Recent Blog Posts
Customer relationship management (CRM)
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In The Current Issue:
- Amazon Go – is now the right time?
- Does email security need a human solution or a tech solution?
- Why Microsoft’s $19bn acquisition of Nuance makes sense
This is a guest post by Sujith Abraham, senior vice-president and general manager at Salesforce ASEAN No one could have predicted what 2020 would bring. Across every industry, we have learned the ...
Write side up - by Freeform Dynamics
Why I'm uneasy about the Salesforce Slack acquisition
Freeform Dynamics 14 Dec 2020When I first heard the news, my reaction wasn't as an industry analyst, but as a small business owner – and it wasn't positive.
Data Matters
Initial thoughts on prospective Salesforce acquisition of Slack
Business Applications Editor 26 Nov 2020The FT’s ever-excellent, San Francisco-based Richard Waters has reported on a prospective acquisition of Slack by Salesforce. Slack, notes Waters, has evolved from being a chat app to a broader ...
Cliff Saran's Enterprise blog
Tear up the rulebook to build a digital new norm
Managing Editor 08 Jun 2020The coronavirus pandemic has become a catalyst, accelerating radical change to how organisations operate. The economic recovery from the lockdown is forcing some to push through changes that they ...
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Eyes on APAC
Digital engagement critical as football clubs look to grow APAC fan base
TechTarget 08 Aug 2017With just days before the English Premier League (EPL) kicks off, legions of football fans in Singapore can once again cheer for their favourite teams in pubs and homes across the city-state. The ...
Computer Weekly Editors Blog
Sporting lessons for IT leaders looking to improve customer engagement
Editor in chief 21 Jul 2017Ask business leaders to state which industry they feel is being most disrupted by the digital revolution, and they are likely to list sectors such as retail, media, music, movies, entertainment, ...
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Data Matters
Practical Machine Learning: let’s demystify the tech revolution
Business Applications Editor 03 Mar 2017This is a guest blogpost by Kirk Krappe, author, CEO and chairman of Apttus The thing about technology evolution that the movies don’t quite tell you is that it desperately relies on adoption. The ...
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Data Matters
Six predictions for a shifting CRM market in 2017
Business Applications Editor 16 Jan 2017This is a guest blogpost by Larry Augustin, CEO, SugarCRM. It’s a perennial discussion: what’s going to be making headlines in the world of business technology in the coming twelve months? Usually, ...
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Data Matters
How technology can ensure that convenience is useful, not detractive
Business Applications Editor 06 Jun 2016This is a guest blog post by Larry Augustin, CEO, SugarCRM I’ve always been wary of generalisations but I’d guess that most people, if you asked them, would value ‘convenience’ pretty highly when ...