppliers operate.I spoke to John Keppel, president Northern Europe at ISG, this week. The ...
Investigating Outsourcing
Twitter, mobility, analytics and biometrics will make police better
Emea Content Editor, Computer Weekly 30 Oct 2013Social media has caught the attention of every sector of the UK economy with public sector organisations no exception. Accenture's head of police service provided this guest blog that looks into ...
Investigating Outsourcing
What compensation do you pay a subpostmaster that has been in jail as a result of computer error?
Emea Content Editor, Computer Weekly 28 Oct 2013I have been following the story of sub-postmasters being charged with false accounting. I took over the story after a former Computer Weekly colleague originally picked the story up.It involved ...
Investigating Outsourcing
Government IT Oligopoly should not be broken up but should be more transparent
Emea Content Editor, Computer Weekly 24 Oct 2013The government is desperate to use more SMEs as suppliers. In IT this is particularly important for competition because a small group of large IT suppliers, known as the Oligopoly, dominate ...
Investigating Outsourcing
Why CIOs outsource IT, according to HCL's customers
Emea Content Editor, Computer Weekly 22 Oct 2013HCL has given its CIO customers a platform to share experiences.I recently met up with HCL and I was told about a digital magazine the Indian IT services supplier publishes. Going by the name CIO ...
Investigating Outsourcing
Mobile operator customer services have come a long way, well done O2
Emea Content Editor, Computer Weekly 17 Oct 2013Competition makes any company up its game. Consumer facing businesses in today's digital world can't afford to give poor customer service. People find out quickly. This is a story about how mobile ...
Investigating Outsourcing
Do we really need another review of government IT procurement?
Emea Content Editor, Computer Weekly 16 Oct 2013The Office of Fair Trading has launched a study looking at government IT procurement practices. These things are ten a penny and they all make the same conclusion and nothing is done about it.There ...
Investigating Outsourcing
How long before UK IT start-ups offshore jobs en masse?
Emea Content Editor, Computer Weekly 15 Oct 2013Is the writing is on the wall? There have been some interesting stories lately about how UK firms are struggling to get the right IT staff and are looking overseas for them. There seems to be a ...
Investigating Outsourcing
Man that helped build original students loan system says new online version is hard work
Emea Content Editor, Computer Weekly 07 Oct 2013I was with a former EDS executive last week and he was telling me about the problems he is having sorting out the student loan for his son, who has just started university. He says the new online ...