Recent Blog Posts

The demise of construction and services giant Carillion has brought fresh scrutiny of outsourcing in government. Frankly, you could find some event almost every year that brings fresh scrutiny of ...

Despite millions of pounds being spend on software to automate business processes, known as robotic process automation, some CIOs have never heard of it

An insider's view on the issues, trends and controversies around outsourcing and IT services.

The sad news that outsourcing pioneer Robert Morgan recently died is a great loss to a great many people.I was with Robert a couple of weeks ago so it was a huge shock to hear of his sudden ...

I recently met Todd Greene, the CEO and founder of PubNub. This is a company that provides a real time data network stream that allows a two way flow of real-time data. Its customers include ...

In this guest blog Joel Reid, new business sales leader at Intel Services, explains what brands and retailers need to know when specifying technology in an ever evolving world.Weighing up the ...

Last week this blog featured a guest post about Service Integration and Management (SIAM). A colleague also wrote a story about the challenges facing HMRC when it splits up its Aspire contract with ...

With the large number of different suppliers, offering IT for businesses, with trends like cloud computing and the consumerisation of IT this will increase further. Although multi-sourcing is ...

India's IT services industry has grown fast, but who would have thought that TCS is now IBM Global Services' biggest threat.That's what one management consultant told me last week. I was writing an ...

HP's decision to split the company in two, with its consumer computing and printing departments separated from its software, business servers and IT services operations.The IT giant is not shy to ...

This week Computer Weekly wrote an article about Capgemini's 2014 World Payments report.The report, which was carried out by Capgemini and RBS, does just as it says on the tin and looks at the ...

Could the creation of a tablet that business love but dare not speak its name as a corporate device be Apple's greatest gift to Microsoft?I was chatting with a contact today about the company he ...

It is hardly surprising that businesses are obsessed with data. The online activity of consumers is constantly tracked whether at home or on the move. Businesses want to know what people want and ...

Imagine all the new IT contracts up for grabs when an independent Scotland starts putting together its public bodies.Scotland shares over 200 institutions as part of the UK, which might have to be ...

In the on-premise versus in the cloud debate it is always the subject of security that swings people in favour of on-premise. People feel safer if their software is on their own premises, but does ...

The big banks are throwing money and advice at small IT firms in the digital financial services start-up sector.While there is a strong argument that investing in start-ups in the digital sector is ...

Large IT service providers are hanging around off licenses to get small IT suppliers to buy their cans of larger.Well sort of. The UK government has set lots of targets for departments to get them ...

A court case that I covered this week could bring the immigration strategies of overseas businesses into the spotlight. Intra Company Transfers are used by multi-national businesses to bring staff ...

I have written quite a lot about the new competitors in financial services. Large internet companies as well as social media giants are looking into how they can provide transactional financial ...

Cloud computing is having a massive impact on the supplier landscape. The concept of pure cloud computing would reduce the relationship between a business and supplier to something like the ...

About three years ago I met up with Vijayaratnam Tharumartnam who is a director at the Malaysian IT Initiative (MSC), an organisation supporting Malaysia in attracting foreign investment.I met him ...

Interesting move from Barclays to retrain 6,500 cashiers to enable them to help customers manage their finances rather than just processing transactions. In reaction to the explosion in digital ...

IT outsourcing has moved way beyond just cutting the cost of internal IT and now finds itself as an important mechanism for businesses to generate new business lines.Gone are the days that a ...

The latest figures from ISG show that the UK public sector has spent a lot more on IT outsourcing and BPO that the private sector over the last two years.This makes sense because the government has ...

I recently met up with Indian supplier NIIT and found it interesting to see how diverse its business strategy is, for a relatively small firm.It is always interesting to hear that some small firms ...

Outsourcing companies, including IT service providers, are an easy target for politicians when orating.Despite many of the said speakers being only too willing to get tax payers to fund their ...

You can't do anything without producing data these days. Even the morning jog is no longer a private affair but one that gives you and potentially businesses information about you and your ...

Eastern and central Europe are hotspots for IT services. There is a long legacy of IT skill in countries in the region with a lot of this related to the former Soviet Union, where these technology ...

Last week I wrote an article about the lack of take-up of G-Cloud services by county councils.This followed the results of a Freedom of Information (FOI) request revealed that less than 1% of the ...

The G-Cloud is the government's appstore, designed to make it easier for the public sector to buy software. It is also a strategy to cut the costs. There is a long way to go as the public sector is ...